Flashcards in Operations Management Performance Management and Impact of Measures on Behavior Deck (13):
What are the examples of financial measures?
Profit, ROI, Variance Analysis, and Balanced Scorecard
What productivity ratio reflects the quantity of all output produced relative to the costs of all inputs used?
Total Factor Productivity Ratios
What productivity ratio relects the quantity of output produced relative to the quantity of individual input used?
Partial Productivity Ratios
Calculation for total factor productivity ratios
Calculation for partial productivity ratios
What are techniques to find and analyze problems?
What type of diagram is a histogram and demonstrates the frequency of defects from highest to lowest frequency?
What diagram is used to identify the sources of problems in the production process?
What are the characteristics of effective performance measures?
Promote achievement of goals, understood by employee, and objective and easily measured
What type of marketing is a single sale?
What type of marketing is target groups?
What type of marketing is internet?