Nepq Flashcards
(27 cards)
What does NEPQ stand for in the context of roof inspection?
NEPQ stands for Neuro Emotional Persuasion Questioning.
True or False: NEPQ questions are designed to uncover emotional drivers behind a client’s needs.
True.
Fill in the blank: NEPQ questions help to identify the __________ of the roof inspection process.
pain points.
What is the primary purpose of using NEPQ questions during a roof inspection?
To gain a deeper understanding of the client’s concerns and motivations.
What type of question is ‘What concerns do you have about your roof?’?
An open-ended NEPQ question.
Multiple Choice: Which of the following is NOT a type of NEPQ question?
D) Technical specification.
What is an example of a closed NEPQ question?
Are you satisfied with the current condition of your roof?
True or False: NEPQ questions should only focus on the technical aspects of the roof.
False.
What is the benefit of asking ‘How long have you noticed these issues with your roof?’?
It helps to understand the duration and seriousness of the client’s concerns.
Fill in the blank: NEPQ questions can lead to a better __________ between the inspector and the client.
relationship.
What is the significance of using emotional language in NEPQ questions?
It helps to resonate with the client’s feelings and creates a connection.
Multiple Choice: Which question format encourages more detailed responses?
C) Open-ended.
What type of NEPQ question would you use to explore a client’s past experiences with roof issues?
A probing question.
True or False: NEPQ questions can help to identify potential objections from clients before they arise.
True.
What should you aim to achieve with NEPQ questions during a roof inspection?
A comprehensive understanding of the client’s needs and concerns.
Fill in the blank: Asking about the client’s future plans regarding their roof can help in understanding their __________.
goals.
What is an effective follow-up question after a client expresses a concern about their roof?
Can you tell me more about what worries you regarding that issue?
Multiple Choice: Which of the following is a key component of NEPQ?
B) Emotional engagement.
What is meant by ‘pain points’ in NEPQ questioning?
Specific issues or concerns that cause discomfort or worry for the client.
True or False: NEPQ questions should be used only at the beginning of the inspection process.
False.
What role does active listening play in the NEPQ questioning process?
It helps to fully understand the client’s responses and build rapport.
Fill in the blank: A successful NEPQ approach requires __________ from the inspector.
empathy.
What is the ultimate goal of employing NEPQ questions during a roof inspection?
To facilitate a solution that aligns with the client’s emotional and practical needs.
