Patient Centred Care

Question 1

what is patient centered care?

Answer 1

approach to planning, delivery and evaluation of health care based on mutually beneficial partnerships between HCPs, pts and families

Question 2

4 core concepts to patient centered care?

Answer 2

1. dignity and respect
2. information sharing
3. participation
4. collaboration

Question 3

dignity and respect

Answer 3

• HCPs to listen and honour pts and their family’s perspectives and choices
• pts knowledge, values, beliefs, and cultural backgrounds are incorporated into care planning and decision-making

Question 4

information sharing

Answer 4

• HCPs share complete and unbiased info with pts and families in ways that are useful and affirming
• ensure that info is shared timely
• info is complete and accurate

Question 5

participation

Answer 5

pts and families are encouraged and supported in participating in care and decision making at the level they choose

Question 6

collaboration

Answer 6

pts, families, and providers collaborate in policy and program dvpment, implementation, and assessment

Question 7

patient experience

Answer 7

sum of all interactions, shaped by an organization’s culture, that influence patient perceptions across the continuum of care.
- beryl institute