OCFD Philosophy Flashcards
(30 cards)
Vision Statement
To provide excellence through a unified Fire Department that is consistent, accountable, loyal, and safe.
Firefighter requires first and foremost a_______.
Commitment
Five Central themes concerning our lives in the fire service:
Commitment
Communication
Leadership
Expectations
Environment
_____ is central in determining the nature of that environment in which we live and work, and directly impacts the quality of service we provide to our citizens.
Communication
_____ by definition is to bind , as by a promise.
Commitment
____ can be defined as the act of binding oneself by a social, legal, or moral tie or requirement, such as a duty, contract, or promise that compels one to follow or avoid a particular course of action.
Obligation
___ can also be defined as promise or pledge to do something and to be entrusted to take certain courses of action.
Commitment
We understand that it is not true commitment unless it contains____ to the organization
Loyalty
OKC Firefighters show commitment by taking the time to_______
“Just do it right”
We believe that trust, _____________ are needed to establish a working relationship with the citizens of Oklahoma City.
Compassion
commitment, and
Effective communication
In order for a firefighter to be committed to the fire Department, the firefighter must feel _________.
The Department is committed to them
____determine the expectations placed on us as Oklahoma City Firefighters and are based on how we as firefighters conduct ourselves on and off the job.
The people we serve
An organizations_____ is a combination of its members appearance, actions, and intentions.
Pride
Professionalism and ______ of the Fire Department and City should be a goal that every employee should strive to obtain.
Positive Representation
____ is often the first impression we convey to others.
Appearance
_____ is the measure of how well we do out jobs.
Performance
Sometimes the _____ is overlooked at the worksite based on one’s date of employment. Litigation by a recruit could provide a culture shock.
“Golden rule”
It is said that the most expensive words in business are ______.
“We have always done it that way”
A ______ is one of the most valuable assets a person can have in life.
Positive attitude
A _______ is a commitment to be the best, to be the standard, to set the benchmark by which the rest of the fire service is measured.
Commitment to excellence
Poor service and relationships often spring from what three things?
Poor listening,
unsophisticated questioning,
inability to see through assumptions.
______ is a never-ending, minute-by-minute, day-by-day search for the best way to serve our Department, our fellow firefighters, and the people we are sworn to protect.
Excellence
Our greatest responsibility is to_______ at all times.
Set a good example
Courage is not the absence of fear or the opposite of fear. It is what?
The ability to act in spite of fear
