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People Flashcards

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1
Q

What is employee relations

A

Is concerned with how employees work together with there emplyers

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2
Q

What can come from good employee relations

A
  • decrease staff turnover = reduce all associate costs
  • absenteeism decreased
  • employees will be more motivated and committed to work
  • employees more willing to adapts to change at work
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3
Q

What can come from poor employee relations

A
  • workers and mangers not working in harmony
  • conflict in workplace can occur
  • workers may no co- operate
  • industrial action may occur
  • a bad reputation for the organisation might follow
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4
Q

What is a legal company policy and proses

A

Individual organisation most put in place policy’s and process to help with employee relations

Types:
- greivencys
- disapline
- dismissal
- absentism
- redundancy

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5
Q

What is part of contract for an employee

A
  • job description
  • job title
  • start date
  • hours to be worked
  • holidays
  • Pay/ salary
  • methods and time of payment
  • sickness pay/ allowance
  • notice period
  • pension
  • disaplintary procedures
  • union rights
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6
Q

What us a grevence

A

When an employee has a complain to make with there emplyer regarding a work based issue, prossidures may involve HR or a trade union (goes up the hierarchy)

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7
Q

How can grievencys effect a bussness

A

To solve greivences its best to stop them early, to avoid escalations. Managers should be trained and encouraged employees to be open and honest to maintained good employees relations

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8
Q

What is disapline

A

Organisation should have a company policy regaurding employees conduct and set procedures in place to deal with employees who fail to follow them

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9
Q

What can impact a bussness using disaplin

A

Poor disapline impact on all parts of the bussness employers need to be consistent with all staff

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10
Q

What is dismissal

A

When an emplyer eliminates the empyees contract and no longer work for each other
usually a last result- procedures and should not be used before other formal sanctions

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11
Q

How can dismissals impact a bussness

A

Emplyees must be able to give an account of policy’s broken and steps taken before dismissal
Emplyees have the right not to be unfairly dismissed

These can lead to a poor reputation and even finacial loss if not dealt correctly

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12
Q

What is absenteeism

A

When emplyees dont go to work
Companies need to have an absence or attendance policy in place to manage staff absence and feel with any issues that are preventing emplyees for attending work

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13
Q

How can absenteeism affect a bussness

A

High absenteeism can reduce the output of an organisation
High absenteeism is usually a sign of poor employee relations

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14
Q

What is redundancy

A

When an emplyees or a number of emplyees are paid off because there job is no longer required or no longer exist

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15
Q

How can redundancy impact a bussness

A

Emplyees who are NOT made redundant may worry about there own jobs and work can suffer
Emplyees may be required to take on additional work/ tasks when others are made redundant

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16
Q

Whats a trade union?

A

Are organisations that empyees join to enable them to have a collective voice. They pay an annual subscription to have a trade union negotiate of their behalf e.g for better pay

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17
Q

What does ACAS stand for

A

Advisory conciliation and arbitration service

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18
Q

What is ACAS

A

A govemerment funded organisation that was created too help employee relations, to solve disputed before they end up in court

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19
Q

What is work council

A

Are representative form across the organisation witch have access to info and authority to make decisions along side management

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20
Q

What is worker directors

A

Worker representative employees on the management board, they represent the view of the employee who work for the organisation

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21
Q

Whats a consultive committee?

A

A short term group set up to consult on a particular issue or decisions, allowing people to express there views before a final decisions is made

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22
Q

What is workforce planning

A

Is about deciding how many and what types of workers are required
- right cost
- right time
- right place
- right skills
- right people

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23
Q

Why would the workforce change

A

New staff needed: increasing demand, exspanding, new market ect

Staff may be removed or leave : in response to failing sales, competitors taking up positions, needs different sales ect

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24
Q

What are the steps in workforce planning

A
  1. Analysts the potential demand for its good/ service and decisions on the needs and skills required to meat demand
  2. Analysis the profile of its current workforce to determine the need for new staff and skills required in existing staff
  3. They will ‘ close the gap’ by ensuring there workforce meets requirements ; recruitment and selecting new staff, training existing staff, retaining existing staff through motivational methods
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25
Whats the difference between recruitment and selection?
Recruitment is encouraging people to apply for a job vacancy Whereas Selection is choosing the best person for the job
26
Name the stages of recruitment
- identify job vacancy - carry out job analyse - create job description - create personal specifications - advertise job - send out applications forms
27
What internal method of recruitment
When the vacancy is only open to people WITHIN the business for the company. Usually advertsised through emails, staff meeting etc
28
What is external methods of recruitment
When the vacancy is advertised OUTSIDE of the organisation. Usually done through newspaper ads, magazine ads, etc
29
Whats a benefit of internal reqruitment
- vacancy can be filled quickly ( staff already nown saves on induction training) - the Bussness now’s the employee meaning they now they can trust them to do the job - they save money of advertising the job - employees more motivated as they reeled valued and now they have a chance
30
Whats a cost of internal recruitment
- limited options ( may be better options outside the business) - company misses out on the opertuinty to gain new skills and ideas - promoting existing employees may lead to a vacancy in there old - conflict may occur amount employees ( competition for the job)
31
Name a method of external reqreuitment
- agency’s - job centers - Social Media / online job sites / organisation websites - head hunter
32
Whats an agency for recruitment
An organisation specific to the requirements witch will provide the organisation with a short list of potential people, but it is expensive
34
What is social media/ online job sites ect for recruitment
A cheep way to reach a wide number of people via the internet
35
What are head hunters in recruitment
A specialist agency for a particular role, they usually only recruit senior positions and are very expensive
36
Whats a benefit of external recruitment
- new ideas and skills brought in witch can enhance the effectiveness of the business - more options for potential employees - can avoid creating further vacancy’s - conflict between employees may be avoided - can be used to find skill based people
37
Whats a cost of using external recruitment
- candidates will need introduction training as they don’t now how the organisation works - can be exspenisve compared to internal due to the more thorough selection process - may demotivate existing staff as they don’t get the job - risk of selecting the wrong person chosen as they are unknown to the business
38
What are the types of training
- appreniships - guided training schemes - work base qualification - corporate training scheme - continuous professional development
39
Name the methods of training that can be used
- appreniships - guided training schemes - work base qualification - corporate training scheme - continuous professional development
40
What is an apprenticeship
A method of paid on the job training that combines learning practical skills with theoretical knowledge
41
Whats a benefit of an apprenticeship
- professional qualifications can be gained - training is tailored to the firms needs in a job role - less costly as training takes place while carrying out there job
42
What a disadvantage of an apprenticeship
- involves a high degree of supervision form exsperanced staff witch can take up a lot of time - apprenticeships may make mistakes witch impact the bussness reputation - apprenticeship are paid while training - no garentee of job security one apprenticeship is complete
43
What is a graduate training scheme
A program offered by company’s to people who have recently gained a degree from a university
44
Whats a benefit of a graduate training scheme
- gives graduates exsperance of the work place - graduates can learn skills - graduates can exsperance a range of department creating a range of new skills - organisations can choose the employ the graduate at the end of the scheme if they believe them to be suitable
45
Whats a disadvantage of a graduate training scheme
- no garentee for a job after the candidates training scheme has ended - can be time consuming to carry out - graduates may leave once training is finished
46
Whats a corporate training scheme
These are offered by and organisation to employees within the company
47
Whats a benefit of a corporate training scheme
- standard of work can be improved - employees will be more motivated
48
Whats a cost of corporate training scheme
- can be time consuming to carry out - can be costly to the organisations - may subsequently create wage increases
49
What is a work based qualification
They are a formal qualification that can be gained while working
50
Whats a benifit of work based qualifications
- training it tailored to the firms needs - takes place in work place = minimising costs of training - employees can gain a recognised qualification - standard of work can improve - employees have a better chance of promotions/ wage rises once the qualification is gained
51
Whats a cost of word based qualifications
- can take a long time to gain is completing on a work time bias - employees may leave once the qualification is gained - exspensive to pay for employees to carry out training
52
What is continuous professional development (CPD)
Is training that takes place though a career to ensure that employees stay up to date with the knowledge/ skills required to do a job and advance in it
53
Whats a benefit of cpd
- improves the skill of staff witch improves the product and service - motivates staff as they feel better able to do the job - ensures the organisation keeps staff up to date with mandatory training
54
Whats a disadvantage of continuous professional development
- may take people away from there work in order to complete training - can be exspensive to provide training and courses to employees
55
What’s a virtual learning enviroment (VLE)
Is a e- learning education system based online e.g teams
56
What’s a benift of using s virtual learning enviroment
- can be accessed 24/7 - large numbers of people can access it - can be updated easily - saves on printing costs and it more environmentally friendly - interaction between users can take place through discussion forms and live chats
57
Whats a cost of using a virtual learning enviroment (VLD)
- staff needs to be self disaplin to carryout the activity’s - staff may prefer face to face contact rather that virtual learning - can be exspensive to carry out
58
Whats an appraisal
Is a 2 way meeting between an employee and anouther member of staff to discuss the employers performance and set a target
59
Why would a bussness do appraisals
- can improve motivation and retention if carried out correctly - can identify training needs - can identify areas of improvement
60
What is one to one appraisal
A formal review of an employees performance set by there line manger, witch takes place at least once a year
61
What is a 360 degree appraisal
The most thorough appacisal whoever conducts the appraisal interview fellow employees, supervisor and managers to get a full picture on the performance of the employees
62
What is pear to pear appraisal
This is carried out by a colleague at the same level in the organisation as the employee
63
Name an finacial incentive a bussness could use
- time rate - overtime - bonus - commission - profit sharing - peice rate - salary
64
Name a non finacial incentive a bussnes could use
- flexible work practices - promotion - job enrichment - work enviroment - training and staff development - job rotation - fringe benift - worker participation
65
Name what’s in mallows hierarchy of needs
- self actuatall needs - esteem needs - social needs - safety needs - physical needs
66
Name a heizburge hygiene factor
- fair salary - company policy’s - quality of supervision - working conditions - job security - interpersonal relationships - work/ life balance - working equipment
67
Name heizbergs motivator factors
- promotional opertuinty - responsibility - recognition - challenging work - sence of personal achievement - personal growth advancements
68
Name the leadership styles
- autocratic - democratic - Laissez- faire
69
What is an autocratic leadership style
Leaders lead with an ‘iron fist’ and will tell employees what to do. This type of leadership style is necessary when quick decisions are neeeded
70
Whats a pro of autocratic leadership style
- there are clear expectations of what needs to be done - decisions can be made quickly - works well when the manager is the most skilled
71
Whats a con of autocratic leadership style
- there no opertuinty for delegation or empowerment witch may lead to demotivated staff - lack of creative decision making
72
What is democratic leadership style
This type is consultive leaders respect each others opinions when making decisions. The type of leadership style is necessary when staff are motivated and create solutions are required or when big changes are likely to cause resistance
73
Whats a pro of democratic leadership style
- employees are motivated as they have a say in decision making - encourages creativity and solve problems due to whole staff involment
74
Whats a con of democratic leadership style
- mistakes can be made as workers are not skilled or exsperance enough - emplyees may be less productive due to less supervision
75
What is Lassies- faire leadership style
Managers assign tasks but then leave employees to complete it in there own way
76
Whats a pro of lassies- faire leadership style
- employees are empowered and so more motivated - can create a relaxing work enviroment
77
Whats a con of lassies- faire leadership style
- lack of direction can lead to objectives not being met - required highly skilled/ professional workforce who are self motivated
78
What are some factor that can effect the choose of the leadership style
- the task - time available - skills of staff - motivation of staff - team size - corporate culture
79
Whats a job Center for recruitment
Operated by the goverment with lots of different vacancy’s, it will have limited target market and doesn’t have a good image

Bussness Higher (5 decks)

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