Palliative Care and End of Life Care

Question 1

What is hospice care?

Answer 1

End of life care, managing symptoms.

Question 2

What does palliative care involve?

Answer 2

When the treatment is no longer curative, it is just going to be managing symptoms.

E.g. COPD - only ever have symptom control - are patients palliative from the moment you get diagnosed.

Question 3

What should be considered when communicating with patients about palliative care?

Answer 3

Need to be careful with how we word sentences to patients.

Question 4

What is the average retention rate of information discussed in difficult conversations?

Answer 4

An average person remembers a very small percentage of what was just discussed (50%) - 50% remembered incorrectly.

Question 5

What should healthcare providers recognize when dealing with difficult conversations?

Answer 5

Need to recognise your own emotions and needs.

Question 6

What does the term ‘terminal’ imply?

Answer 6

Feels more harsh and final.

Question 7

What are some barriers to effective communication?

Answer 7

Language, time, pride, and embarrassment.

Question 8

Describe the Mehrabian Model of Communication

Answer 8

Words
Body Language
Tone of voice