Payment Management Flashcards
Any type of check that can be processed using Mobile Check Capture can be processed using ACH (entering routing/accounting numbers) . True or False?
False
You want to deactivate a payment term in settings, but the option is greyed out. which of the following may be preventing you from deactivating the payment term?
A. It has been marked as the default payment term for vendors.
B. It has been selected as the payment term on an individual customer account.
C. It has been marked as the default payment term for customers.
D. The payment term is already applied to unbatched invoices.
D. The payment term is already applied to unbatched invoices
Service Titan Payments auto-batches payments each night, creating a separate batch for each type of payment. Which of the following integrated payment types are auto-batched.
A. Credit Card transactions through NMI/SYS
B. Cash Payments
C. Bank ACH transactions through profitstars
D. Checks that are taken to the bank for deposits
E. Mobile check Capture (MRDC) transactions through Profit stars
A,C,E
How long is it recommended that you keep physical checks after a mobile deposit?
A. 7 days
B. 14 days
C. 30 days
D. 4 days
A. 7 days
Within payment types, which of the following are true statements regarding the differences between the “check(mobile deposit)” attribute and the “Bank Account (ACH)” attribute.
A. Check (mobile deposit) does not allow the tech to process a paper check. Bank account (ACH) allows the tech to scan an image of the check.
B. The bank account (ACH) attribute includes a check number field. Check (mobile deposit) does not.
C. Check (mobile deposit) gives techs the ability to process payment by entering the check’s routing number and account number manually.
D. Bank account (ACH) CAN be processed from the office. Mobile Check Capture MUST be processed from mobile.
C. Check (mobile deposit) gives techs the ability to process payment by entering the check’s routing number and account number manually.
D. Bank account (ACH) CAN be processed from the office. Mobile Check Capture MUST be processed from mobile.
You have created a special payment type you use during your A/R reconciliation. You want to hide that payment type to prevent office employees from wrongly using it when recording payments. Can it be done?
A. No: payment types can be marked as hidden from mobile but not on the office side
B. Yes: the payment types can be marked as hidden from mobile and/or the office.
No: payment types can be marked as hidden from mobile but not on the office side
What does it mean if you see an exclamation mark on a payment term while editing a customer record?
a. that there was an error finding the payment term
b. that the payment term needs to be validated
c. this is normal, it just means that the payment term is activated
d. the payment term will not be applied to this customer
B. that the payment term needs to be validated
There is a delete payment with authorization code permission, turn it off. You have had a number of circumstances where members of your team have accidentally deleted processed credit card payments from invoices. How can you prevent this from happening moving forward.
A. Make sure to deselect the “Edit payment with saved authorization code” permission for each of your office team members.
B. Remove the “edit invoice” permission from your office users
C. Merchant portal
D. Payment portal
C. Merchant portal
when a customer is emailed an invoice with an online payment link, they can pay other outstanding invoices on their account. True or False?
False
When you activate finance company integration the elements necessary to record the finance company fees are automatically added in ServiceTitan. True or false?
False
You can process a refund in service titan for which of the following payment methods?
A. Credit Card
B. Bank
C. Check (mobile check capture)
D. Check (bank deposit)
a. credit card
B. bank
You can record payments for multiple customers at the same time by clicking the collect payments button on the batch/export transactions in the accounting tab (payment collections must be active). Once you’ve recorded the payments you can save and batch the payments all at once. If necessary you can create a batch you’d like the payments added to right from the collect multiple payments screen. True or false?
False
