Brainscape's Knowledge GenomeTM


Top Flashcards (Certified)
All Flashcards

Business (Paper 1) > People > Flashcards

People Flashcards

- The Role of Human Resources - Organisational Structures & Different Ways of Working - Communication in Business - Recruitment & Selection - Motivation & Retention - Training & Development - Employment Law (63 cards)

Start Studying
1
Q

application form

A

a form which asks applicants personal detail, experience and skills

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

apprenticeship

A

a long- term development program for workers to learn job skills while they work through a mixture of on and off - the job training and study

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

authority

A

the power that one person has to make decisions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

award scheme

A

a presentation of some kind to recognise somebody’s effort

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

bonus

A

an additional payment to workers for achieving a target

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

chain of command

A

the links in the levels of authority from those at the top with the most authority to those at the bottom with the least

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

communication

A

the transmission of a message from a sender to a receiver through a means of communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

contract of employment

A

a legal agreement between an employer and employee

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

CV

A

a document which the applicant outlines their personal details, skills and experience

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

delegation

A

the process of giving a manager authority to a subordinate to make decisions for which that manager is responsible

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

digital communication

A

the exchange of information electronically using ICT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

discrimination

A

when one worker is treated differently from another for no acceptable reason

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

employment agency

A

an agency which has workers readily available for business hire, using for a short period of time

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

employment law

A

designed to protect workers from employers who may treat them unfairly

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

employment tribunal

A

a panel that hears cases where employment laws may have been broken and which comes to decision either in favour of the employer or employee

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

external communication

A

communication between people in an organisation and others outside that organisation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

fringe benefits

A

additional benefits that workers receive on top of their pay

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

formal communication

A

communication that uses the official channels of communication within an organisation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

external recruitment

A

when a job vacancy is filled by employing someone from outside the business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

flexible working

A

the practice of people working partly at their place of work and partly elsewhere

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

full-time working

A

when a person works 35 hours or more per week

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

group activities

A

designed to see how well an applicant works with others

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

holiday entitlement

A

the amount of paid holiday that a worker can have in a year

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

horizontal communication

A

communication between people on the same level of the heirachy in an organisation

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
human resources
the workers employed by a business
24
induction training
training to introduce a new worker to a business, place of work and workers as well as their job
25
informal communication
communication that is outside the official channels of communication within an organisation
26
internal communication
communication between people employed in the same organisastion
27
internal recruitment
when a job vacancy is filled by employing someone who is already an employee of the business
28
interviews
sessions in which people making the appointment ask questions of the applicants
29
job description
the main duties, tasks or responsibilities of the worker
30
layers
the number of levels of authority that there are in a chain of command
31
letter of application
a letter written by the applicant usually explaining why they are suitable for the job
32
motivation
how workers are encouraged to work hard
33
on-the-job training
occurs at the place of work and while the worker is doing their job
34
off-the-job training
occurs away from the job. It may still be at the place of work or the employee may be sent somewhere else for training
35
organisation chart
a diagram that shows how the workers are organised is a business and who's in charge of whom
35
part-time working
when a person works less than 35 hours a week
36
pay
money earned by workers as a reward for the work they do
37
person specification
lists the qualities, qualifications and knowledge that a person should have to do a particular job
38
praise
a method of motivating a worker, making their work recognised and valued
39
professional development
learning over a long period of time
40
recruitment agency
a specialist agency that carries out all the tasks involved in recruitment and selection of workers on behalf of an organisation
41
profit sharing
when workers receive some of the profits made by a business
42
retention of workers
when workers choose to stay in a firm rather than move elsewhere
42
references
statements form a previous of current employer or other responsible person about the sustainability of the applicant for the job
43
selection
the process of choosing between applications of a job
44
self-employment
when people work in their own business selling their work to buyers who may be consumers or other businesses
45
social media
messages sent through different sites
46
span of control
the amount of subordinates that a manager has authority over
47
subordinates
the workers that a line manager is responsible for
48
temporary working
when a person only works for a short period of time for an employer
49
tests
activities completed by applicants which check their skills
50
trade union
an employee organisation that exists to represent the interests of its members
51
training
short-term and is focused on helping a worker to do his or her job well
52
turnover of labour
a measure of the number or proportion of a staff of a staff who leave a firm each year and need replacing
53
verbal communication
communication up or down the heirachy within an organisation
54
website
businesses can post information on their website or customers order from it
55
working environment
quality of the physical workplace and its climate
56
working time directive
a statement of the maximum number of hours a person can be asked to work
57
working while mobile
when people work while they are on the move, travelling, or on holiday
58
written communication
communication by written words and diagrams
59
zero-hours contract
when a person has a contract to work for an employer but is not guaranteed any work. The employer will inform them if and when they are needed

Business (Paper 1) (4 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2025 Bold Learning Solutions. Terms and Conditions