Notifications > Description

Question 1

Agency Imported Message

Answer 1

Goes to agency’s program manager when the agency is activated (NOT if manually set status to active)

Question 2

Agency Incomplete Notification

Answer 2

Sent to agency managers who havent completed their agency profile.

Triggered by “Incomplete Agencies” in Vol > Agencies

Question 3

Agency Need Denied

Answer 3

Sent to AM when submitted need is denied by SM

Question 4

Agency Application Recieved

Answer 4

Sent to person filling out agency application, lets them know it’s under review

Question 5

Agency Manager Removed

Answer 5

Goes to primary system admin when AM is removed

Question 6

Agency Need Expiration Notification

Answer 6

Sent 7 days before day of need expiration

Question 7

Agency Need Happens On

Answer 7

Goes out 7 days before, and 1 day before a need is scheduled to occur

Question 8

Upcoming need reminder

Answer 8

Goes to a volunteer 7 days before, and 1 day before a need they responded to

Question 9

Benchmark Awarded

Answer 9

Sent to volunteer when they achieve a benchmark

Question 10

Birthday Notification

Answer 10

Sent to user on their birthday

Question 11

Bounced Email Check

Answer 11

Sent to primary SM when user tries to clear a bounce record for their email address

Question 12

User Email Check

Answer 12

(default notification to be sent so SM can check the email status to see if it bounced)

Question 13

Notice of Unregistered Team

Answer 13

Sent to team leader when their response is removed (by team leader unregistering, or by SM removing their response)

Question 14

Thank You For Your Donation

Answer 14

Thanks user after they donate

Question 15

Export Notification

Answer 15

Sent with exported files emailed from connect site manager panel (user & hours only)

Question 16

Volunteer Weekly Digest

Answer 16

Sent to volunteers to inform of new needs and events, based on their fanned agencies & interests

Question 17

Agency Manager Weekly Digest

Answer 17

Sent to AMs to inform of expiring needs, upcoming needs, and pending hours

Question 18

Volunteer Hours Declined

Answer 18

Sent to vol when AM denies their hours

Question 19

Invitation To Complete Your Profile

Answer 19

Can send when you create new user. Invites them to the site to complete parts of profile you didnt fill in for them

Question 20

Invitation to Join a Team

Answer 20

Team leaders can send to people they attempt to add when that person does not have necessary qualifications. Includes link to site where they can join team after quals are met.

Question 21

Notification of Site Manager Status

Answer 21

Sent to new SMs, includes info on GD resources for success

Question 22

Need Response Thank You

Answer 22

Sent to vol when then respond to a need

Question 23

Notification of Unregistered Volunteer

Answer 23

Sent to AM when vol unregisters from agency’s posted need

Question 24

Unregistered Need Volunteer Confirmation

Answer 24

Sent to vol to confirm they unregistered from a need

Question 25

Notification of Updated Need

Answer 25

Sent to vol when SM or AM updates a need or shift they are responded to

Question 26

Notice of Expired Qualification

Answer 26

Sent to vol when their qual expires

Question 27

Notice of Qualified Status

Answer 27

Sent to vol when SM marks then as Qualified

Question 28

Notice of Unqualified Status

Answer 28

Sent to vol when SM marks them as Not Qualified

Question 29

Notice if Resubmit Status

Answer 29

Sent to vol when SM marks their qualification answer as Resubmit

Question 30

Ongoing Need Notification

Answer 30

Sent to creator of ongoing need 90 days after its been updated (and may appear a bit out of date after 3 months with no revisions/updates)

Question 31

Pin Message for SSO

Answer 31

Used for mobile app SSO logins; message is sent by SSO user in the app to authenticate them without their SSO password

Question 32

Registration Closed Message

Answer 32

Sent to agency the day registration is closed on a need. If multiple close on same day, multiple notifications are sent.

Question 33

Schedule Assignment

Answer 33

Sent to vol when Sm or AM schedules them for 1+ shift(s). Message field will contain shift info.

Question 34

Schedule Recruitment

Answer 34

Sent to vol when SM or AM lets them know of a need they can sign up for. (Triggered in Scheduling area)

Question 35

User Activation Complete

Answer 35

Sent to SM after bulk activating new users is complete

Question 36

User Imported Message

Answer 36

Sent to imported users once their account is marked active

Question 37

Pending Hours Notification for Agency

Answer 37

Sent to AM when they have hours waiting for review. Sent daily.

Question 38

Event Notification for Agency Fans

Answer 38

Sent to fans when agency posts a new event

Question 39

Need Notification for Agency Fans

Answer 39

Sent to fans when an agency posts a new need

Question 40

Notification of Need Response

Answer 40

Sent to AM when vol responds to their need

Question 41

Users: Welcome To The Team

Answer 41

Sent to users when they're added to a team

Question 42

New Agency Approval Message

Answer 42

Sent to AM when their application to join the site is approved

Question 43

Notice of Pending Items

Answer 43

Sent to SM for new agencies, needs, events, updates, or quals pending approval

Question 44

Need Response Follow-Up Survey

Answer 44

Sent to users who responded to agency need

Question 45

Volunteer Self Check-In

Answer 45

Emailed to vol at 6am est on day of scheduled shifts; can use this to schedule their clock in/out times. Shift based needs only.

Question 46

Volunteer Team Created

Answer 46

Sent to user when team leader adds them to a team

Question 47

Waitlist: Volunteer Added

Answer 47

Sent to vol when they add themself to a waitlist, confirms they've been added

Question 48

Waitlist: Space No Longer Available

Answer 48

Sent to waitlisted vols previously notified of an opening. Message triggers when space originally made available is taken by another vol

Question 49

Waitlist: Space Is Open

Answer 49

Sent to waitlisted vol when spot opens up for the list they're on

Question 50

Waitlist: Volunteer Removed

Answer 50

Sent to user when they remove self from waitlist

Question 51

Need Participation Thank You - One Day After

Answer 51

Sent to vol one day after a need which occurs on a specific date. (Not sent for runs until or ongoing)

Question 52

Batch Password Reset Request

Answer 52

Sent to user when SM requests password reset in Manage Users panel

Question 53

Track Invite

Answer 53

Sent to user to begin/continue a track

Question 54

User Deactivate Message

Answer 54

Sent to user after they deactivate their account

Question 55

New User Welcome Message

Answer 55

Sent to new user when registration is complete. (Not sent if created by SM or team leader)

Question 56

User Password Reset

Answer 56

Sent to user when they request a password reset

Question 57

Upcoming Event Reminder

Answer 57

Sent to users 7 days and 1 day before event begins

Question 58

Event Follow-Up Survey

Answer 58

Sent to users 3 days after event they responded to

Question 59

Event RSVP Notice to Agency

Answer 59

Sent to event owner when a user rsvps to their event

Question 60

Notification of Unregistered Event Attendee

Answer 60

Sent to AM ehen user unregisters from an event

Question 61

Unregistered Event Attendee Confirmation

Answer 61

Sent to user when they inregister from event

Question 62

Notify Users Week After RSVP Event Ends

Answer 62

Sent to users 7 days after an event to thank them for attending

Question 63

Blog Post Notice

Answer 63

Sent to users when new blog is posted. Triggered by content>blog>email users button