people Flashcards
1
Q
delivering customer satisfaction
A
Customer satisfaction relies on good customer service. This is provided by the people who work for the organisation.
* they will be more likely to return (customer loyalty)
* which will lead to increased sales and profits
* It would also mean that customers do not take their business to competitors.
2
Q
providing after sales service
A
This is the service provided by the company after a purchase has been made. This service includes:
- returns and refunds
- guidelines on how to achieve the best from the product
- service and product maintenance
3
Q
training staff in cutsomer care
A
Well-trained staff will be knowledgeable about the business and will be able to deliver a high standard of customer care. Staff should be regularly updated on the company products.
