Performance Flashcards
1
Q
Campbell’s model of performance
A
- motivation
- declarative knowledge
- procedural knowledge
2
Q
types of performance
A
- typical vs maximum performance
- > task performance vs organisational citizenship behaviour
- adaptive performance
- expert performance
- counterproductive behavior
3
Q
measures of performance
A
- hands-on
- objective measures
- judgmental measures
- personnel measures
4
Q
justice of performance evaluation
A
- procedural justice
- distributive justice
- interpersonal justice
5
Q
rating sources for performance measurement
A
- peers / supervisors / subordinates
- self-rating
- customer rating
- > all together = 360° rating
6
Q
rating distortions
A
- demographic bias
- halo effect
- central tendency
- leniency / severity bias
- cognitive biases (e. g. forgetting)
7
Q
KSAO
A
Knowledge
Still
Ability
Other
(what does it do?)
8
Q
destructive feedback
A
- sarcastic
- generalizing
- personal
9
Q
feedback on performance
A
- informed
- shared goals and values
- non-judgemental
- criticism-praise sandwich
- stretched over multiple occasions
10
Q
predictors of performance
A
- (best) IQ
- work sample test
- integrity test
- conscientiousness test
11
Q
staffing decisions in relation to others
A
- cross-validation
- subgroup norming
- score banding
- placement (instead of selection)
12
Q
staffing decisions in relation to value
A
- utility analysis
- clinical decision making
13
Q
other methods of staffing decisions
A
- compensatory approach
- hurdle system
- statistical decision making
(cut-off scores)
14
Q
statistical decision makign
A
- strict cut-off scores
15
Q
cross-validation
A
- e. g. test scores is compared to later actual performance
