New User Questions

Question 1

Get the attention of a new user in the hospital

Answer 1

I’m X with SilverStay. We talked on the phone about Y. I wanted to follow up. Is now a good time to chat?

Question 2

User is too busy to talk

Answer 2

No problem. I’m onsite for another few hours. Can I stop by at X?

Question 3

Getting a meeting with a users

Answer 3

I’m onsite for the next few hours. Could I come back in an hour?

I’m onsite next week (pick a few days). Which works for you and what time?

Question 4

Things you want to know about a new users

Answer 4

1. How did you hear about us?
2. What’s working well so far and what do you wish you had?
3. What do you know about SilverStay?
4. How have you been handling your ALF placements to-date?