Operations

Question 1

what are the responsibilities of the operations division

Answer 1

brand development and maintenance (consistent trade dress)
real estate
facility maintenance

Question 2

example of operations division responsibilities

Answer 2

• facility maintenance - renovating a branch, or handling something that breaks
• real estate - finding a new location for a branch moving or opening
• brand development - new marketing materials from corporate added to all branches

Question 3

3 examples of trade dress materials in your branch

Answer 3

pre paid fuel signs
counter mats
posters on wall

Question 4

explain difference between fixed asset and repair expense?

Answer 4

• fixed asset is a tangible piece of property at the branch we expect to use for years. cost of the asset is spread over time typically 3/5/10 years
• repair expense is typically a smaller repair and something the branch will pay for in one month

Question 5

what is branch overhead for your region and branch

Answer 5

the cost to keep the lights on. nov branch $37/car. nov region $87/car

Question 6

name three things on the branch overhead per unit

Answer 6

rent
taxes
fixed assets
insurance
utlities
janitorial

Question 7

what is the proper launchpad procedure if someone transfers out of your region or to the airport

Answer 7

launchpad remains at the branch in EE and gets inventoried

Question 8

what application do we use to order supplies? what vendors? who is approved to order?

Answer 8

application is COUPA
vendors include: nuvinair, home depot, longhouse, office depot
branch managers and above can order

Question 9

4 main requirements of the hazardous communication plan?

Answer 9

Chemical list of all chemicals used at your location
All containers labeled with product
SDS sheets for all chemicals
Employee training done

Question 10

what does SDS stand for?

Answer 10

safety data sheets

Question 11

where can you find the hazardous communication plan?

Answer 11

yellow SDS binder in branch

Question 12

name 3 OSHA safety requirements we inspect monthly

Answer 12

fire extinguisher
eye wash station
exit light
first aid kid

Question 13

system or phone outage, what should you do?

Answer 13

contact help desk

Question 14

why do we contact help desk instead of pat during system or phone outage?

Answer 14

they are able to check for outages in the area and set up ticket with the provider