Part I Flashcards
(47 cards)
to coordinate the efforts of people to accomplish goals and objectives using available resources efficiently and affectively
Management
“personnel management”; managing of human capital
HR Administration
duties of HR
recruiting and employee relations, payroll and benefits administration
[person] division of labor
Adam Smith
[person] bureaucracy - suitable for government org but not business organizations (has clear rules and regulations)
Karl Emil Maximillian “Max” Weber
Six Major Principles of Bureaucracy [Max Weber]
Hierarchy
Rules
Function
Focus
Impersonal
Qualification
[person] father of scientific management, work deserves systematic observation and study
Frederick Winslow Taylor
4 Principles of Taylor’s Scientific Management
- REPLACE rule of thumb work methods with methods based on scientific study of the tasks.
- SELECT, train and develop each employee rather than passively leaving them to train themselves
- PROVIDE “Detailed instruction and supervision of each worker in the performance of that worker’s discrete task”.
- DIVIDE work nearly equally between managers and workers
[person] managers deal with emotional needs of employees at work
Elton Mayo
[person] effectiveness and efficiency - criteria to survive
Chester Irving Barnard
two ways of convincing subordinates to cooperate: [accdg to Barnard]
- tangible incentives
- persuasion
[person] father of the Universal process or Operational management or Administrative
management theory
Henri Fayol
Six Major Industrial Activities Identified by Fayol (TeCFiSAM)
- Technical (production and manufacturing);
- Commercial (buying, selling and exchanging);
- Financial (search for an optimum use of capital);
- Security (safeguarding property and people);
- Accounting (including statistics); and
- Managerial
Fayol’s 14 Principles of Management [DADUUSRCSOESIE]
- Division of work
- Authority
- Discipline
- Unity of command
- Unity of direction
- Subordination of individual interests to the general interests
- Remuneration
- Centralization
- Scalar chain
- Order
- Equity
- Stability of tenure of personnel
- Initiative
- Espirit de corps
[person] two factor content theory
* also referred to as the two-need system.
Frederick Herzberg
[F.Herzberd] Hygiene Factors - short term [CPA.S.WC.IR.S.JS.PL.EL]
- company’s policies and administration
- supervision
- working condition
- interpersonal relations
- salary
- job security
- personal life
- employee benefits
[F. Herzberd] Hygiene Factors - short term
- Company’s Policies and Administration
- Supervision
- Working Comdotions
- Interpersonal Relations
- Salary
- Job Security
- Status
- Personal Life
- Employee Benefits
[F. Herzberd] Motivating Factors - long term [ARIOC]
- Achievement
- Recognition for Accomplishment
- Increased Responsibility
- Opportunity for G and D
- Creative and Challenging Work
Abraham Harold Maslow - Heirarchy of Needs
Self actualization
Esteem needs
Belongingness and love needs
Safety needs
Physiological needs
[person] achievement Motivation Theory
referred to as need achievement or achievement theory
David Clarence McClelland
3 needs [McClelland]
- Needs of achievement - drive to excel
- Need for power
- Need for affiliation
Expectancy theory
* employee will be motivated to exert a high level of effort leading to a good performance appraisal
* good appraisal of performance will lead to organizational rewards (bonus, salary increase, promotion)
* rewards will satisfy the employee’s personal goals.
Victor Vroom
motivate employees on their job performance, a “pull” rather than a “push” strategy.
Mary Parker Follett
Theory X and Theory Y
Douglas McGregor
