Operations Syllabus Flashcards
(15 cards)
ROLE - Goods and/or Services in Different Industries
Perishable, Non Perishable
INFLUENCES
2GLTEQC - Globalisation, Government Policies, Legal Regulation, Environmental Sustainability, Quality Expectation, Cost-Based Competition
INFLUENCES - CSR
CSR affects all areas of the business. CSR places values on financial returns as well as social responsibility and environmental responsibility.
PROCESSES - Inputs
Transformed Resources (materials, information, customers) Transforming Resources (HR, facilities)
PROCESSES - Transformation Processes
The Influence of Volume, Variety, Variation in Demand, Visibility (4Vs)
Sequencing and Scheduling - Gantt Charts, Critical Path Analysis
Technology, Task Design and Process Layout
Monitoring, Control and Improvement
PROCESSES - Outputs
Customer Service, Warranties
STRATEGIES
POST-QIN-GO - Performance Objectives, Outsourcing, Supply Chain Management, Technology, Quality Management, Inventory Management, New Product or Service Design and Development, Global Factors, Overcoming Resistance to Change
STRATEGIES - Performance Objectives
Quality, Speed, Dependability, Flexibility, Customisation, Cost
STRATEGIES - Supply Chain Management
Logistics, e-Commerce, Global Sourcing
STRATEGIES - Technology
Leading Edge, Established
STRATEGIES - Inventory Management
LIFO, FIFO, JIT
STRATEGIES - Quality Management
Control, Assurance, Improvement
STRATEGIES - Overcoming Resistance to Change
Financial Costs, Purchasing New Equipment, Redundancy Payments, Retraining, Reorganised Plant Layout, Inertia
STRATEGIES - Global Factors
GRES - Global Sourcing, Research and Development, Economies of Scale, Scanning and Learning
ROLE - Strategic Role of Operations Management
Operations managers contributing to the strategic direction of the business
Cost Leadership - Aiming to have the lowest costs to be the most price-competitive in the market.
Good/Service Differentiation - Distinguishing products from competitors.
