ODR

Question 1

What is ODR?

Answer 1

A branch of dispute resolution which uses technology to resolve issues

Question 2

Why is ODR necessary?

Answer 2

Disputes can be resolved outside of court in a way that’s easy and saves time and money

Question 3

Name the 3 types of ODR

Answer 3

.ebay
.resolver
.Financial ombudsman service

Question 4

What do ebay do?

Answer 4

Parties try to resolve the issue themselves via online negotiation. If this doesn’t work, parties enter a discussion area and a staff member will decide who wins

Question 5

What do resolver do?

Answer 5

Contains 2000 company emails so when the customer fills out a complaint form it gets sent directly to the email. A log of responses are kept

Question 6

What do financial ombudsmen do?

Answer 6

They resolve issues quickly with little formality. Adjudicators write to both parties suggesting the outcome they think is fair and if the parties agree then it’s resolved. If not, the ombudsman is given the case for the binding decision

Question 7

ODR advantages

Answer 7

.can be done at home
.no hidden costs
.quick
.saves time
.available at all hours of the day

Question 8

ODR disadvantages

Answer 8

.Only suitable for certain disputes
.parties may reject the decision
.informal
.no confidential info is leaked
.lack of knowledge of computers