PART 2 Flashcards
defined as the “ability to do something well”
particular qualities that a company’s recruiters have decided are desirable
for employees to possess.
Competencies
Three (3) Different Types of Competency
Behavioural Competencies
Technical Competencies
Leadership Competencies
an expression of the softer skills involved in an employee’s
performance
Behavioural Competencies
usually concerned with the effective use of IT systems and
computers, or any hard skills necessary for a job role.
Technical Competencies
an expression of the qualities that make a good leader,
turned into measurable behaviours .Given that skills aren’t the same as competencies, all
employees at a firm might be expected to possess some of the same basic competencies
Leadership Competencies
The ability to develop and communicate goals in support of the business’
mission.
Establishing Focus
The ability to enhance others’ commitment to their work.
Providing Motivational Support
the ability and desire to work cooperatively with
others on a team; as a team leader, the ability to demonstrate interest, skill, and success in getting
groups to learn to work together.
Fostering Teamwork:
The ability to convey confidence in employees’ ability to be successful,
especially at challenging new tasks; delegating significant responsibility and authority; allowing
employees freedom to decide how they will accomplish their goals and resolve issues.
Empowering Others:
The ability to demonstrate support for innovation and for organizational changes needed to improve the organization’s effectiveness; initiating, sponsoring, and
implementing organizational change; helping others to successfully manage organizational
change
Managing Change
The ability to delegate responsibility and to work with others and coach them to develop their capabilities.
Developing Others
The ability to take responsibility for one’s own or one’s employees’ performance, by setting clear goals and expectations, tracking progress against the goals,
ensuring feedback, and addressing performance problems and issues promptly.
Managing Performance
The ability to ensure that information is passed on to others who should be kept informed.
Attention to Communication
The ability to express oneself clearly in conversations and interactions with others.
Oral Communication
The ability to express oneself clearly in business writing.
Written Communication
The ability to plan and deliver oral and written communications
that make an impact and persuade their intended audiences.
Persuasive communication
The ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.
Interpersonal Awareness
The ability to gain others’ support for ideas, proposals, projects, and solutions.
Influencing others
The ability to develop, maintain, and strengthen
partnerships with others inside or outside the organization who can provide information,
assistance, and support.
Building collaborative relationships
The ability to demonstrate concern for satisfying one’s external and/or internal customers.
Customer orientation
The ability to identify the information needed to clarify a
situation, seek that information from appropriate sources, and use skillful questioning to draw out
the information, when others are reluctant to disclose it
Diagnostic Information Gathering
The ability to tackle a problem by using a logical, systematic, sequential
approach.
Analytical thinking
The ability to anticipate the implications and consequences of situations
and take appropriate action to be prepared for possible contingencies.
Forward Thinking
The ability to find effective solutions by taking a holistic, abstract, or
theoretical perspective.
Conceptual Thinking
