Non-verbal communication

Question 1

List some non-verbal communication?

Answer 1

1. Dress and appearance
2. Facial expression
3. Gaze and eye contact
4. Gestures
5. Posture
6. Proximity
7. Paralinguistics (aspects of vocalisation)

Question 2

List the different ways doctors can use non-verbal communication?

Answer 2

Mirroring and pacing.

Mirroring: reflecting observable behaviours e.g. if one leans forward so does the other. Improves rapport.

Pacing: lead another person from a particular style

Question 3

List the differnt types of questions?

Answer 3

Open-ended: General questions with a broad scope

Focused: Area of enquire more precisely

Closed: yes or no answer

Leading: Implying a specific answer

Compound: 2 questions in one

Indirect: Rhetorical statements which implies a response is expected

Question 4

Describe taking a medical history?

Answer 4

1. Introduction: gain consent, confirm patients name, DoB. Introduce yourself.
2. Presenting complaint: Why they have attended the surgery today.
3. Past medical history
4. Systemic enquiry: questions regarding the presenting complaint e.g. respiratory questions for a cough.
5. Drug history: medications, allergies, smoking, illict drugs
6. Family history: any conditions that run in the family
7. Social history: their life; family, work, exercise etc
8. Summarising

Question 5

What are these differnet seating positions?

Answer 5