Part 1 Flashcards by Gaby Victoria

What Class of fire is a burning drum of waste oil?

A. Class A
B. Class B
C. Class K
D. Class D

Class B

There are four classes of fires: A is ordinary combustibles; B is flammable and combustible liquids; C involves electrical equipment; and D is combustible metals (Ref: The Fire Management Handbook, Della-Giustina).

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Which is most dangerous?

A. Low voltage and high amperage

B. Low voltage and no amperage

C. High inductance and low voltage

D. High capacitance and high voltage

Low voltage and high amperage

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What are the three components of the fire safety tree?

A. Control ignition sources, control fuels and control heat transfer

B. Protect life, conserve property and ensure business continuity

C. Fire safety objectives, prevent fire ignition and manage the fire impact

D. Control fuel, control the environment and suppress fire

Fire safety objectives, prevent fire ignition and manage the fire impact

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What is the “wind chill index”?

A. An index describing the cooling effects of air temperature and wind speed.

B. An index describing the cooling effects of air temperature and humidity.

C. An index describing the cooling effects of humidity and wind speed.

D. An index describing the health risk of cold temperatures.

An index describing the cooling effects of air temperature and wind speed.

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What is defined as the “resistance phase” of the stress reaction?

A. Employee starts getting weaker physically

B. A feeling of elation and lasting cardio-vascular strength

C. Prolonged stressful condition causes exhaustion followed by “hitting the wall”

D. Characterized by the continuation of the stress reaction, the body is depleted of energy and starts to experience health problems

Characterized by the continuation of the stress reaction, the body is depleted of energy and starts to experience health problems

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How many points are typical on a box wrench?

A. 6 or 8

B. 8 or 16

C. 10 or 12

D. 6 or 12

6 or 12

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What are the critical steps in chemical management?

A. Environmental assessment and chemical inventory

B. Chemical inventory and chemical identification

C. Hazard recognition and control

D. Chemical identification and hazard recognition

Chemical identification and hazard recognition

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What is the most significant hazard associated with welding?

A. Electric shock from the arc welding equipment

B. Exposure to toxic gases and vapours produced by welding

C. Exposure to UV and IR radiation produced by arc welding

D. Burns from metal slag produced by metal air arc cutting

Exposure to toxic gases and vapours produced by welding

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What is the hazard of cryogenics?

A. They create a unique biological hazard because the human immune system will not provide protection from this class of biohazards.

B. They are super-compressed liquids used in high tech manufacturing.

C. A class of chemicals that are highly reactive with organic material such as human tissues.

D. The liquid form of substances, normally gases at room temperature (oxygen, nitrogen and argon) create a severe tissue freezing and frostbite hazard.

The liquid form of substances, normally gases at room temperature (oxygen, nitrogen and argon) create a severe tissue freezing and frostbite hazard.

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The use of risk management is an example of what type of control?

A. Concurrent

B. Preliminary

C. Post-action

D. Eustress

Preliminary

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Which of the following is the lowest energy type of radiation?

A. UV

B. Gamma

C. Neutron

D. Radio waves

Radio waves

Gamma and neutron are ionizing radiation. UV, radio waves and microwaves are all non-ionizing radiation. The lowest energy form of non-ionizing radiation is radio waves (Ref: BCRSP Guide, OH Section)

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Chemical foam extinguishing agents are best used on which type of fires?

A. Wood and paper

B. Electrical

C. Flammable and combustible liquids

D. Metal waste

Flammable and combustible liquids

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What is a Class D fire?

A. a fire involving wood and paper

B. a fire involving flammable and combustible liquids

C. a fire involving combustible metals

D. a fire involving plastics and gasoline

a fire involving combustible metals

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What is the definition of workplace stress?

A. Too much work and not enough money

B. Confused priorities that cannot be reconciled

C. Inability of employee to cope with work problems

D. Conflict between the organizational culture and management style

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Which of the following are risk factors for WMSDs?

A. Psychiatric factors

B. Poor lighting and poorly controlled thermal comfort

C. Repetitive, forceful or prolonged exertion involving the hands, shoulders, neck and back

D. Work at abnormal atmospheric pressures

Repetitive, forceful or prolonged exertion involving the hands, shoulders, neck and back

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How are HAZOP studies used?

A. They are used in chemical and petroleum industries to identify the consequences of process flow deviations and others from the design intent.

B. They are used to ask a series of questions about a potential hazard scenario in a process.

C. They are used when conducting pre-startup reviews at the time of initial construction.

D. They are used to estimate the quantitative likelihood of a series of failure events hypothesized by the design team.

They are used in chemical and petroleum industries to identify the consequences of process flow deviations and others from the design intent.

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What is a WMSD?

A. Workplace related musculoskeletal disorder

B. Work-related musculoskeletal disorder

C. Work-related muscular disability

D. Workplace related muscular disability

Work-related musculoskeletal disorder

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Which of the following is the highest biological hazard?

A. BSL1

B. BSL4

C. BSL5B

D. BSL1A

BSL4

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What is the principle of operation of a pneumatic conveyor?

A. Compressed air is used to power the drive gears of conveyor belt.

B. Compressed air is used to move small items or bulk materials through a series of tubes at relatively high velocity.

C. Bulk materials are moved along horizontally by a continuous spiral mounted on a pipe or a shaft.

D. A chain style conveyor driven by an electric motor through a drive sprocket at one end of the chain.

Compressed air is used to move small items or bulk materials through a series of tubes at relatively high velocity.

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How is ergonomics related to the broader domain of occupational health and safety?

A. Ergonomics like health and safety in general involves systematic steps to identify hazards, take action to address them and follow-up to ensure interventions are effective.

B. Ergonomics is a specialty science and is not related to health and safety in the broader sense.

C. Ergonomics is closely related to risk management insofar as ergonomic risks are a major occupational health and safety risk.

D. Ergonomics is not related to health and safety.

Ergonomics like health and safety in general involves systematic steps to identify hazards, take action to address them and follow-up to ensure interventions are effective.

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Factor(s) that negatively affect employee’s ability to balance work/life in the workplace include:

A. The salary of peers

B. Physical work environment

C. High control over work

D. Ability to design work processes

Physical work environment

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Which of the following terms is the correct way to describe the system that companies put in place to manage the operational risks associated with workplace health and safety?

A. Occupational health and safety management

B. Occupational health and safety management system

C. Occupational health and safety program

D. Any of the above three terms is a correct way to describe the system that companies put in place to manage the operational risks associated with workplace health and safety.

Any of the above three terms is a correct way to describe the system that companies put in place to manage the operational risks associated with workplace health and safety.

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How does the ergonomic domain relate to the accident theory domain?

A. Both recognize human error as a cause of accidents

B. Both recognize human error as a symptom of weaknesses in occupational health and safety management systems and as a cause of accidents

C. Both recognize that weakness in occupational health and safety management systems are a root cause of workplace accidents

D. Both of these domains consider humans at work to be the cause of accidents

Both recognize human error as a symptom of weaknesses in occupational health and safety management systems and as a cause of accidents

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How many columns for support are there on a typical gantry crane?

A. one

B. two

C. three

D. four

two

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Which of the following would be considered a confined space by all jurisdictions in Canada? A. A sub-terrarium walkway B. A sewer manhole C. An underground electrical service facility D. An emergency generator room

A sewer manhole

The fire tetrahedron has four elements. Three of them are: heat, oxygen and fuel. What is the fourth? A. Chain reaction B. Radiation C. Stoichiometry D. Convection

Chain reaction ## Footnote The fire tetrahedron has four elements. They are: heat, oxygen, fuel and the chain reaction. The so-called "chain reaction" is the feeding of the fuel oxygen mixture with a surplus of "free-radicals" that help to propagate the combustion chemical reaction process (Ref: The Fire Management Handbook, Della-Giustina).

What is process safety management? A. Activities designed to protect employees, the public and the environment from the consequences of major chemical accidents. B. A hazard assessment process specific to laboratory chemical safety. C. A regulatory framework for design and operation of petroleum processing facilities. D. A regulatory framework for design and operation of petro-chemical facilities.

Activities designed to protect employees, the public and the environment from the consequences of major chemical accidents.

What is meant by "accommodation" in the workplace? A. Providing facilities and services to attract and retain good employees B. Permanent work adjustments based on employee medical restrictions C. Management of high absenteeism rates D. Short term work adjustments based on employee's medical restrictions

Permanent work adjustments based on employee medical restrictions

What is the most important feature of success for an EAP? A. Employer premium subsidy B. Confidentiality C. Counseling for families D. Financial counseling

Confidentiality

What is the key principle of ergonomics? A. Adjusting work position to fit B. Fitting the task to the human C. Ensuring hiring practices provide a workforce that can do the tasks to get done D. Hiring for a fit between worker and workplace

Fitting the task to the human

How is the cognitive function impacted by exercise? A. No change to cognitive function B. Cognitive function is reduced C. Cognitive function is increased D. Cognitive function is reduced in low glycemia – high lactic acid producing activities

Cognitive function is increased

If there is no such thing as an "average" person what should be used as a design basis for the workplace? A. Design for the 50th percentile. Everyone will then be included. B. Design for 95th percentile means the majority will fit. C. Design must consider all variations, ranges and combinations of different human traits. D. Design to international standards will ensure all people will fit.

Design must consider all variations, ranges and combinations of different human traits.

What is meant by tertiary prevention? Assist the individual to regain level of functioning once a condition occurs Activities directed towards decreasing probability of illness, injuries or disabilities Early diagnosis and treatment of health conditions Activities related to keeping the worker away from unhealthy work situations

Assist the individual to regain level of functioning once a condition occurs

Which of the following definitions best describes health protection? Any behavior or action taken to protect, promote or maintain health Any action supporting employee's physical health Early diagnosis and treatment of health conditions Activities related to keeping the worker away from unhealthy work situations

Any behavior or action taken to protect, promote or maintain health

What type of ladder is the most "heavy duty"? Standard type Industry grade Type IA Type IIA

Type IA

What type of respirator cartridge is effective at removing a contaminant stream that is described as "smoke"? P100 and acid gas combination cartridge as long as there is no Phosgene present P100 P100 and organic vapour/acid gas combination cartridge P100 and organic vapour/acid gas combination cartridge as long as there is no CO present

P100 and organic vapour/acid gas combination cartridge as long as there is no CO present

What factors are assessed when trying to determine if an injured employee's condition is likely to become chronic? Physical, personal and vocational factors Physical, emotional and psychosocial factors Vocational, performance and meta-emotional factors Social, family and hereditary factors

Physical, personal and vocational factors

Which of the following are methods of fire extinguishment? Free radical binding and super-heating Heat removal and interruption of the chemical reaction Oxygen binding and fuel removal Oxygen saturation and interruption of the chemical reaction

Heat removal and interruption of the chemical reaction

What are some of the vocational factors to be assessed in determining if a job is suitable for an employee returning to work after medical disability? Physical capabilities, job demands and potential for job modification Health status of family members and the impact of family dynamics on the current disability situation Past history of absenteeism, the quality of the relationship with co-workers and the employee's past and recent work performance Degree of job satisfaction, the occurrence of recent changes at work and the employee's interest and aptitudes

Degree of job satisfaction, the occurrence of recent changes at work and the employee's interest and aptitudes

What are the main three parts of a robot? The manipulator, a power supply and the system for controlling the robot The integrator, the servo-motor and the power supply The manipulator, the power supply and the servo-controller The servo-controller, the power supply and a self-guided arm

The manipulator, a power supply and the system for controlling the robot

What is the biggest issue with using common fire extinguishers on a fire involving metals? They are ineffective because the heat of combustion of fire is so high. They stimulate the burning process or may cause an explosion. They are unable to dissipate the radiant heat generated by such a cool burning fire. A back-draft hazard is created.

They stimulate the burning process or may cause an explosion.

According to CCOHS how many workers suffer injury each year in Canada? 0.63% 6.3% 1 in 12 1 in 20

6.3%

Which of the following is an example of a "point of operation" protective device? A fixed barrier guard on a spinning pulley. An adjustable barrier guard on a circular saw blade. A pull back device. A removable guard on a gear drive.

A pull back device.

Where is the "point of operation" of a piece of equipment? Anywhere a worker can come into contact with moving parts. Along the process flow lines of the feed stock moving through the machine. The area on the machine where material is positioned for processing. The area on the machine where the operator stands to operate the machine.

The area on the machine where material is positioned for processing.

If an object is truly ergonomically designed then there is a good fit between the product and which of the following? The price point and functionality The user's environment The environment where it is used The machine interface

The environment where it is used

Getting worker input into the types of tools purchased for use at work is an example of the application of what type of ergonomics? Physical Human resource Cognitive Organizational

Organizational

If regular attendance at work is not celebrated or even recorded, employee absenteeism may become a problem. If employees perceive that attendance is of little concern which of the following is a likely outcome? Cultural absenteeism Generational absenteeism Worker absenteeism Supervisor absenteeism

Cultural absenteeism

Most body dimensions and many other human characteristics fit within a "normal" statistical distribution. What is the mathematical term for "normal"? Gaussian Psychometric Ergo-normal Inferential

Gaussian

What are the two properties of materials that are considered part of the selection process for building materials used in buildings being constructed or renovated? Flammability and heat transfer Combustibility and fire resistancy Fire resistancy and flammability Combustibility and heat of combustion

Combustibility and fire resistancy

What are the five key areas to be balanced in a properly developed employee assistance program (EAP)? Intellectual, social, spiritual, mental and physical health Financial, intellectual, spiritual, mental and physical health Financial, intellectual, psychosocial, mental and physical health Financial, family, social, mental and physical health

Intellectual, social, spiritual, mental and physical health

What types of powered industrial trucks require an overhead guard (enclosed operator's cage)? All powered industrial trucks require an overhead guard (enclosed operators cage). This requirement is specified in the CSA Standard and is only applicable in a few Canadian jurisdictions. All powered industrial trucks over 1000 pound limit (450 kilograms) are required to have overhead guards. Any powered industrial lift truck capable of lifting loads higher than the operator's head require an overhead guard (enclosed operators cage).

Any powered industrial lift truck capable of lifting loads higher than the operator's head require an overhead guard (enclosed operators cage).

If hazards cannot be eliminated at the design stage at a facility, what does the "safety in design" philosophy ask us to do? Consider the severity of the outcome and design to eliminate it. Ensure adequate controls are employer consistent with the requirements of the occupational health and safety legislation in force. Follow the 5-Why analytical tree to establish the cause and the best controls. Consider the probability of an incident and the severity if the incident occurs and use this information to design controls.

Consider the probability of an incident and the severity if the incident occurs and use this information to design controls.

What are the two main elements of workplace wellness? Physical wellness and psychological wellness Personal wellness and physical wellness Organizational wellness and personal wellness Social wellness and psychological wellness

Organizational wellness and personal wellness

What is the main purpose of emergency response planning? To reduce the impact in the event of a fire To prevent ignition by control of fuel and ignition sources To ensure people can get out in time in the event of a fire To define segregation requirements for fuels and oxidizers

To reduce the impact in the event of a fire

What is the source of law in Canada? The Napoleonic Code. The Charlottetown Accord of 1989. The British North America Act of 1867. The Canadian Charter of Rights and Freedoms

The British North America Act of 1867.

Which of the following are some of the desired personal attributes of an auditor? Focused on task and narrow in perspective, determined and has the ability to perceive employee's feelings Open-minded, analytical and mature Focused on efficiency, broad minded and able to multi-task, able to do many audits at one time Open-minded, highly flexible and highly social

Open-minded, analytical and mature

Which of the following terms would be best used to describe the impact or consequence of an incident? minor, moderate, significant Continuously, daily, weekly, annually Weak, mild, strong Low, moderate, high

minor, moderate, significant

What is the most effective type of interview? Group interviews Interviews by written questionnaire One-to-one and face-to-face interviews Telephone interviews

One-to-one and face-to-face interviews

What are the two broad areas covered by the ISO 1400 family of standards? Organization or process standards and life-cycle assessment Environmental performance standard setting and life-cycle assessment Environmental labeling and environmental auditing Organization or process standards and product-oriented standards

Organization or process standards and product-oriented standards

What does the British OHSAS 18000 call continual improvement? Action for improvement Evaluation Policy review Action for indoctrination

Action for improvement

When should inspections be scheduled? Early in the shift to see the workers preparing to get working. When the inspector will be able to witness critical tasks and make an assessment against the standard operating procedures. When the inspector will have the best opportunity to see work operations and work processes without much interruption. At a time when the maximum number of employees are present such that the worst case scenario can be included in the inspection.

When the inspector will have the best opportunity to see work operations and work processes without much interruption.

What is the main purpose of an OH&S audit? To assess the management system performance against its design To identify unsafe conditions To predict unsafe work practices before they happen To assess worker focus on the systems put in place

To assess the management system performance against its design

What are the two broad purposes of occupational health and safety law? To provide a framework for establishing an occupational health and safety program and to provide a mechanism to prosecute companies that fail to protect workers. To prevent harm to workers from hazards at work and to fairly compensate workers injured at work. To protect workers at work and to enforce the legislation in place. To provide a guiding framework for employers and to provide due process to employees who may get injured.

To prevent harm to workers from hazards at work and to fairly compensate workers injured at work.

Which of the following are possible causes of environmental action? Strict liability, trespass and public nuisance Negligence, intentional harm and strict liability Negligence, vicarious liability and public nuisance Strict liability, trespass and private nuisance

Strict liability, trespass and private nuisance

How is ISO 9000 related to ISO 14000? ISO 9000 deals with quality management and ISO 14000 deals with environmental management ISO 9000 deals with corporate social responsibility and ISO 14000 deals with environmental management ISO 14000 was developed using ISO 9000 as a template and model ISO 9000 deals with occupational health and safety management and ISO 14000 deals with environmental management

ISO 9000 deals with quality management and ISO 14000 deals with environmental management

"Criminal law" is always a federal matter. What about "common law"? It is always federal too. It is always a provincial matter. It can be either federal or provincial depending on the case being heard. Common law is a sub-set of criminal law and is provincial.

It is always a provincial matter.

What is the first step in a group risk assessment? List items of concerns and explain the impacts Explain the probability and record the probability rating Describe the system and scope and what is to be included Establish and explain the risk controls

Describe the system and scope and what is to be included

According to BCRSP, what is the first step in the risk analysis process? Implement controls Management/worker engagement Clarity in risk management philosophy Risk identification

Risk identification

If a worker trips over debris left in the walkway and falls and hurts his arm, what is the direct cause of the incident? The worker was engaged in horseplay with another worker and did not see the debris. The lighting levels in the walkway were poor and the worker could not see the debris. Housekeeping was poor and debris was left in the walkway. The garbage bin was full and the debris could not be collected and removed from the workplace.

Housekeeping was poor and debris was left in the walkway.

Which NFPA Standard provides guidance on organizing a fire brigade? NFPA 704 NFPA 10 NFPA 13 NFPA 600

NFPA 600

What is the main purpose of a familiarization tour? To get a general sense of the facility To see if employees are using the required PPE To ensure all first aid stations are properly serviced To look for posted policy and ensure copies of the legislation are available

To get a general sense of the facility

What elements must be measured to effectively examine the question of health and safety performance? Policy, hazard assessments, incident and accident reporting and training Inputs, process, outputs and culture Environmental management system performance Health measures, safety statistics and environmental readiness

Inputs, process, outputs and culture

Who is the Queen's (Crown's) federal representative? Prime Minister Provincial Premier Governor General Lieutenant Governor

Governor General ## Footnote The Governor General is the Crown's representative federally. The Lieutenant Governor is the Crown's representative provincially (BCRSP Guide)

Why is it important for the occupational health and safety professional to have a basic understanding of accident theories? Most occupational health and safety professionals come to the profession from academia. It is the science that underlies occupational health and safety management. It has traditionally suffered a "lack of attention" and this needs to change. Theory is more important than practice in the field of occupational health and safety.

It is the science that underlies occupational health and safety management. ## Footnote It important for the occupational health and safety professional to have a basic understanding of accident theory because it is the science that underlies occupational health and safety management (Ref: BCRSP AT Guide)

What is a lawsuit? A legal proceeding where the State defendant charges with a breach of trust. An action in court taken by the Crown against the accused. A legal proceeding where one party is suing another for a "remedy" or an "injunction". A legal proceeding where the State is charging the defendant with an "offense" that is a breach of an Act or regulation

A legal proceeding where one party is suing another for a "remedy" or an "injunction". ## Footnote A lawsuit is a legal proceeding where one party is suing another for a "remedy" or an "injunction". A "prosecution" is a legal proceeding where the State is charging the defendant with an offense that is a breach of an Act or regulation (BCRSP Guide)

What is the role and major activity of the American National Standards Institute (ANSI)? It provides engineering and inspection services, develops standards and conducts fire research. It is technical organization and its major role is developing, publishing and distributing consensus standards related to fire prevention and protection. It is a chartered not-for-profit organization that maintains and operates a laboratory that provides testing services for the public It is a standards setting body that writes standards based on the knowledge and research conducted by safety professionals.

It is a standards setting body that writes standards based on the knowledge and research conducted by safety professionals.

Sample sizing helps an auditor determine how many interviews are required to ensure the results of the audit are statistically significant. Why would an auditor want to interview more than the minimum number of interviews required? To ensure statistically significant sampling To ensure a higher final audit score To provide a broader perspective from the employee group and to better understand how the occupational health and safety management system works As the number of interviewed increases the likelihood of interviewing members of the senior management team goes up. It is important that senior members are interviewed and this is one way to ensure that this happens.

To provide a broader perspective from the employee group and to better understand how the occupational health and safety management system works

How many classes are there under the Transportation of Dangerous Goods Act (TDGA)? 6 7 8 9

In relation to our legal system what is a "bill"? The written form of the law in Canada A draft Act The legal name of the regulations The written form of the law applicable to the provinces and territories

A draft Act ## Footnote A draft Act is called a "bill". A "government bill" as the name suggests is a draft Act introduced to the legislature by the party in power and can be passed into law (BCRSP Guide)

If a "bill" is introduced that a CRSP thinks will be detrimental to workplace health and safety when should s/he voice his/her opposition to it? After the third reading before it is made law After the first reading when politicians are still considering it After the second reading when it goes to committee for scrutiny and possible amendment After the first reading when it goes to committee for scrutiny and possible amendment

After the second reading when it goes to committee for scrutiny and possible amendment ## Footnote A bill receives three readings before the legislature. After the second reading it goes to "committee" where it is scrutinized and possibly amended. It is at this point that a CRSP can have some "behind the scenes" impact. Although political influence is best achieved before a bill is ever introduced to the legislature, some impact can be affected after second reading before the third reading and final enactment (BCRSP Guide)

When would a compliance audit be required? To measure the effectiveness of the OHS management system against its design To determine if the system is operating as is described in the company health and safety manual To identify risks and liabilities that need to be managed To assess the extent to which the system performance meets the legislation

To assess the extent to which the system performance meets the legislation

Why would a company allow itself to be exposed to risk that is not being treated? They have lots of money and don't need to worry about risk. They are part of the conglomerate and can afford in the associated losses. They did not recognize the hazards that put them at risk. They have insurance and don't need to worry about risk.

They did not recognize the hazards that put them at risk.

What is the source of law? The legislatures and courts in Ottawa and in the provincial and territorial capitals that created the Acts, Regulations and Codes related to occupational health and safety. The Acts, Regulations and Codes related to occupational health and safety. The British North America Act. The Charlottetown Accord.

The legislatures and courts in Ottawa and in the provincial and territorial capitals that created the Acts, Regulations and Codes related to occupational health and safety.

What does CAR stand for in relation to audits and auditing? Corrective Audit Report Collaborative Audit Report Non-conformance Action Request Corrective Action Request

Corrective Action Request ## Footnote A CAR is a corrective action request. It is a factual statement of the non-conformance identified, which element it relates to and includes a reference to company documents, interview responses or observations related to the issue (Ref: BCRSP Guide, Audit Section).

Which accident causation models focus on stress, alertness and motivation? Psychological Energy Behaviour Management

Psychological

What is the first site tour called? Orientation tour Commencement tour Familiarization tour Preparatory tour

Familiarization tour

In hazardous chemical management and environmental management what is the first component of a risk management program? Risk mitigation by risk control Assessment to identify areas of significant risk Recognition of risk elements and factors Assignment of likelihood and severity ratings for each activity

Assessment to identify areas of significant risk

What accidents need to be investigated? All loss-causing incidents should be investigated the same day they are reported. All incidents, no matter how minor, are candidates for investigation. All injury incidents must be investigated, and the system corrected to prevent his incident type from re-occurring. Incidents involving high energy sources are the priority.

All incidents, no matter how minor, are candidates for investigation.

What is Tort law? Refers to disputes between people where the broader public interest is of little importance. Is a "private wrong" other than contract that is recognized by law. Is a set of mutual "promises" enforceable by law. Is the breach of a statute where the defendant has an opportunity to show a due diligence defense.

Is a "private wrong" other than contract that is recognized by law. ## Footnote Tort law is a "private wrong" other than contract that is recognized by law. There are some wrongs we do to each other which the law does not recognize as being important enough, or as public enough, to be the basis of legal action. A person who feels they have been "wronged" by another person must fit the wrong conduct into a "cause of action" such as negligence, trespass, assault, defamation, or nuisance etc. (Ref: Occupational Health and Safety law, Study Guide, Unit 1)

Which of the following are typically indicated in the special hazards square of the NFPA diamond? Water reactivity, chemical reactivity and strong oxidizer Water reactivity, radioactivity and strong oxidizer Water reactivity, radioactivity and strong reducer Air reactivity, radioactivity and strong oxidizer

Water reactivity, radioactivity and strong oxidizer

What are the three main phases of an audit? Pre-audit, documentation review and reporting Pre-audit, audit, post-audit Pre-audit, audit, reporting Planning, executing and reporting

Pre-audit, audit, post-audit

Which is considered the critical step in designing and organizing a health and safety program? Completing hazard assessments Regular worksite inspections Establishing program objectives Writing worksite safety rules

Establishing program objectives

n the Command and Control model of regulation what is the role of the workplace health and safety officer? Counselor and mentor Counselor and enforcer Enforcer Educator and as defined in Code the "reluctant enforcer"

Enforcer ## Footnote In the Command and control model of regulation the role of the workplace health and safety officer is that of enforcer (Ref: Occupational Health and Safety law, Study Guide Unit 5)

What is an advantage of using a team of professionals to complete an OHS management systems audit? Increases the overall subjectivity of the audit Is most cost effective and can get the audit completed in a more timely fashion Brings a blend of general experience, industry experience and professional auditing skills Allows for more free spirited review and allows for a less structured audit process overall

Brings a blend of general experience, industry experience and professional auditing skills ## Footnote An advantage of using a team of professionals to complete and OHS management systems audit is that a team will bring a blending of general experience, industry experience and professional auditing skills to the process (Ref: BCRSP Guide, HSE Auditing)

What is the effect of the company repeating the risk management process on an ongoing basis? It influences the insurers such that they will reduce their premiums. It helps the risk managers develop their risk management techniques. It can be an effective means of reducing the residual risk. It helps engage a greater number of workers in the risk management decision-making process.

It can be an effective means of reducing the residual risk.

How does a person's bias about the cause of accidents influence their accident investigation abilities? Your bias helps you to better judge the true causes of accidents Zabetakis theory confirms the influence of bias Your bias is part of your beliefs about the causes of accidents Your bias allows you to see the truth in a way that wouldn't otherwise be possible

Your bias is part of your beliefs about the causes of accidents ## Footnote Your bias is part of your beliefs about the causes of accidents. This forms part of your beliefs about the causes of accidents (Ref: BCRSP AT Guide)

How many program elements are to be included in an environmental audit? All 13 environmental program elements must be included All of the environmental program elements being implemented at the workplace must be included It depends on what the audit tool requires It depends on why the environmental audit is being done: baseline, internal, external, interim, limited scope etc.

It depends on why the environmental audit is being done: baseline, internal, external, interim, limited scope etc.

What is the role and major activity of Factory Mutual (FM)? It provides engineering and inspection services, develops standards and conducts fire research. It is a technical organization and its major role is developing, publishing and distributing consensus standards related to fire prevention and protection. It is a chartered not-for-profit organization that maintains and operates a laboratory that provides testing services for the public. It is a standards setting body that writes standards based on the knowledge and research conducted by safety professionals.

It provides engineering and inspection services, develops standards and conducts fire research.

Which of the following terms would be best used to describe the likelihood of an incident? Weak, mild, strong minor, moderate, significant Low, medium, high Continuously, daily, weekly, annually

Low, medium, high

What is the best definition of Mens rea? A guilty or evil mind A state of conviction in regulatory law Used largely in regulatory law It is the physical act of wrong-doing

A guilty or evil mind ## Footnote Mens rea is the mental state necessary to do the wrong. "A guilty mind" or "an evil mind" is the described mental state required to commit the offense. This concept is used in criminal law but almost never in regulatory law (Ref: Occupational Health and Safety law, Study Guide, Unit 1)

What is the defined obligation set out in the "Occupier's Liability Act"? The occupier of a premises owes a duty to take reasonable care for the entrant and his or her possessions. The occupier can sue the manufacturer of a defective product if it causes harm to any guest on the premises. The occupier of a premises owes a duty of care and has implied obligations with respect to the actions of any entrant to the premises. The occupier of a premises has duties and obligations that transcend normal common law duties and must be upheld under all circumstances.

The occupier of a premises owes a duty to take reasonable care for the entrant and his or her possessions.

Which risk treatment option is least preferred? Personal protective equipment Engineering controls Administrative controls Purchase of insurance

Personal protective equipment

Which of the following are part of the pre-audit activities? Analyze findings, complete and present the audit Analyze the findings and complete the pre-audit meeting Write the audit proposal and develop the audit plan Complete the post-audit debriefing and present the audit findings

Write the audit proposal and develop the audit plan

What alternatives are available for transfer of risk other than purchasing external insurance policies? There are no effective risk transfer alternatives other than external insurance policies Tolerate the risk as is Adjust your risk tolerance to accept higher residual risk Implement a self-insurance scheme

Implement a self-insurance scheme

The NFPA diamond is used to signify four hazard classes of a substance. What are the four hazard classifications indicated on an NFPA diamond? Health, flammability, reactivity and corrosivity Health, flammability, corrosion potential and special hazards Health, flammability, reactivity and special hazards Flammability, reactivity, radioactivity and special hazards

Health, flammability, reactivity and special hazards

What type of audit would best be completed by an audit team? An audit that would require more than 10 days of onsite activities. An audit requiring more than 40 interviews. An audit requiring workplace observation at more than 6 sites. An audit requiring more than 5 days of onsite activities

An audit that would require more than 10 days of onsite activities.

A work refusal is a symptom of a bigger problem. What is the bigger problem? The main elements of the IRS are not working for the employee. The main elements of the IRS are not working for the employer. The workplace has not been adequately assessed for hazards or the controls have not been properly implemented. The worker is presented with a hazard that could not have been anticipated and a control needs to be developed before work can proceed.

The main elements of the IRS are not working for the employee.

What type of inspection is typically carried out by employees, supervisors and maintenance personnel as part of their regular job responsibilities? Annual inspections Pre-audit inspections Continuous inspections Interval inspections

Continuous inspections

Why would an environmental compliance audit be required? To measure the effectiveness of the environmental management system against its design To determine if the system is operating as is described in the company health and safety manual To assess the extent to which the system performance meets the legislation To benchmark against other companies in the same industry

To assess the extent to which the system performance meets the legislation

Which of the following is the foundation of a health and safety management system? A strong hazard assessment and hazard identification process Front-line employee engagement Declaration by management of specific and measurable OHS goals Executive management commitment to the health and safety of workers

Executive management commitment to the health and safety of workers

Which of the following are part of the post-audit activities? Analyze findings, complete and present the audit Analyze the findings and complete the pre-audit meeting Present the audit findings and execute the audit plan Complete the post-audit debriefing and present the audit findings

Analyze findings, complete and present the audit

What is the main difference between a "strict liability" offense and an "absolute liability offense"? The penalty for absolute liability offenses is so severe that a "due diligence" defense is allowed. The penalty for strict liability offenses is so severe that a "due diligence" defense is allowed. In strict liability offenses you are guilty by virtue of having committed the said offense and in absolute liability the crown needs to prove guilt beyond a reasonable doubt. An example of a strict liability offence would be a ticket for a parking violation. An example of an absolute liability offence would be an environmental release of a pollutant.

The penalty for strict liability offenses is so severe that a "due diligence" defense is allowed.

What is minimum required load capacity for anchorage points in Canada (according to CSA Z259.2.2)? 5000 pounds 5000 kilograms 6000 pounds 1000 Newtons

5000 pounds

What is an occupational health and safety management system? A set of written guidelines for company personnel to follow and use to ensure their work is executed safely. The framework developed and implemented to ensure the federal legislative requirements are met. A framework of accountabilities to ensure critical components of the health and safety program are developed, implemented and documented. A framework of accountabilities to ensure critical components of the legislation are articulated and communicated to all employees.

A framework of accountabilities to ensure critical components of the health and safety program are developed, implemented and documented.

What does the written company health and safety policy say? It states the methods that are proposed to be followed to ensure worker health and safety can be assured It states the purpose of the hazard control program and describes the requirement for active participation of all those involved in the program's operation It defines the responsibilities and accountabilities of the senior executives to ensure work health and safety is to be maintained It describes the scope and breadth of efforts that the company will make to ensuring worker health and safety

It states the purpose of the hazard control program and describes the requirement for active participation of all those involved in the program's operation

How many classes of substances are there under WHMIS? 6 7 8 9

What is the first step in the risk management process? Risk identification: identifying issues, setting context Risk ranking Measuring likelihood and impact Development of risk controls

Risk identification: identifying issues, setting context

What kind of documents are pre-placement health assessment records? Lagging documents Operational documents Directive documents Serviceable documents

Operational documents

What is considered the most critical aspect of interviewing? The mood and lighting in the room The posing of open-ended questions The refreshments offered interviewees Formal and proper introductions

The posing of open-ended questions

Human nature being what it is, we seek to belong and be accepted by the group and this often leads to us accepting or participating in unethical behaviour. This is commonly known as which of the following? Cognitive dissonance Self-serving bias Social proof bias Confirmation bias

Social proof bias

The ethical theory closely associated with modern cost-benefit analysis is which of the following? Natural law Utilitarianism Liberalism Kantianism

Utilitarianism

What is the scope of professional ethics? It covers all aspects of ethics needed for success. It encompasses the personal and organizational standards of behaviour desired and expected by professionals within a defined profession. It encompasses the organizational standards of behaviour desired and expected by professionals within a defined profession. It includes the ideas and ideology of the brightest and best people in any profession.

It encompasses the personal and organizational standards of behaviour desired and expected by professionals within a defined profession.

Which organizations are best known for their sustainability indices? BCRSP and CSSE AIChE and Dow Jones Dow Jones and AIHA AIChE and ACGIH

AIChE and Dow Jones

Which of the following are "full professions"? Doctor Banker CRSP Mechanic

Doctor ## Footnote Doctor is a "full profession" and they are therefore "full professionals" because they belong to a profession. A person cannot practice medicine unless the/she is licensed and charges can be brought against him/her for practicing without a license. For Doctors there is a statutory regime that backs them as a monopoly (Ref: BCRSP Law and Ethics Study Guide).

With respect to organizational forms what is a matrix structure? An approach that uses permanent cross-functional teams to blend the technical strength of functional structures with the integrating potential of divisional structures An approach that uses permanent cross-functional teams to blend the technical strength of geographic structures with the integrating potential of product structures An approach that uses permanent cross-functional teams to blend the financial strength of functional structures with the integrating assumptions of product structures An approach that uses a linear hierarchical structure to blend the technical strength of functional structures with the integrating potential of divisional structures

An approach that uses permanent cross-functional teams to blend the technical strength of functional structures with the integrating potential of divisional structures

Professional ethics can also be described as which of the following? The standard of care of the profession. The right thing for a citizen to do. The correct behaviour in difficult circumstances. Rule of order for a like-minded group.

The standard of care of the profession. ## Footnote "Professional ethics" is about the standard of care the professional must live up to with respect to conflicts of interest, honesty, respect and courtesy etc. Professional ethics is a subset of ethics in general; it is concerned with those issues of an ethical nature that arise between the professional and the client, between professionals and between professional and third parties. (Ref: BCRSP Guide, Law and Ethics).

What is required to achieve a strong so-called "triple bottom line" in business today? Management of the triad: plan-do-check-act Managing people, clients and business processes Environmental management, occupational health management and safety management Sound management of economic, social and environmental issues

Sound management of economic, social and environmental issues

If an employer steals the idea of another employee and presents it as their own and receives praise and promotion, it would generally be thought of as unethical unless the person subscribes to which of the following ethical views? Justice Individualist Utilitarian Moral rights

Individualist

What is ethical behaviour? Behaviour consistent with the code of moral values that establishes standards for right and wrong Behaviour that meets the highest standards compared to the template for ethics Behaviour that meets the high standard set by the ethics commission Behaviour consistent with the code of conduct of higher values that establishes the framework for knowing what is right and wrong

Behaviour consistent with the code of moral values that establishes standards for right and wrong

What is the federal government's first program that attempts to integrate environmental and economic concerns? Canada's Sustainability Plan Canada's Social Contract with employers Canada's Plan 2020 Canada's Green Plan

Canada's Green Plan

Why is sustainability reporting important for major corporations? because the business community, regulators and investors are starting to ask about it it is a requirement of the occupational health and safety regulators it is part of the new OHSAS 18001 requirements it is part of the new ISO 14000 requirements

because the business community, regulators and investors are starting to ask about it

A CRSP may hold multiple designations each with its own specific duties and obligations. Which of the following is true in these circumstances? BCRSP's duties are most stringent and must be at all times. It depends on the circumstances and the CRSP should consult with the BCRSP to seek clarification. The CRSP must hold themselves accountable to meet the obligations with the highest level that the various designations impose on them. A professional should work to the Code applicable to the type of work they are undertaking.

The CRSP must hold themselves accountable to meet the obligations with the highest level that the various designations impose on them.

What is the disadvantage of a matrix type of organizational structure? It may lead to power struggles between the functional unit manager and the program unit manager The employees are often stifled by the linearity of the structure The one-boss one-project structure can cause confusion leading to a disconnect between project authority and project responsibility Employees may become bored working for one manager and in one business unity over time

It may lead to power struggles between the functional unit manager and the program unit manager

In thinking about ethical problems, what is the best first step? Define the consequences Gather the facts Define the impacted people Define the ethical problem

Gather the facts

Aside from safety what other factors are also typically considered in a sustainability index? Product stewardship and value-chain management Pay equity and environmental management Social responsibility and pay equity Environmental performance and energy efficiency of operations

Product stewardship and value-chain management

How does an ethnocentric company differ from a polycentric company? An ethnocentric company allows their foreign operations to run with more freedom. A polycentric company seeks total integration of the global operations. A polycentric operates abroad in the same way they do at home, and imposes outside policies and practices. An ethnocentric company seeks to respect market differences among countries and they pursue multiple plans that view each country as a separate competitive domain. An ethnocentric operates abroad in the same way they do at home, and imposes outside policies and practices. A polycentric company seeks to respect market differences among countries and they pursue multiple plans that view each country as a separate competitive domain. An ethnocentric company seeks ethical treatment of all as a first priority and polycentric company seeks total balance in its policy on human resource management.

An ethnocentric operates abroad in the same way they do at home, and imposes outside policies and practices. A polycentric company seeks to respect market differences among countries and they pursue multiple plans that view each country as a separate competitive domain.

What is "whistleblower protection" and why is it necessary for companies to have such policy? It is the defined policy that protects employees who uncover unethical behaviour and is necessary if employees are to help organizations by revealing unethical behavior at all levels. It is the defined policy to protect the employer from whistleblowers in order to protect employee jobs and interests. It is the defined policy to protect the employer from unfounded claims, protecting the employer's reputation. It is the defined policy that protects all employees from whistleblowers. It is necessary if employees are to have job security.

It is the defined policy that protects employees who uncover unethical behaviour and is necessary if employees are to help organizations by revealing unethical behavior at all levels.

The BCRSP obligates individuals certified as CRSPs to follow which of the following? Code of Ethics Code of Ethics and Professional Conduct OHS Professional's Code of Behaviour OHS Professional Code of Conduct

Code of Ethics and Professional Conduct

Which ethical approach emphasizes respect for persons, recognizing that the good of the community may be sacrificed for the right of an individual? Virtue ethics Liberalism Kantianism Utilitarianism

Kantianism

Why is OHS practice not considered to be a "full profession"? In a full profession a person cannot practice in that area unless he or she is a member of the profession. OHS practice is relatively new, and it has not yet been codified as is required for all full professions (such as medicine). It is too multi-disciplined a practice to be able to narrow it down to a single profession. In a full profession a person is required to gain certain University training and pass certain professional practice exams. The safety profession has not yet evolved to make these requirements of all of its participants.

In a full profession a person cannot practice in that area unless he or she is a member of the profession.

What are the three main influences of managerial ethics? Personal experience, profit, the employing organization Profit, stakeholders, the employing organization Profit, the employing organization and the external environment Personal experience, the employing organization and the external environment

Personal experience, the employing organization and the external environment

If an employer lays off 50 employees to save a company from bankruptcy, this action would be considered morally right according to which ethical view? Justice Individualist Utilitarian Moral rights

Utilitarian

What is Deontology? Deontology is an ethical theory that suggests all behaviour should be conducted recognizing duty above all. Emotions and goals are secondary to the need to be dutiful. Deontology is an ethical theory that examines the standards defining the "rightness" or "wrongness" of an action and could be described as the study of ethical action. Deontology is an ethical theory that includes the philosophy of choosing the greatest good for the greatest number. Deontology is an ethical theory that places a special emphasis on the relationship between duty and the morality of human actions.

Deontology is an ethical theory that places a special emphasis on the relationship between duty and the morality of human actions.

Aside from safety what other factors are also typically considered in a sustainability index? Environmental performance and social responsibility Social responsibility and pay equity Pay equity and energy efficiency of operations Environmental performance and energy efficiency of operations

Environmental performance and social responsibility

Which of the following is part of the CRSP Code of Ethics? Keep appraised of the law so as to provide appropriate interpretation of it as it relates to professional practice. Engage only in work and activities for which you have adequate training, education and experience. Recognize the professional abilities and never undermine the skills of others unless it puts people at risk. Recognize and respect the original work and ability of others. Review of other work and provision of commentary on it is a conflict of interest.

Engage only in work and activities for which you have adequate training, education and experience.

How is corporate social responsibility (CSR) different than corporate sustainability (CS)? CS is all about taking a look back to see what the company did and reflects on what it did to contribute to society as a whole. CSR tries to be forward looking to develop a strategy for the future that will endure and ensure sustainability. CSR and CS are the same thing and just different terms used in different industries. CS is about doing the right thing and CSR is about doing things right. CSR is all about taking a look back to see what the company did and reflects on what it did to contribute to society as a whole. CS tries to be forward looking to develop a strategy for the future that will endure and ensure sustainability.

CSR is all about taking a look back to see what the company did and reflects on what it did to contribute to society as a whole. CS tries to be forward looking to develop a strategy for the future that will endure and ensure sustainability.

What class of substances is universally known to cause nervous system effects? Asphixiants Solvents Endocrine disruptors Dusts containing crystalline silica

Solvents

hat does an LD50 tell us about a substance's toxicity? It's acute toxicity by skin absorption. It's chronic toxicity by inhalation. It's acute toxicity by inhalation. It's acute toxicity by ingestion.

It's acute toxicity by ingestion.

What is the median of the following group of numbers? 1, 3, 11, 11, 37, 5, 9 3 5 9 11

9 ## Footnote Arrange all the numbers from least to greatest and select the middle value: 1, 3, 5, 9, 11, 11, 37

When is dilution ventilation preferred over local exhaust ventilation? In cold climates because it exhausts less air When there are many emission sources of low toxicity When there are few emission sources of high toxicity When there are just a few emission sources in a large workspace

When there are many emission sources of low toxicity

What is the threshold of normal hearing expressed as a sound pressure? 20 micro Pascals 20 milli Pascals 200 micro Pascals 2 milli Pascals

20 micro Pascals

Charcoal tubes are used in air sampling for organic solvents. Air is drawn through the tube and collects on the charcoal. By what mechanism does the charcoal collect the organic solvent? Absorption Adsorption Filtration Impaction

Adsorption

If the equipment noise level in a manufacturing shop is 100 dBA and 2 more lathes are made operational, what would the predicted noise level be? (Each lathe is reported to produce 85 dBA.) 100 dBA 110 dBA 188 dBA 270 dBA

100 dBA ## Footnote Using the simplified "rule of thumb" method the contribution of the two lathes at 85 dBA would be equivalent to a single lathe at 88 dBA. The combined noise of the 100 dBA in the shop plus the addition of the equivalent of another machine at 88 dBA would be 100 dBA. 85 dBA is so small a noise source compared to the current shop noise at 100 dBA that it would not be noticeable and would not add any contribution to the total shop noise level (Ref: BCRSP Guide, OH Section and National Safety Council Fundamentals of Industrial Hygiene, 4th Ed.)

Polyvinyl chloride exposure causes angiosarcoma. What organ or organ system is affected? Liver Lungs Brain and central nervous system Kidneys

Liver

What is the accident frequency for a company that has worked 312,000 man-hours and had a total of 2 lost-time accidents? 12.97 1.28 1.47 3.12

1.28

What does the result of a BEI test of biological fluid such as urine tell us about exposure? The amount of exposure by inhalation The amount of exposure by ingestion The amount of exposure by skin absorption The amount of exposure by all routes of entry

The amount of exposure by all routes of entry

Which route if entry is most common and most significant? Ingestion Skin absorption Inhalation All can be important and significant

Inhalation

What is a cyclone used for in occupational hygiene sampling? To collect the nuisance dust in air To separate asbestos fibres from nuisance dust To collect the respirable fraction of dust in air It's used as a size classifying device for sampling complex hydrocarbon mixtures in air

To collect the respirable fraction of dust in air

What class of chemicals causes damage to the kidneys? Organic solvents Metals and chlorinated solvents Hepatotoxins Dusts containing asbestos or crystalline silica

Metals and chlorinated solvents

What are the two types of noise surveys? area and occupational grab and integrated preliminary and detailed simplified and complicated

preliminary and detailed

How much greater is blood flow to the muscles during dynamic work compared to static work? The same 50% two times as much 20 times as much

20 times as much

Who is considered to be the forefather of toxicology quoting the phase: "All things are poison and nothing is without poison, only the dose permits something not to be poisonous." Ramazzini Percival Potts Paracelsus Archimedes

Paracelsus

What is the typical range of a sound level meter used by occupational hygienists? 0-140 dBA 40-140 dBA 40-180 dBA 0-200 dBA

40-140 dBA

A building 100 x 200 x 20 is ventilated with a system that provides 3 air changes per hour. What is the air flow rate in cfm? 2000 cfm 12,000 cfm 20,000 cfm 120,000 cfm

20,000 cfm ## Footnote N = 60 x Q / V N = 3 air changes/hr V = 100 x 200 x 20 = 400,000 cubic ft Q = 3 x 400,000 / 60 = 20,000 cfm Ref: BCRSP Guide, Occupational Hygiene

What are two of the important goals in the conflict resolution process? Substance and relationship goals Timeliness and ethical soundness of the solution Employee harmony and the ethical efficiency of the solution Staying on issue and the efficiency of the outcome

Substance and relationship goals

Calculate the severity rate for a company that had 1 back injury (27 days lost), 1 shoulder separation (26 days lost) and one case of a worker getting dust fragments in the eye (2 days lost) in a six month period in which there was 822,000 hours worked? 0.17 0.38 13.4 21.7

13.4 ## Footnote Accident severity (AS) = (#lost days of work)/(total hrs worked) x 200,000 The average number of lost days per year is (55 lost days)/0.5 years = 110 per year. The average number of hours worked per year is 822,000/0.5 years = 1,644,000 per year AS = 110/1,644,000 x 200,000 = 13.4

What type of sampling is completed using a direct reading instrument that instantaneously tells you the dust level at a worker's workstation? Personal-grab sampling Personal-integrated sampling Occupational-integrated sampling Area-integrated sampling

Personal-grab sampling

What is the role of the bones in the musculoskeletal system? Bare weight or loads Connect muscles and bones Reduce friction in the joints and provide cushion between bones Connect bones to bones

Bare weight or loads

Which of the following is a life-threatening condition? Reynaud's Syndrome Trench foot Chilblains Hypothermia

Hypothermia

What kind of sampling is being conducted when a noise dosimeter is worn by a worker for a full work shift? Personal-grab sampling Personal-integrated sampling Occupational-integrated sampling Area-integrated sampling

Personal-integrated sampling

What is the relationship between the odor of a substance and its toxicity? Higher odor substances are more toxic Higher odor substances are less toxic There is no relationship between the odor of a substance and its toxicity The odor is directly proportional to the toxicity

There is no relationship between the odor of a substance and its toxicity

# **** If a company has had 6 recordable incidents over a six-month period what is its average recordable incident frequency if it recorded 342,000 hours worked in this period? 3.51 3.15 1.51 4.30

3.51

What is the incident severity rate for a company that experiences 100 lost days in a year in which it had 831,000 hours worked? 2.41 14.2 24.1 1.42

24.1 ## Footnote Accident severity (AS) = (#lost days of work)/(total hrs worked) x 200,000 100/831,000 x 200,000 = 24.1

What are some of the key attributes of the transformational leader? Vision, patience, knowledge Vision, emotional strength and determination Humility, patience and compassion Vision, charisma and integrity

Vision, charisma and integrity

What are three important categories of skills required by a manager? Organization, technical, and human Innovation, technical, conceptual Technical, human and conceptual Vision, human, organization

Technical, human and conceptual

What are two important criteria to indicate managerial success? Performance effectiveness and performance efficiency Quantity of product and employee satisfaction Performance effectiveness and employee utilization Performance efficiency and employee empowerment

Performance effectiveness and performance efficiency

If the managers bureaucratically set the company budget and use it to drive the management plans for lower management levels, what planning model is being used? Bureaucratic Top-down Bottom-up Inside-out

Top-down

What are the responsibilities of the top managers? Interpret top management directives and the operating plans Direct and support work of non-managerial personnel Establish objectives, policy and strategy Perform the variety of tasks using technical skills

Establish objectives, policy and strategy

A problem with the supply of materials from overseas threatens a business. Without raw materials the business cannot function. The management team lead suggests they "brainstorm" ideas. Some people think this is a waste of time and an immediate solution needs to be found. Is there value in brainstorming in this situation? No, time is wasted and the most senior managers are most skilled at finding solutions related to foreign supply problems No, a solutions-based approach will more quickly get the best solution and will involve the fewest people Yes, fully defining the problem is an important first step Yes, creativity is essential. The end result can only be as good as the alternative solutions generated

Yes, creativity is essential. The end result can only be as good as the alternative solutions generated

During an economic downturn a company reduces staff to reduce costs and sells non-core equipment to help fund operations. What business management strategy is being employed to ride out the downturn? Stability strategy Growth strategy Timed business function strategy Retrenchment strategy

Retrenchment strategy

Management by objectives (MBO) is a common business management process. It is considered to be useful and valuable because it integrates two important business functions. What are the two business functions integrated into MBO? Planning and controlling Planning and organizing Leading and controlling Planning and leading

Planning and controlling

What are the cornerstones of the management process? Planning, implementing, leading and controlling Planning, organizing, leading and controlling Organizing, leading, evaluating and controlling Planning, organizing, leading and monitoring

Planning, organizing, leading and controlling

What are the main features of a bureaucratic organization? Excessive government bureaucracy and waste Clear-cut division of labour and a strict hierarchy of authority Clear-cut division of labour and wide span of control for all employees Informal and personal coordination of work and a strict hierarchy of authority

Clear-cut division of labour and a strict hierarchy of authority

What management approach is evident in the way that MacDonald's restaurants run their business? Scientific: the goal is standardization Administrative: the goal is standardization Bureaucratic: the goal is the right people in the right places Scientific: ensure ample opportunity to cross train

Scientific: the goal is standardization

What is an organization? A social arrangement which pursues collective goals, controls its own performance, and has a boundary separating it from its environment A group of people related to each other through structured relations such as social status, roles and social networks A group of people working together to achieve a common purpose An association of two or more people united by a common interest or goal

A group of people working together to achieve a common purpose

Job satisfaction is said to be impacted by a number of factors. These may be classified as "hygiene factors" and "satisfier factors." Which of the following are satisfier factors? Control over how the work gets done, the task significance and the skills needed to complete the work Office furniture, high base salaries and the job itself Working conditions, organizational policies and administration Working conditions, high salary and benefits and the job itself

Control over how the work gets done, the task significance and the skills needed to complete the work

Which of the following best describes the approach of an "ethnocentric" company? Allow each country to apply its own ethical decision-making framework Seek to respect market differences among countries and view each as a separate competitive domain Allow their foreign operations to run with some freedom Exert strict control over foreign operations

Exert strict control over foreign operations

Most companies are born with good intentions to grow and become profitable. What are the four common and predictable stages of a company's life cycle? Birth, youth, mid-stage and maturity stage Birth, mid-stage, maturity, death Birth, youth, mid-stage, death Youth, mid-stage, maturity, death

Birth, youth, mid-stage and maturity stage

If a company uses a two-step budgeting process such that lower management levels first participate in bottom-up budgeting process, and then senior managers follow up with a top-down final budget, what type of planning process is being used? Directive-based planning Consensus-based planning Consultative planning Participative planning

Participative planning

What is the difference between arbitration and mediation? Mediation is a stronger form of conflict resolution and involves a neutral third party who issues a binding decision. Arbitration engages a third party to try and help improve communication. Arbitration is a stronger form of conflict resolution and involves a neutral third party who issues a binding decision. Mediation engages a third party to try and help improve communication. Arbitration is similar to marriage counseling and mediation is similar to the conflict resolution process used in courts. Arbitration is similar to marriage counseling and mediation is similar to the conflict resolution.

Arbitration is a stronger form of conflict resolution and involves a neutral third party who issues a binding decision. Mediation engages a third party to try and help improve communication.

Maslow's hierarchy is well known behavioral management model. According to Maslow what is the progression principle? Higher needs are activated only when the lower needs have been satisfied Higher level needs are always met before the lower-level needs can be considered Level of need varies per individual Only some higher-level needs can be met before meeting certain lower level needs

Higher needs are activated only when the lower needs have been satisfied

How do you best measure training effectiveness? By measuring learner happiness By measuring relevant learning transfer By measuring hours of classroom contact By measuring training days provided per employee

By measuring relevant learning transfer

What is one of the biggest barriers to communication in today's busy business world? Excessive feedback An erosion of status effects Poor use or selection of communication channels High background noise levels in the workplace

Poor use or selection of communication channels

We often think of bureaucratic organizations as being inefficient. Which of these statements best describes a bureaucratic organization? Opportunity for cross-training, capacity for multi-tasking and well-established rules Opportunity for cross-training, clear division of labour, and well-defined hierarchy Promotion based on position, well-defined hierarchy and well-established procedures Clear division of labour, well-defined hierarchy and well-established procedures

Clear division of labour, well-defined hierarchy and well-established procedures

What is meant by the "material resources" that a company uses? The people and the management system used to get them all working towards the same goal The tools and specialty processes used by the company The raw material inputs the company buys. For example, a lumber mill buys logs. Logs are the "material resources" The information, technology, materials, faculties and money necessary for the company to operate

The information, technology, materials, faculties and money necessary for the company to operate

All levels of management are involved in planning. Which level of management is responsible for strategic planning that may include allocating resources and long-range planning? Senior executives Supervisors Middle management Line management

Senior executives

What are the responsibilities of the workers? Direct and support work of non-managerial personnel Establish objectives, policy and strategy Interpret top management directives and the operating plans Perform the variety of tasks using technical skills

Perform the variety of tasks using technical skills

What is a manager? The person in charge of the organization and its overall success. The person responsible for managing the company. The person responsible for the work performance of one or more people in an organization. Anyone in an organization that has control over process, production or work activity.

The person responsible for the work performance of one or more people in an organization.

How does "inside-out" planning differ from "outside-in" planning? A. They are essentially the same thing they just look at different time periods. B. Inside-out focuses on what is already being done with a view to managing it better, and outside-in planning involves analyzing the external environment in order to make decisions. C. Outside-in focuses on what is already being done with a view to managing it better, and inside-out planning involves analyzing the external environment in order to make decisions. D. Inside-out focuses on the long-term view, and outside-in planning focuses on the short-term view.

Inside-out focuses on what is already being done with a view to managing it better, and outside-in planning involves analyzing the external environment in order to make decisions.