Performance Indicators Development Flashcards
(25 cards)
What is a Performance Indicator?
Measures used by a sector or organization to define success and track progress in meeting strategic goals.
Why are Performance Indicators Important?
They establish baseline information, set performance standards, facilitate measuring improvements, enable benchmarking, promote accountability, and support users in choosing providers.
What are the Types of Performance Indicators?
- Input Indicators
- Process Indicators
- Output Indicators
- Outcome Indicators
- Efficiency Indicators
What do Input Indicators measure?
Resources contributing to healthcare needs, such as access to equipment and staffing ratios.
What do Process Indicators evaluate?
Service provision methods, including diagnosis error rates and waiting times.
What do Output Indicators measure?
Quantity of goods/services produced, such as the number of children immunized.
What do Outcome Indicators measure?
Broader results from goods/services at population, agency, or program/activity levels.
What do Efficiency Indicators describe?
Resource output effectiveness, such as the number of clients receiving counseling per day.
What are the strengths of Input Indicators?
- Inform program size/scope
- Track fund usage
- Inexpensive
- Data availability
What are the weaknesses of Input Indicators?
- Not actionable
- No insight on effectiveness or long-term impact
What are the strengths of Process Indicators?
- Evidence-based
- Reflect patient care
- Easy to interpret
- Actionable
What are the weaknesses of Process Indicators?
- No insight on long-term impact
- Often too specific
What are the strengths of Output Indicators?
- Show program production
- Useful for single service programs
What are the weaknesses of Output Indicators?
- No insight on effectiveness or long-term impact
What are the strengths of Outcome Indicators?
- High face validity
- Reflect inputs and processes
- Valuable for high-level analysis
What are the weaknesses of Outcome Indicators?
- Hard to attribute results
- Require long time horizons
- Measurement challenges
What are the strengths of Efficiency Indicators?
- Facilitate comparison and benchmarking
What are the weaknesses of Efficiency Indicators?
- No quality information
- Difficult to understand without context
How is a Performance Gap defined?
The difference between actual performance and optimal performance target.
What is the formula for calculating the Performance Gap?
Performance Gap = Performance Target - Actual Performance.
What are the steps in developing Performance Indicators?
- Define audience and goal
- Consult with stakeholders
- Choose area to measure
- Achieve a balanced set of measures
- Define criteria for selection
- Develop operational definitions
- Set performance targets
- Data collection and analysis
What are the characteristics of good Performance Targets?
- Specific
- Measurable
- Achievable
- Relevant
- Time-bound
What tools/frameworks are used to identify indicators?
- Logic Model
- Logical Framework
What is the importance of Operational Definitions?
Provides clear, quantifiable descriptions of what to measure and ensures consistency in data collection.
