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Cintas > Panel questions > Flashcards

Panel questions Flashcards

1
Q

What does the I.D tape on the uniform tell you?

A

rt #, day #, Acct #, man #

name of the wearer

month and year put into service

grade of clothing when put into service

location #

garment type

special codes “R”

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2
Q

What are the 4 Quality Absolutes?

A

1. Customers want their uniforms

2. They want them functional

3. They want them clean

4. They want to like their SSR

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3
Q

How many shop towels come in a bag?

A

50

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4
Q

How many bar towels are in a bundle?

A

20

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5
Q

How many Fender Covers in a bundle?

A

We don’t bundle them

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6
Q

How many aprons in a roll?

A

10

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7
Q

What does FRC stand for?

A

Flame Resistant Clothing

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8
Q

What is a 912?

A

Coverall

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9
Q

How many different dust mops and sizes do we rent? What are their sizes?

A
  1. 3 different sizes

(24,36, 48)

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10
Q

What are the grades of uniforms you can order?

A

A
B
C
S

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11
Q

What are the differences between the 935 Work shirts and the 935 micro-check shirts?

A
  • 935 micro- check allows for 11% more flexbility
  • The design of the shirt with the micro-pattern
  • 65/35 poly/cotton
  • light weight for the summer months
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12
Q

What are the 3 types of Jackets?

A

677,970,366

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13
Q

Explain the make-up emblem charge.

A

An extra one time charge for each garmet. That pays for a percentage of the emblem and the cost to ship it and get it put on the uniform.

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14
Q

What are the 3 types of Sleeve lengths that you can request?

A

SS-Short Sleeve
LN-extra long
RG- long sleeve

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15
Q

When adding on an employee in a 912 coverall, do you use XL, or 48RG?

A

48RG

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16
Q

How do you mark an out of service garment?

A

X

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17
Q

If you are servicing a customer and they are closed when you arrive, what should you do?

A

Wait or come back, call the number on the invoice to see if they going to be in today, call the office to see if there was any informatin about the business being close. If not either keep zero-out the invoice or leave it open depending on if you are going to deliver the items later that week?

18
Q

How often should you renew a contract?

A

Its up to the SSR but often is better than waiting

19
Q

Can anyone sign a service agreement?

A

NO

20
Q

What are Cintas terms for charge accounts?

A
21
Q

What questions should you ask the customer when servicing an account?

A

If everything looks correct on the bill

Changes to inventory

If there is anything else we can do?

22
Q

What are the standard emblems for a 935-20?

A
23
Q

What are the standard size emblems for a 259-20?

A
24
Q

What are the standard size emblems for a 935-25?

A
25
Q

What stockroom tool do you use to track the maintenance you have ordered for customers?

A

AS400 and Garment audit trail

26
Q

What is the difference between and LJ and an LN garment?

A

LN is the sleeve, LJ is the tail length

27
Q

Can I expect one week turnaround for garments that are not standard rental items?

A

Under promise, over deliver

28
Q

Expalin the repair bag process

A
29
Q

What is the Priciple Objective?

A

We will exceed our customer’s expectations by maximizing the long term value of Cintas for its shareholders and working partners.

30
Q

What is the customer service vision?

A

Growth through satisfied loyal customers

31
Q

What are some of the things that make up Corporate Character?

A
  • Professional
  • Thorough
  • High principle & Moral values
  • High standards & Performance
  • Spartan Approach
  • Enthusiastic
  • Competitive Urgency
  • Positive Discontent
32
Q

What color and number do the 935 microcheck shirts come in?

A
  • 24-hunter green
  • 63-tan
  • 25-Blue
  • 22-navy blue/slate
33
Q

What is a 259?

A
34
Q

What is the number for a 3x5 gray mat?

A

84335

35
Q

What is a 270?

A

Cargo Pants

36
Q

What is a 945?

A

Comfort Pants

37
Q

What name emblems are used with the BD & LX BD?

A

BA Name emblem

38
Q

What name emblems are used with the BR & LX-BR?

A

BB Name emblems

39
Q

What products are BK emblems used for?

A

golf shirts, wind shirts, high-img. jkt

40
Q

How do we overcome objections?

A
  1. Listen to the objection
  2. Emphathize with the customer
  3. Overcome the objection
  4. Gain agreement or understanding and, if appropriate, appeal to the customer’s sense of fairness

Cintas (3 decks)

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