Operations

Question 1

What is production ?

Answer 1

Production is the process of manufacturing goods

Question 2

What is job production?

Answer 2

Where one off items are made for example a wedding dress

Question 3

What is batch production?

Answer 3

When a set of items is made at once for example bakers making white bread then moving on to brown

Question 4

What is flow production

Answer 4

When products are made on a continuous production line for example a car

Question 5

What are 3 benefits of job production

Answer 5

1.higher selling price
2.customers get exactly what they want
3.higher quality products

Question 6

What are 3 disadvantages of job production

Answer 6

1.slower to produce
2.higher costs
3.highly skilled staff required

Question 7

What is 3 benefits of batch production ?

Answer 7

1. Can produce more products than job
   2.able to make a variety of products
   3.can be partially automated

Question 8

What are 3 disadvantages of batch production?

Answer 8

1. Cleaning between batches
   2.can be more expensive
   3.can be time consuming

Question 9

What is 3 benefits of flow production?

Answer 9

1.far larger quantities made
2.consistancy in production
3.highly automated so less human error

Question 10

What are 3 disadvantages to flow production?

Answer 10

1.requires expensive equipment
2. If machinery breaks production stops
3.quality control issues

Question 11

What can technology do for a business

Answer 11

Speed up production and improve Quality

Question 12

Advantage of automation ?

Answer 12

Less employees required

Question 13

Advantage of computers?

Answer 13

More cost effective

Question 14

Advantage of robots ?

Answer 14

Can work 24/7 and don’t require breaks

Question 15

What is quality ?

Answer 15

Quality is the standard of a product

Question 16

Poor quality can lead to ?

Answer 16

1. A bad reputation
   2.less sales
   3.product returns

Question 17

What is quality assurance?

Answer 17

Quality assurance is the process of carrying out quality checks at specific stages during production

Question 18

What is quality control?

Answer 18

Quality control occurs after a product has been produced. Random samples will be taken to check their standard

Question 19

What are the 3 ways businesses can sell there products?

Answer 19

1. E-commerce
   2.face to face
   3.telesales

Question 20

What is e-commerce?

Answer 20

When a business sells its products online

Question 21

What is face to face selling ?

Answer 21

When sales are made to customers in person

Question 22

What are telesales ?

Answer 22

When sales are made to customers over the phone

Question 23

What are the advantages of e-commerce?

Answer 23

1. Sales can be made 24/7
   2.sales can be made world wide
   3.less requirement for expensive shop locations

Question 24

What are the disadvantages of e-commerce ?

Answer 24

1.costs of the website
2.lack of impulse buys
3.more competition
4.delivery process costs

Question 25

The advantages of face to face selling?

Answer 25

1. Can explain products 2. Can demonstrate product knowledge 3.customers can see the product in person

Question 26

What are the advantages of telesales

Answer 26

1.it can be cheap 2.quick feedback 3.wide reach

Question 27

What is customer service ?

Answer 27

Customer service is hoe customers are treated by a business and its employees

Question 28

What are the three ways business can provide customer service ?

Answer 28

1. Product knowledge 2. Customer engagement 3.after sales service

Question 29

What is product knowledge ?

Answer 29

Ensuring the employees can confidently answer questions about the product

Question 30

What is customer engagement?

Answer 30

Ensuring well presented employees interact politely with customers

Question 31

What is after sales service ?

Answer 31

Service given after the product has been purchases

Question 32

What are the benefits of good customer service ?

Answer 32

1. Can attract new customers 2.more customer loyalty 3.better reputation

Question 33

What is the consumer rights act

Answer 33

A law that states that anything a business sells must be as described and fit for Purpose and if it is not customers have the right to there money back within 30 days of purchase

Question 34

What is the consumer protection act ?

Answer 34

A law that states that manufactures are responsible for any harm caused by there product due to poor quality

Question 35

What do businesses have to consider when choosing a location ?

Answer 35

1.costs 2.proximity to the market 3.close to labour 4.close to materials

Question 36

What is location costs ?

Answer 36

This means the business will consider monthly rent and the cost to buy the premises

Question 37

What does Proximity to the market Mean?

Answer 37

How Close customers are and how accessible the location is

Question 38

What does close to labour mean?

Answer 38

How close. The business is too skilled employees

Question 39

What Does close to materials mean?

Answer 39

How accessible the raw materials are

Question 40

What is procurement ?

Answer 40

Buying goods and services for the business

Question 41

Procurement roles include

Answer 41

1. identifying goods and services to buy 2. choosing the supplier 3. ordering the goods and services 4. receiving deliveries