Operations Management Performance Management and Impact of Measures on Behavior Flashcards Preview

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Flashcards in Operations Management Performance Management and Impact of Measures on Behavior Deck (13):
1

What are the examples of financial measures?

Profit, ROI, Variance Analysis, and Balanced Scorecard

2

What productivity ratio reflects the quantity of all output produced relative to the costs of all inputs used?

Total Factor Productivity Ratios

3

What productivity ratio relects the quantity of output produced relative to the quantity of individual input used?

Partial Productivity Ratios

4

Calculation for total factor productivity ratios

Output/Total Costs

5

Calculation for partial productivity ratios

Output/Specific quantity

6

What are techniques to find and analyze problems?

internal benchmarks

7

What type of diagram is a histogram and demonstrates the frequency of defects from highest to lowest frequency?

Pareto Diagrams

8

What diagram is used to identify the sources of problems in the production process?

Fishbone Diagram

9

What are the characteristics of effective performance measures?

Promote achievement of goals, understood by employee, and objective and easily measured

10

What type of marketing is a single sale?

Transaction marketing

11

What type of marketing is target groups?

Database marketing

12

What type of marketing is internet?

E-marketing

13

What type of marketing is relationships and referrals?

Networking marketing