OBHR 4354 Deck 2 Flashcards
(49 cards)
Which of the following factors is most likely to make the people in an organization lose conviction that a change is necessary?
A past track record of success
The presence of a visible crisis
Consistent top management comments
The use of change-related communication that is rich in media
A past track record of success
Which of the following is most likely to reduce the communication problem of message overloading?
Select one:
- Reducing the reliance on feedback in change-related communications
- Reducing employee involvement in the change process
- Using specialist staff to monitor the change process
- Using several different languages at every level of the change process
Using specialist staff to monitor the change process
According to the _____ image of managing change, with respect to sustaining change, it is the responsibility of the change manager to design the change process and direct others to comply to ensure that planned objectives are achieved.
Select one:
- director
- navigator
- caretaker
- coach
director
In the context of resistance to change in an organization, which of the following is the difference between employee resistance and management resistance?
Select one:
- Management resistance is overt, whereas employee resistance is always covert.
- Management resistance is more likely to occur at the conceptualization and planning stage, whereas employee resistance is more likely to arise at the point of implementation.
- Management resistance is most likely to occur when the change is perceived as unnecessary, whereas employee resistance is most likely to occur when the change is perceived as necessary.
- Management resistance is passive, whereas employee resistance is always active in nature.
Management resistance is more likely to occur at the conceptualization and planning stage, whereas employee resistance is more likely to arise at the point of implementation
A. _____ occurs when more new information is provided more quickly than recipients can process.
Select one or more:
- Message distortion
- Message ambiguity
- Message perception
Message distortion
Which of the following reasons is NOT cited in the text as a cause of resistance that a change manager will have to diagnose before taking action?
Select one:
- Innate dislike of change
- Perceived ethical conflict
- Belief that the proposed changes are appropriate
Belief that the proposed changes are appropriate
Which of the following statements is true of alpha males?
Select one:
- They miss subtleties.
- They reduce the pressure on others to perform.
- They are patient and unambitious.
They miss subtleties.
According to Barry Staw and Jerry Ross, the factor that leads to escalation resulting from an attempt to save face by committing more resources at a project in an attempt to revive it and avoid being associated with failure is known as a(n):
Select one:
- psychological determinant.
- social determinant.
- organizational determinant.
organizational determinant
In the context of resistance to change in an organization, which of the following statements is true of the role of change managers?
A. Managers need to present change proposals in a manner that maximizes challenges to the current order.
B. Managers can also resist change.
C. Managers are most likely to facilitate acceptance of change when the organization operates at close to capacity.
D. Middle managers have the least influence on the change process.
Managers can also resist change.
In the context of images of change and key competencies, the interpreter’s key competency is ________________.
Communication
In the top context of great intimidators which of the following refers to the calculated loss of temper
Porcupine Power
What is a disadvantage of using the facilitation and support strategy to deal
with resistance to change?
It takes time and can be expensive.
Which of the following is true of packaging moves?
a. It concerns the way in which relationships can be exploited to build support for ideas.
b. It concerns the way in which ideas are “wrapped” to make them more appealing, urgent, and acceptable.
c. It concerns the groundwork that may need to be done in advance of selling the issues.
d. It concerns assessing top team support in an organization.
It concerns the ways in which ideas are “wrapped” to make them more appealing, urgent, and acceptable.
Which of the following is true about face-to-face communication?
a. Face-to-face meetings are still necessary
b. It is easier to convey difficult emotions with email than with face-to-face communication.
c. Teams perform just as well whether or not they ever have any face-to-face meetings.
d. If they are limited in the number of times they can meet face-to-face, teams should save face-to-face meetings for the end of the project.
e. Video-conferencing can replace all aspects of face-to-face communication.
a. Face-to-face meetings are still necessary
which of the following is NOT a component of appreciative inquiry (AI)?
communicating to the world
Which of the following is an advantage of using the manipulation and co-optation strategy to deal with resistance to change?
It is quick and inexpensive.
Which of the following is NOT one of the symptoms of active resistance to change?
agreeing in person but not following through
Which of the following illustrates a praiseworthy failure?
Lia takes seemingly reasonable actions that produce undesirable results due to uncertainty of future events.
In the context of political skill and the change manager, apparent sincerity refers to _____.
A. the ability to engage and influence others in a compelling way
B. the ability to tactfully get subordinates to do things
C. building a variety of relationships across and outside an organization
D. being seen as forthright, open, honest, and genuine
being seen as forthright, open, honest, and genuine
Agreeing in person but not following through, procrastinating, or dragging one’s feet are _____
signs of resistance to change.
Passive
Which of the following is a probable reason for the popularity of the checklist approach with professional bodies and management consultancies?
the lack of criticisms faced by this “rational linear” model of change
the codification of an otherwise messy and iterative management process
the non-linear nature of the checklist approach
the monopoly exercised by a change manager in determining the chances of success
The codification of an otherwise messy and iterative management process
Which of the following is NOT an action employed to sustain change?
Redesigning roles
Redesigning reward systems
Linking selection decisions to change objectives
Avoiding consistency in advocated actions
Avoiding consistency in advocated actions
In which of the following ways can a change manager best develop social awareness?
by focusing on how his or her proposal can help others meet their goals
by using the method of self-disclosure
by playing down power differences
by revealing confidential information to the staff
By focusing on how his or her proposal can help others meet their goals
Which of the following is a disadvantage of the change management style of inviting participation?
It normally leads to poorer decisions than deciding on one’s own.
It leads to lower commitment from staff who share ownership of the decision-making process.
It tends to conflict with the concept of management accountability, and the management loses some control over outcomes.
It uses little of the available information to manage change.
it tends to conflict with the concept of management accountability, and the management loses some control over outcomes
it tends to conflict with the concept of management accountability, and the management loses some control over outcomes
