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RES SG: Paper 2 > Paper 2: Lesson 4 Code of Ethics and Professional Client Care (CEPCC) > Flashcards

Paper 2: Lesson 4 Code of Ethics and Professional Client Care (CEPCC) Flashcards

(38 cards)

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1
Q

What are the details that must be correctly and clearly identified in all printed advertisements?

A
  1. Salesperson names
  2. Salesperson’s registration number (except for classified ads)
  3. Estate Agents’ Name (Optional for classified ads)
  4. Estate Agents’ License Number (except for classified ads)
  5. Salesperson Contact Number
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2
Q

Where there are terms and conditions stated in the promotions and/or guarantees, explanatory footnotes and disclaimers, what is the min font size?

A

Size 8.

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3
Q

What does CEPCC stand for?

A

Code of Ethics and Professional Client Care

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4
Q

What are the Advertising Methods?

A
  1. Distribution of flyers/Pamphlets
    - Not visible to public
    - Not to distribute on vehicles
    - Condo need to seek approval
  2. SMS Advertising & Cold Calling
    - Spam Control Act
    - Consumers may unsubscribe
  3. Email Advertising
    - <ADV></ADV>
  4. Talks and Seminars
    - Only licenced individual & estate agents
  5. Advertising on Social Networks
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5
Q

What are some Code of Practice?

A
  1. SPAM Control Act 2007
  2. Singapore Code of Advertising Practice (SCAP)
  3. Town Council by Laws
  4. Personal Data Protection Act 2012
    > Personal data: any data abt an individual who can be identified from that data.
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6
Q

What is the Personal Data Protection Act (PDPA)?

A
  1. Consent: Only collect, use or dispose personal data for purposes for which consent is granted.
  2. Purpose: Organisation may collect, use or disclose personal data in an appropriate manner for the circumstances, & only if they have informed the individual of purpose for the collection, use or disclosure.
  3. Access and Correction Obligation
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7
Q

What does DO NOT CALL REGISTRY (DNC) mean?

A
  • Organisation prohibit from sending marketing messages to Singapore numbers unless clear & unambiguous consent obtained in writing or other accessible form e.g. whatsapp.
  • Check with DNC Registry.
  • Check www.pdpc.gov.sg for fees and procedure

*May opt out from receiving such telemarketing messages and the organisation must stop sending such msges to your SG number after 21 calendar days.

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8
Q

What are some exclusions to the Do Not Call Registry (DNC)?

A

If msges are sent purely for:
- Service call (e.g. reminder for appts)
- Market Survey or research
- For charitable or religious causes
- Business to business

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9
Q

What are the sources of getting a listing?

A
  • Newspaper classified ads
  • Cold calls/Telemarketing (beware of DNC)
  • Referrals/Word of Mouth
  • Flyers/Mailers
  • Developers (far east org)
  • Other websites, doorknock, SMS, email
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10
Q

What are the factors that affect the pricing of Residential Properties?

A
  • Location: Geographical location, orientation, proximity to amenities and public transport
  • Type of residential properties: landed/apartments/condominium
  • Type of title: Freehold/Leasehold
  • Planning Factors: URA Street Block Plans
  • Area: Land Area and Floor Area, Void Area
  • State of Repairs: Old VS New
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11
Q

What does Restricted Properties mean?

A
  • Foreign person cannot acquire or purchase restricted residential properties UNLESS he obtains prior approval from Singapore Land Authority (SLA) - Land dealings (Approved) Unit.
  • Includes
    > vacant residential land
    > landed property (detached house/ semi-detached/terrace and
    > landed ppty in strata developments which are not approved condo developments under the Planning Act.
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12
Q

What is the min size of a GCB? (size / site coverage / width)

A

1400sqm / Site coverage: 40% max, 18.5m width

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13
Q

What is the min size of a Bungalow?

A

400sqm / Site coverage: 50%

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14
Q

What is the min. size of a Semi-Detached House?

A

200sqm / 8m width

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15
Q

What is the min size of a Terrace house?

A

80-150sqm / min. 3 numbers of house

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16
Q

What are the characteristics of a Condominium?

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A
  • min. plot 4000sqm or 43,056sqft
  • 50% site coverage
  • 50% open space (pool/gym/function hall etc.)
17
Q

What are the characteristics of a Low Rise Apartment?

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A
  • Less than 6 storeys
    (e.g. Walk-up Apartment)
18
Q

What are the characteristics of a High Rise Apartment?

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A
  • More than of equals to 6 storeys
  • Min or no facilities.
19
Q

What can Commercial Developements in Singapore be caategorised as?

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A
  1. Commercial Building (e.g. office block, shopping complex, convention/exhibition centre/food centre and mix commercial: shopping cum office tower block).
  2. Mixed commercial & residential buildings such as shopping podium with an apartment tower block. (Up to 40% of its GFA being used for commercial activities).
  3. Residential with commercial use on 1st storey only. e.g. Shophouse/and development with shops at the 1st Storey with flats above.
20
Q

What are the 2 main types of Commercial Properties?

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A
  1. Strata-titled Properties
  2. Non-strata Properties.
21
Q

What are the factors that affect prices of Strata-titled commercial properties?

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A
  • Accessibilties: Public Transport
  • Tenure: Freehold or Leasehold
  • Size and Shape
  • Facilities: Lifts/Carpark/Etc.
22
Q

What are the special considerations for OFFICE?

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A
  1. Lift efficiency
  2. Carpark allocation
23
Q

What are the special considerations for RETAIL?

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A
  1. Tenant mix
  2. No. of units = total area (avg. 50sqm)
24
Q

What are the special considerations for CHILDCARE CENTRES/KINDERGARDENS?

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A
  1. Detached or pair of Semi-D (not GCBA)
  2. Temporary permission of 2 years only
25
What are the special considerations for MEDICAL CLINICS (within commercial buildings)?
1. Max 3000sqm OR 20% of GFA (which is lower)
26
What are the factors that affect prices of Industrial properties?
1. Access road & width of internal circulation road (large containers) 2. Loading n unloading facilities, shelter, good size elevators 3. Goods lifts - adequate size n capacity 4. Incoming electrical supply (low/high tension) 5. Population centre (access to workforce) 6. Public Transport (near MRT) 7. Parking - ample esp. for trucks, containers, heavy vehicles 8. Other factors - floor loading/column free space/ceiling height
27
What are the facilities offered by JTC Corporation?
1. Prepared industrial land (Generic land/Specialised Park) 2. Housing 3. Ready-Built Facilities (Flatted factory space/technopreneur space/business park space/warehouse space/workshop space)
28
What are the JTC Subletting Policies?
1. 60% of total GFA must be set aside for industrial activities. 2. Cannot be used solely as Office space. 3. Lessees: No sublet quantum restriction for related businesses. For non-related companies, sublet quantum capped at 30% of GFA / up to 3 years. 4. Tenants of JTC not allowed to sublet. 5. Third party facilities providers (e.g. build n lease scheme) = trust/investment funds/developers/industry association/consortium sponsored vehicle > industralist will become the anchor tenant occupying at least 70% of GFA.
29
What are the guidelines for Religious use on industrial premises?
1. Ony for B1 Zone. 2. Must remain non-exclusive and limited usage 3. Within 40% ancillary use quantum 4. Max of 2 days per week 5. No display of external signage/religious symbol 6. No disturbances such as noise/fumes/traffic/parking
30
What are "Special Properties"?
Properties gazetted for Conservation.
31
What are the uses that are not permitted in Conservation Area?
1. Pubs/Bar 2. Night Clubs 3. Health Centre 4. Places of worship
32
Why are Conservative Buildings important to Singapore?
- Valuable link to Singapore Heritage and Conserving them is an impt part of Singapore Urban Planning *7200 building gazetted for conservation *Mainly located in city centre and around its fringes (shophouses n bungalow)
33
What are the Historic Districts?
1. Boat Quay 2. Chinatown 3. Kampong Glam 4. Little India *most buildings in this area are still intact and entire building has to be retained and restored
34
What are the Residential Historic Districts?
1. Blair Plain 2. Cairnhill 3. Emerald Hill
35
What are the Conservation - Secondary Settlements?
1. Balestier 2. Beach road 3. Geylang 4. Jalan Besar 5. Jalan Jurong Kechil 6. Joo Chiat 7. Mount Sophia 8. River Valley 9. Tanjong Katong 10. Upper Circular Road 11. Tiong Bahru
36
What are the Conservation Bungalows area?
1. Chatsworth Park 2. Holland Park 3. Ridout Road Conservation Area 4. Nassim Road/Whitehouse Park Conservation Area 5. Mountbatten Road Conservation Area.
37
What are the advantages of Conservation Shophouses?
1. Limited Supply/Scarce 2. High Capital Gains 3. Pride in ownership 4. Typical in Central area (e.g. good location/image for offices) 5. Foreigner can buy
38
What are the disadvantages of Conservation Shophouses?
1. Illiquid 2. High maintenance cost (replacement of material hard to find) 3. Usually have to pay over valuation

RES SG: Paper 2 (10 decks)

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