Ombudsman Presentation1 (1) Flashcards
(11 cards)
What are the methods for resolving business disputes?
Negotiation, Mediation, Conciliation, Arbitration, Tribunals, Litigation
These methods represent various approaches to dispute resolution.
What is the primary duty of the Ombudsman?
To investigate complaints and attempt to resolve them, usually through recommendations or mediation
The Ombudsman also identifies systematic issues leading to poor service.
What is a crucial aspect of financial problem solving?
The Ombudsman for business Services
This role assists consumers facing issues with their banks.
What is a limitation on the Ombudsman’s jurisdiction regarding amounts?
Disputes that relate to an amount exceeding 2 million
This limitation applies to matters not falling within the NCA.
What is the time limit for the Ombudsman to consider a complaint?
20 days for a response from the dispute resolution department
If no response is received, the issue can be escalated to the Ombudsman.
What are some examples of complaints covered by the Ombudsman?
Defective products, Late delivery, Incorrect deliveries
These complaints relate to consumer goods and services.
What are the advantages of using the Ombudsman?
Free, fair and independent forum for dispute resolution, Trusted mediator, Enhances consumer confidence, Curbing corruption
Choosing the Ombudsman is often better than going to court.
What should you do first when lodging a formal complaint?
Contact the dispute resolution department
It’s important to obtain a written response with a reference number.
True or False: The Ombudsman can consider matters that are sub Judicare.
False
The Ombudsman does not consider matters that are currently under judicial review.
Fill in the blank: The Ombudsman primarily resolves disputes that arise between ______ and consumers.
businesses
The Ombudsman plays a key role in mediating disputes in the business sector.
Which banks are covered by the Ombudsman?
Absa, FNB, Nedbank, Standard Bank, Capitec Bank
These banks are part of the Ombudsman’s jurisdiction regarding complaints.
