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Operations Management > Operations Management Test 1 > Flashcards

Operations Management Test 1 Flashcards

0
Q

WhT is an operation

A

A group of resources performing all or part of one or more processes

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1
Q

What is a process

A

A group of activities that takes one or more inputs transforms them and creates outputs.

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2
Q

What is supply chain management

A

The synchronization of a firms processes with those of it suppliers and customers to match flow of materials services and information with customer demand.

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3
Q

What’s the difference between service and manufacturing processes?

A

Nature of output and degree of customer contact

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4
Q

What are competitive priorities

A

The critical operational dimensions a process or supply chain must possess to satisfy both internal and external customers

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5
Q

Competitive capability is

A

The cost quality time and flexibility dimensions that a process or supply chain actually processes and is able to deliver

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6
Q

Name the 4 parts to customer relationships

A

Top quality
Consistent quality
Delivery speed
Variety

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7
Q

Name the 4 competitive priorities

A

Customer relationships
New service development
Order fulfillment
Supplier relationship

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8
Q

What 5 developments have stimulated the need for sound global strategies

A

Improved transportation and communication technology
Loosened regulations of financial institutions
Increased demand for imported services and goods
Reduced trade barriers
Cost advantages

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9
Q

Describe a manufacturing process

A

Physical output
Low customer contact
Quality easily measured
Capital intensive

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10
Q

Service process

A

Intangible output
High customer contact
Quality not easily measured
Labor intensive

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11
Q

Nested process

A

Process within a process

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12
Q

Operations strategy

A

The way operations implement the firms corporate strategy and build a customer driven firm

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13
Q

What 4 things must be considered when developing a corporate strategy

A

Watching and converting to changes in the business environment
Developing the firms core competences
Developing the core processes
Developing the firms global strategy

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14
Q

3 major business functions

A

Finance
Marketing
Operations

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15
Q

Describe strategic decisions

A

Long term

Broad

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16
Q

Describe tactical decisions

A

Short term

Focus on day to day issues

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17
Q

Name the 4 competitive priorities

A

Cost
Quality
Time
Flexibility

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18
Q

What is a process strategy

A

The pattern of decisions made in managing processes so that the processes will achieve their competitive priorities

19
Q

What are the 4 process decisions

A

Process structure
Customer involvement
Resource flexibility
Capital intensity

20
Q

A good process strategy for a service depends on

A

Type of customer contact

Amount of customer contact

21
Q

Services can be classified based on what 3 things

A

Degree of customer contact
Service customization
Process characteristics

22
Q

Name the 3 service structure groups

A

Front

Back and hybrid office

23
Q

Example of front office

A

Barber shop

24
Q

Example of back office

A

Preparing financial statements in service industry’s

25
Q

Manufacturing processes can be classified based on

A

Volume
Product customization
Process characteristic

26
Q

Name the 4 manufacturing processes

A

Job
Batch
Line
Continuous flow process

27
Q

Example of job process

A

Baker hired to bake a specific wedding cake

28
Q

Example of batch process

A

Bakeries making multiple same cupcakes

29
Q

Line process ex

A

Car assembly line

30
Q

Continuos flow process ex

A

Beer production line

One primary material moves without stopping through the process

31
Q

3 approaches to inventory

A

Make to stock
Assemble to order
Make to order

32
Q

Make to stock

A

Off the shelf retail , beer

33
Q

What is mass production

A

Combining a line process with a make to stock strategy

34
Q

Example of assemble to order

A

Involves line and batch process

Dell computers

35
Q

Make to order ex

A

Job processes and batch processes

Expensive homes, custom made clothing

36
Q

Name the 2 types of equipment

A

Flexible equipment ex shovel

Special purpose equipment ex robot

37
Q

Cost of quality can be broken down into what 4 categories?

A

Prevention costs
Appraisal costs
Internal failure costs
External failure costs

38
Q

What 3 things make up total quality management

A

Customer satisfaction
Employee involvement
Continuous improvement

39
Q

What is quality at the source

A

A philosophy where defects are caught and corrected where they were created

40
Q

Name the 3 employee empowerment approaches

A

Problem solving teams
Special purpose teams
Self managing teams

41
Q

Continuous improvement is based on what

A

The Japanese concept kaizen

42
Q

What is continuous improvement

A

The philosophy of continually seeking ways to

Improve processes

43
Q

Describe the deming wheel

A

Plan do study act

44
Q

Statistical process control charts are used to do what?

A

Detect defects

Operations Management (1 decks)

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