People

Question 1

Human resources

Answer 1

the workers employed by a business

Question 2

functions

Answer 2

the different jobs / departments in a business like marketing , finance , HR , operations

Question 3

0 hours contracts

Answer 3

contracts that do not guarantee workers a specific number of hours

Question 4

regulation

Answer 4

rules imposed on a business by the government

Question 5

purpose of human resources

Answer 5

the work that must be done within the business by the workers

Question 6

identifying human resource needs

Answer 6

the activity predicting what type and how many workers a business will need

Question 7

human resource plan

Answer 7

document that outlines a businesses staffing needs like how many workers they need , skills needed to do the job

Question 8

organisation chart

Answer 8

a diagram that shows how the workers are organised in a business , shows channels of communication

Question 9

layers

Answer 9

the number of levels of authority within the chain of command

Question 10

tall structure

Answer 10

the business with lots of layers , this will have lots of middle managers and supervisors

Question 11

flat structure

Answer 11

a business with a few levels , tend to have wider span of control

Question 12

authority

Answer 12

who has the power to make decisions or control of what others do in a business

Question 13

accountability

Answer 13

who is responsible for getting a job done , they will therefore take the credit or the blame for how things go

Question 14

chain of command

Answer 14

the links in levels of authority from top to bottom showing who is in charge of who

Question 15

hierarchy

Answer 15

the levels of authority within a business

Question 16

subordinates

Answer 16

the worker a line manager is responsible for , someone lower down in the chain of command

Question 17

span of control

Answer 17

the number of workers who report directly to the line manager

Question 18

delegation

Answer 18

the process of passing down responsibility to a subordinate ti complete a task or make a decision

Question 19

job description

Answer 19

a document that lists the main duties of a job like the number of hours worked

Question 20

0 hours contracts

Answer 20

contracts that do not grantee the amount of hours being worked

Question 21

flexible working

Answer 21

when staff work partly in their place of work and partly at home or whilst they are mobile

Question 22

full time working

Answer 22

when an employee is contracted to work 40 hours of work per week

Question 23

part time working

Answer 23

when an employee is contracted to work less than 40 hours a week

Question 24

temporary work

Answer 24

employees on a fixed term contract

Question 25

communication

Answer 25

the transmission of a message from a sender to a receiver through means of communication

Question 26

digital communication

Answer 26

the exchange of information electronically using ICT

Question 27

written communication

Answer 27

communication using written words and diagrams like a text , email , letter or report

Question 28

feedback

Answer 28

the response of a person who receives a communication indicating they have or have not understood the message

Question 29

internal communication

Answer 29

communication between people in the same organisation

Question 30

vertical communication

Answer 30

communication up or down the hierarchy of an organisation

Question 31

horizontal communication

Answer 31

communication between people on the same level of the hierarchy in an organisation

Question 32

external communication

Answer 32

communication of people in an organisation outside the organisation

Question 33

formal communication

Answer 33

communication using official channels of communicating in the business like a meeting , report , line management meeting

Question 34

informal communication

Answer 34

communicating outside of a official channel

Question 35

verbal communication

Answer 35

spoken communication methods like a telephone , conference or face to face

Question 36

social media

Answer 36

online network allowing people to create and share content

Question 37

website

Answer 37

online location with several pages that can be contacted by internet users

Question 38

selection

Answer 38

the process of choosing between applicants of a job

Question 39

job description

Answer 39

a document that lists the main duties of a job like the number of hours worked and their boss

Question 40

person specification

Answer 40

a document that lists qualities , qualifications a person needs to carry out the job

Question 41

internal recruitment

Answer 41

a job vacancy is filled by someone who already works in the business

Question 42

external recruitment

Answer 42

a job vacancy that is filled by someone outside the business

Question 43

HR department

Answer 43

the department that deals with all the matters relating to workers

Question 44

analysing HR needs

Answer 44

deciding on how many and what type of workers it should employ

Question 45

induction training

Answer 45

training given to new staff like a tour of the company, meeting staff and other procedures

Question 46

recruitment agency

Answer 46

an organisation that completes the recruitment and selection process on behalf of the business

Question 47

employment agency

Answer 47

an organisation that has readily available workers for a business to hire on short term contracts

Question 48

skills gap

Answer 48

when a business recruits skilled workers because it is short of them

Question 49

internal methods of recruitment

Answer 49

includes notice boards , word of mouth , company website and emails to staff

Question 50

external methods of recruitment

Answer 50

includes websites , newspapers , social media and specialist magazines

Question 51

CV

Answer 51

Curriculam vitae - a document on which the applicant outlines their personal details , experience and skills

Question 52

application form

Answer 52

a form provided by the business to outline their personal details

Question 53

letter of application

Answer 53

a letter written by the applicant explaining why they think they are suitable

Question 54

interviews

Answer 54

sessions in which interviewers get the opportunity to ask questions to applicants

Question 55

tests

Answer 55

activities designed to test how well applicants work with others

Question 56

group activities

Answer 56

activities designed to test how well applicants work with others

Question 57

references

Answer 57

statements from current or previous employers about the sustainability of the applicant