Operations Management Performance Management and Impact of Measures on Behavior Flashcards Preview

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Flashcards in Operations Management Performance Management and Impact of Measures on Behavior Deck (13)
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1
Q

What are the examples of financial measures?

A

Profit, ROI, Variance Analysis, and Balanced Scorecard

2
Q

What productivity ratio reflects the quantity of all output produced relative to the costs of all inputs used?

A

Total Factor Productivity Ratios

3
Q

What productivity ratio relects the quantity of output produced relative to the quantity of individual input used?

A

Partial Productivity Ratios

4
Q

Calculation for total factor productivity ratios

A

Output/Total Costs

5
Q

Calculation for partial productivity ratios

A

Output/Specific quantity

6
Q

What are techniques to find and analyze problems?

A

internal benchmarks

7
Q

What type of diagram is a histogram and demonstrates the frequency of defects from highest to lowest frequency?

A

Pareto Diagrams

8
Q

What diagram is used to identify the sources of problems in the production process?

A

Fishbone Diagram

9
Q

What are the characteristics of effective performance measures?

A

Promote achievement of goals, understood by employee, and objective and easily measured

10
Q

What type of marketing is a single sale?

A

Transaction marketing

11
Q

What type of marketing is target groups?

A

Database marketing

12
Q

What type of marketing is internet?

A

E-marketing

13
Q

What type of marketing is relationships and referrals?

A

Networking marketing