People domain

Question 1

What is servant leadership?

Answer 1

A leadership philosophy focusing on serving the needs of the team to achieve goals.

Question 2

Name the characteristics of servant leadership.

Answer 2

Empathy, listening, stewardship, commitment to growth, and building community.

Question 3

What is situational leadership?

Answer 3

Adapting leadership style based on the team’s needs and maturity.

Question 4

What is the difference between directive and collaborative leadership styles?

Answer 4

Directive: Clear instructions, close supervision.
Collaborative: Team input and consensus-building.

Question 5

How can a project manager inspire a team?

Answer 5

By setting a clear vision, recognizing achievements, and leading by example.

Question 6

What is the Tuckman model of team development?

Answer 6

Forming, Storming, Norming, Performing, Adjourning.

Question 7

Why is a team charter important?

Answer 7

It establishes roles, responsibilities, and behavioral norms.

Question 8

What are effective strategies for conflict resolution?

Answer 8

Collaborating, compromising, accommodating, avoiding, forcing.

Question 9

What is a social contract in a team context?

Answer 9

An agreement among team members on expectations and behavior.

Question 10

What is the main goal of team building?

Answer 10

To enhance trust, collaboration, and communication.

Question 11

Name intrinsic motivators for team members.

Answer 11

Autonomy, mastery, purpose, recognition, growth opportunities.

Question 12

What is the difference between intrinsic and extrinsic motivation?

Answer 12

Intrinsic: Driven by internal satisfaction.
Extrinsic: Driven by external rewards like bonuses.

Question 13

How does Maslow’s hierarchy of needs apply to motivation?

Answer 13

Teams need their physiological, safety, social, esteem, and self-actualization needs met.

Question 14

Why is recognition important?

Answer 14

It boosts morale, motivation, and retention.

Question 15

What are some effective ways to recognize team contributions?

Answer 15

Public acknowledgment, rewards, and private appreciation.

Question 16

What are the key elements of effective communication?

Answer 16

Clarity, consistency, active listening, and timely delivery.

Question 17

What is the importance of emotional intelligence in communication?

Answer 17

It helps manage relationships, empathize, and resolve conflicts effectively.

Question 18

What are active listening techniques?

Answer 18

Paraphrasing, summarizing, and asking clarifying questions.

Question 19

Why is feedback important in team management?

Answer 19

It helps identify areas for improvement and reinforce positive behavior.

Question 20

What is the SBI feedback model?

Answer 20

Situation, Behavior, Impact: A structured way to provide feedback.

Question 21

What are common sources of team conflict?

Answer 21

Differing goals, resource constraints, personality clashes, miscommunication.

Question 22

How can a project manager prevent conflict?

Answer 22

Set clear roles, promote open communication, and establish ground rules.

Question 23

What is the difference between functional and dysfunctional conflict?

Answer 23

Functional: Promotes growth and creativity.
Dysfunctional: Hinders progress and creates negativity.

Question 24

What is the collaborating conflict resolution style?

Answer 24

A win-win approach where all parties work together to find a mutually beneficial solution.

Question 25

When is avoiding a valid conflict resolution strategy?

Answer 25

For trivial issues or when emotions are too high to address the conflict effectively.

Question 26

How do you identify stakeholders in a project?

Answer 26

Through stakeholder analysis, brainstorming, and stakeholder registers.

Question 27

What is a stakeholder power/interest grid?

Answer 27

A tool to categorize stakeholders based on their influence and interest in the project.

Question 28

Why is stakeholder engagement important?

Answer 28

It ensures alignment, builds trust, and minimizes resistance.

Question 29

What are effective methods of engaging stakeholders?

Answer 29

Regular updates, involvement in decision-making, and addressing concerns promptly.

Question 30

What is the role of a project manager in stakeholder management?

Answer 30

To align stakeholder needs with project objectives and facilitate collaboration.

Question 31

What are key performance indicators (KPIs)?

Answer 31

Measurable values that assess team and individual performance.

Question 32

How do you conduct a performance review?

Answer 32

Compare actual results to KPIs, discuss achievements and areas for improvement.

Question 33

What are Individual Development Plans (IDPs)?

Answer 33

Customized plans to help team members achieve professional growth.

Question 34

What is the GROW feedback model?

Answer 34

Goal, Reality, Options, Way forward: A structured approach to feedback.

Question 35

Why is continuous improvement important?

Answer 35

It drives efficiency, innovation, and long-term success.

Question 36

What is an agile mindset?

Answer 36

A focus on collaboration, adaptability, and delivering value incrementally.

Question 37

What are agile ceremonies that support team performance?

Answer 37

Daily stand-ups, retrospectives, sprint planning, and reviews.

Question 38

How does servant leadership align with agile practices?

Answer 38

By empowering the team and removing obstacles to deliver value.

Question 39

What is the purpose of a retrospective?

Answer 39

To reflect on what went well, what didn’t, and how to improve.

Question 40

How do you foster collaboration in an agile environment?

Answer 40

Use cross-functional teams, encourage open communication, and promote shared accountability.

Question 41

What is situational awareness in project management?

Answer 41

Understanding the project's context, challenges, and team dynamics to make informed decisions.

Question 42

Why is flexibility important in team leadership?

Answer 42

It allows the team to respond effectively to changes and challenges.

Question 43

What is the role of a project manager during unexpected team challenges?

Answer 43

To stay calm, reallocate resources, and provide support to minimize impact.

Question 44

How do you handle resistance to change within a team?

Answer 44

Address concerns, communicate benefits, and involve team members in the change process.

Question 45

What is the importance of resilience in project management?

Answer 45

It helps maintain focus and productivity during setbacks or high-pressure situations.

Question 46

What is the PMI Code of Ethics and Professional Conduct?

Answer 46

A guide emphasizing responsibility, respect, fairness, and honesty.

Question 47

How does ethics impact team leadership?

Answer 47

Ethical behavior builds trust, ensures fairness, and fosters a positive team culture.

Question 48

What are examples of unethical behavior in project management?

Answer 48

Misreporting progress, favoritism, withholding information.

Question 49

Why is cultural awareness important in global teams?

Answer 49

It helps navigate differences and promotes effective collaboration.

Question 50

How do you ensure fairness in team management?

Answer 50

Treat all team members equitably, evaluate performance objectively, and address concerns promptly.