People

Question 1

What are 3 barriers to communication?

Answer 1

-more than 1 meaning to a word
-different language spoken
-technological difficulties

Question 2

What are examples of business organisation by functions?

Answer 2

• finance
• operations
• marketing
• HR

Question 3

What four things does the employment right act detail?

Answer 3

• job title and place of work
• date employee started
• hours of work
• salary

Question 4

What is the equality act?

Answer 4

• treat people fairly and with no descrimination

Question 5

What are the working time regulations?

Answer 5

• max average of 48h per week
• at least 20min break
• at least 1 day of a week

Question 6

What are 4 reasons why businesses recruit?

Answer 6

To start up a business
When a business grows
To fill a skills gap
To replace employees who leave

Question 7

What are two advantages of internal recruitment?

Answer 7

Cheaper to advertise
Quicker than external

Question 8

What are two advantages of external recruitment?

Answer 8

People from outside can bring new ideas
Skills gap can be filled

Question 9

What is a job centre recruitment?

Answer 9

External. They are run by the government and give workers the opportunity to use computers and find out about a wide range of jobs

Question 10

What is word of mouth recruitment?

Answer 10

Internal and external. Existing employees tell friends and others about jobs, which saves the business money

Question 11

What are 5 methods of selection?

Answer 11

Application form
Tests and presentations
Group activities
Interview
CV

Question 12

What are 3 methods of motivation?(explain)

Answer 12

Pay- An extra amount can be paid for overtime or unsociable hours
Bonus- payment additional to pay
Fringe-benefit- benefits given on top of pay

Question 13

What are 3 non-financial methods of motivation?

Answer 13

Praise
Award scheme
Improving working environment

Question 14

What is a adv and dis of praise?

Answer 14

No cost
If there is no financial reward over a long time, workers may feel not truly valued

Question 15

What is an adv and dis of award scheme?

Answer 15

Not all are expensive
Need to be given fairly

Question 16

What is an adv and dis of improving working environment?

Answer 16

Positive attitude to work
Costly

Question 17

What are 4 benefits of motivating workers?

Answer 17

High worker productivity
Reduced levels of worker supervision
Low worker absence
Improved quality of products and services

Question 18

What is on the job training?

Answer 18

A trainee working with a more experienced worker who shows the trainee what to do and then gives them feedback to improve their skills as they do their work

Question 19

What are two advantages of on the job training?

Answer 19

The business can teach the person exactly how they want the job done
It saves on the cost of travel to a course

Question 20

What are two disadvantages of on the job training?

Answer 20

The work done as the learner starts to train may not be of a good enough quality
The trainer may be good at their job but not at training others how to do it

Question 21

What are four off the job trainings?

Answer 21

Lectures
Demonstrations
Team building activities
Role play or simulation

Question 22

What is off the job training?

Answer 22

When the worker is away from their work

Question 23

What are two advantages of off the job training?

Answer 23

Training is often given by experts
A worker can feel valued because the business is paying for the training

Question 24

What are two disadvantages of off the job training?

Answer 24

It can be expensive
The business loses output while the worker is away from work

Question 25

What are three reasons why a business trains its workers?

Answer 25

Gives workers technical skills Inform workers of health and safety procedures Teach workers how to work together as a group

Question 26

What are three advantages to a business of training its workers?

Answer 26

Improves workers productivity and so it reduces the businesses production costs Improves the quality of goods and services Helps the growth and development of the business

Question 27

What is an apprenticeship and a professional development in staff development?

Answer 27

Apprenticeship- A long-term development program for workers to learn job skills while they work. Professional development – involves developing the long-term potential of workers

Question 28

What is a benefit of staff development to employees?

Answer 28

Staff develop skills and gain qualifications

Question 29

What is a benefit of staff development to businesses?

Answer 29

Can motivate workers leading to an improvement in quality

Question 30

What are two things a business shouldn’t do?

Answer 30

Pay workers differently for doing the same work Favour certain types of people when recruiting workers

Question 31

What are two effects of discrimination in a business?

Answer 31

Staff become less motivated Workers decide to leave

Question 32

What is an advantage and disadvantage of tall structures?

Answer 32

Adv- Managers tend to have only a few people that they are responsible for Dis- Subordinates may feel they are too controlled by their line manager which can stifle motivation and creativity

Question 33

What is an advantage and disadvantage of flat structures?

Answer 33

Adv- Workers are likely to talk to a wider range of colleagues, so structure is good for generating ideas Dis- There are not always clear lines of communication

Question 34

Who are the subordinates in organisation charts?

Answer 34

Workers that a line manager is responsible for

Question 35

What is a delegation in organisational charts?

Answer 35

Where a manager gives a subordinate responsibility to make certain decisions

Question 36

What are three verbal/spoken methods of communication?

Answer 36

Phone Meeting Presentation

Question 37

What are five methods of non-verbal/written communication?

Answer 37

Letter Email Text Social media Website