PENB 3.1: Customer Relations Flashcards
(16 cards)
What does NERL stand for?
NATS En-Route Limited
What does NERL do?
Sole provider of civil en-route control in the UK.
Who regulates NERL?
Civil Aviation Authority
How does NERL make money?
Charging aircraft for using the airspace
What is NERLs charging formula?
Distance Flown x Weight = Amount Paid
Who collects NERLs fees on their behalf?
EUROCONTROL
What does NSL stand for?
NATS Services Limited
What does NSL do?
Competes for contracts at airports against other ATS providers. Also the ‘additional’ side of the business; engineering, consultancy, IT, training, etc.
How does NSL make money?
An agreed contractual fee with the airports for providing ATC service.
How do airports generate revenue to pay NSL?
Passenger Services - e.g. Duty Free, Retail, Catering, Airport Lounge, Parking. They also charge airlines their own landing and parking fees.
What two subsidiaries make up NATS as a company?
NERL (NATS En-Route Limited) and NSL (NATS Services Limited)
Who owns NATS?
49% UK Government, 42% The Airlines Group, 5% NATS Employees (via shares & 4% LHR Airports Limited
Who are members of The Airlines Group, and therefore have a share in NATS?
British Airways, Virgin, easyJet, Thomas Cook (in liquidation), Lufthansa, TUI Travel, Universities Superannuation Scheme & Pension Protection Fund.
What business services do NATS provide?
ATC, FIS, Alerting Service, AIS, Meteorological, Engineering, Navigational, Surveillance, Training & Consultancy.
What 3 pressures do NATS experience from their airline customers?
Pressure to reduce fuel costs, minimise delays and listen/laisse with airlines.
What is the singular, principal aim of an Air Traffic Control Service?
Ensure the safety of civil and military air transport.
