Operations Management Test 1

Question 0

WhT is an operation

Answer 0

A group of resources performing all or part of one or more processes

Question 1

What is a process

Answer 1

A group of activities that takes one or more inputs transforms them and creates outputs.

Question 2

What is supply chain management

Answer 2

The synchronization of a firms processes with those of it suppliers and customers to match flow of materials services and information with customer demand.

Question 3

What’s the difference between service and manufacturing processes?

Answer 3

Nature of output and degree of customer contact

Question 4

What are competitive priorities

Answer 4

The critical operational dimensions a process or supply chain must possess to satisfy both internal and external customers

Question 5

Competitive capability is

Answer 5

The cost quality time and flexibility dimensions that a process or supply chain actually processes and is able to deliver

Question 6

Name the 4 parts to customer relationships

Answer 6

Top quality
Consistent quality
Delivery speed
Variety

Question 7

Name the 4 competitive priorities

Answer 7

Customer relationships
New service development
Order fulfillment
Supplier relationship

Question 8

What 5 developments have stimulated the need for sound global strategies

Answer 8

Improved transportation and communication technology
Loosened regulations of financial institutions
Increased demand for imported services and goods
Reduced trade barriers
Cost advantages

Question 9

Describe a manufacturing process

Answer 9

Physical output
Low customer contact
Quality easily measured
Capital intensive

Question 10

Service process

Answer 10

Intangible output
High customer contact
Quality not easily measured
Labor intensive

Question 11

Nested process

Answer 11

Process within a process

Question 12

Operations strategy

Answer 12

The way operations implement the firms corporate strategy and build a customer driven firm

Question 13

What 4 things must be considered when developing a corporate strategy

Answer 13

Watching and converting to changes in the business environment
Developing the firms core competences
Developing the core processes
Developing the firms global strategy

Question 14

3 major business functions

Answer 14

Finance
Marketing
Operations

Question 15

Describe strategic decisions

Answer 15

Long term

Broad

Question 16

Describe tactical decisions

Answer 16

Short term

Focus on day to day issues

Question 17

Name the 4 competitive priorities

Answer 17

Cost
Quality
Time
Flexibility

Question 18

What is a process strategy

Answer 18

The pattern of decisions made in managing processes so that the processes will achieve their competitive priorities

Question 19

What are the 4 process decisions

Answer 19

Process structure
Customer involvement
Resource flexibility
Capital intensity

Question 20

A good process strategy for a service depends on

Answer 20

Type of customer contact

Amount of customer contact

Question 21

Services can be classified based on what 3 things

Answer 21

Degree of customer contact
Service customization
Process characteristics

Question 22

Name the 3 service structure groups

Answer 22

Front

Back and hybrid office

Question 23

Example of front office

Answer 23

Barber shop

Question 24

Example of back office

Answer 24

Preparing financial statements in service industry's

Question 25

Manufacturing processes can be classified based on

Answer 25

Volume Product customization Process characteristic

Question 26

Name the 4 manufacturing processes

Answer 26

Job Batch Line Continuous flow process

Question 27

Example of job process

Answer 27

Baker hired to bake a specific wedding cake

Question 28

Example of batch process

Answer 28

Bakeries making multiple same cupcakes

Question 29

Line process ex

Answer 29

Car assembly line

Question 30

Continuos flow process ex

Answer 30

Beer production line | One primary material moves without stopping through the process

Question 31

3 approaches to inventory

Answer 31

Make to stock Assemble to order Make to order

Question 32

Make to stock

Answer 32

Off the shelf retail , beer

Question 33

What is mass production

Answer 33

Combining a line process with a make to stock strategy

Question 34

Example of assemble to order

Answer 34

Involves line and batch process | Dell computers

Question 35

Make to order ex

Answer 35

Job processes and batch processes | Expensive homes, custom made clothing

Question 36

Name the 2 types of equipment

Answer 36

Flexible equipment ex shovel | Special purpose equipment ex robot

Question 37

Cost of quality can be broken down into what 4 categories?

Answer 37

Prevention costs Appraisal costs Internal failure costs External failure costs

Question 38

What 3 things make up total quality management

Answer 38

Customer satisfaction Employee involvement Continuous improvement

Question 39

What is quality at the source

Answer 39

A philosophy where defects are caught and corrected where they were created

Question 40

Name the 3 employee empowerment approaches

Answer 40

Problem solving teams Special purpose teams Self managing teams

Question 41

Continuous improvement is based on what

Answer 41

The Japanese concept kaizen

Question 42

What is continuous improvement

Answer 42

The philosophy of continually seeking ways to | Improve processes

Question 43

Describe the deming wheel

Answer 43

Plan do study act

Question 44

Statistical process control charts are used to do what?

Answer 44

Detect defects