Online disputes

Question 1

What are the three stages of online disuptes

Answer 1

1- automated interactive process to identify issues and provide documentary evidence
2- conciliation and case management by case officers
3- judge resolution on a screen

Question 2

what is the issue of the third stage of judge resolution on

Answer 2

civil servants not judges making these decisions
-phone and face to face meetings, case officers taking over judge role
-not all people have access to technology

Question 3

when did online disputes start

Answer 3

Money claim online 2002

Question 4

debt recovery

Answer 4

up to £10,000- ret arrears- unpaid goods

Question 5

case info

Answer 5

most cases are undefended and claimants apply online
- defendants can use online service to acknowledge and lodge defence
- if case undefended it reverts back to paper litigation

Question 6

when is the service available

Answer 6

24/7