Panel questions

Question 1

What does the I.D tape on the uniform tell you?

Answer 1

rt #, day #, Acct #, man #

name of the wearer

month and year put into service

grade of clothing when put into service

location #

garment type

special codes “R”

Question 2

What are the 4 Quality Absolutes?

Answer 2

1. Customers want their uniforms

2. They want them functional

3. They want them clean

4. They want to like their SSR

Question 3

How many shop towels come in a bag?

Answer 3

50

Question 4

How many bar towels are in a bundle?

Answer 4

20

Question 5

How many Fender Covers in a bundle?

Answer 5

We don’t bundle them

Question 6

How many aprons in a roll?

Answer 6

10

Question 7

What does FRC stand for?

Answer 7

Flame Resistant Clothing

Question 8

What is a 912?

Answer 8

Coverall

Question 9

How many different dust mops and sizes do we rent? What are their sizes?

Answer 9

1. 3 different sizes

(24,36, 48)

Question 10

What are the grades of uniforms you can order?

Answer 10

A
B
C
S

Question 11

What are the differences between the 935 Work shirts and the 935 micro-check shirts?

Answer 11

• 935 micro- check allows for 11% more flexbility
• The design of the shirt with the micro-pattern
• 65/35 poly/cotton
• light weight for the summer months

Question 12

What are the 3 types of Jackets?

Answer 12

677,970,366

Question 13

Explain the make-up emblem charge.

Answer 13

An extra one time charge for each garmet. That pays for a percentage of the emblem and the cost to ship it and get it put on the uniform.

Question 14

What are the 3 types of Sleeve lengths that you can request?

Answer 14

SS-Short Sleeve
LN-extra long
RG- long sleeve

Question 15

When adding on an employee in a 912 coverall, do you use XL, or 48RG?

Answer 15

48RG

Question 16

How do you mark an out of service garment?

Answer 16

X

Question 17

If you are servicing a customer and they are closed when you arrive, what should you do?

Answer 17

Wait or come back, call the number on the invoice to see if they going to be in today, call the office to see if there was any informatin about the business being close. If not either keep zero-out the invoice or leave it open depending on if you are going to deliver the items later that week?

Question 18

How often should you renew a contract?

Answer 18

Its up to the SSR but often is better than waiting

Question 19

Can anyone sign a service agreement?

Answer 19

NO

Question 20

What are Cintas terms for charge accounts?

Question 21

What questions should you ask the customer when servicing an account?

Answer 21

If everything looks correct on the bill

Changes to inventory

If there is anything else we can do?

Question 22

What are the standard emblems for a 935-20?

Question 23

What are the standard size emblems for a 259-20?

Question 24

What are the standard size emblems for a 935-25?

Question 25

What stockroom tool do you use to track the maintenance you have ordered for customers?

Answer 25

AS400 and Garment audit trail

Question 26

What is the difference between and LJ and an LN garment?

Answer 26

LN is the sleeve, LJ is the tail length

Question 27

Can I expect one week turnaround for garments that are not standard rental items?

Answer 27

Under promise, over deliver

Question 28

Expalin the repair bag process

Question 29

What is the Priciple Objective?

Answer 29

We will exceed our customer's expectations by maximizing the long term value of Cintas for its shareholders and working partners.

Question 30

What is the customer service vision?

Answer 30

Growth through satisfied loyal customers

Question 31

What are some of the things that make up Corporate Character?

Answer 31

* Professional * Thorough * High principle & Moral values * High standards & Performance * Spartan Approach * Enthusiastic * Competitive Urgency * Positive Discontent

Question 32

What color and number do the 935 microcheck shirts come in?

Answer 32

* 24-hunter green * 63-tan * 25-Blue * 22-navy blue/slate

Question 33

What is a 259?

Question 34

What is the number for a 3x5 gray mat?

Answer 34

84335

Question 35

What is a 270?

Answer 35

Cargo Pants

Question 36

What is a 945?

Answer 36

Comfort Pants

Question 37

What name emblems are used with the BD & LX BD?

Answer 37

BA Name emblem

Question 38

What name emblems are used with the BR & LX-BR?

Answer 38

BB Name emblems

Question 39

What products are BK emblems used for?

Answer 39

golf shirts, wind shirts, high-img. jkt

Question 40

How do we overcome objections?

Answer 40

1. Listen to the objection 2. Emphathize with the customer 3. Overcome the objection 4. Gain agreement or understanding and, if appropriate, appeal to the customer's sense of fairness