PH INTERVIEW Flashcards
(24 cards)
Tell me about yourself.
I just came back from Germany in November to spend the Holidays with my family. I went to Germany in 2021 to study Baking, and was fortunate enough to worked in one of the known and oldest bakeries in Germany as a professional Baker. But before moving to Germany, I had solid work experience in the Philippines in a corporate setup. The last company that I have been with was with one of the Big 4 accounting firms Ernst & Young or globally known as EY. I was part of the Centre of Document Excellence team under EY Global Delivery Services for 4 years.
I worked as a Document Specialist and my key responsibility was to make sure that all Business Presentations, Reports, Financial documents strictly adhere to the quality and standards established by EY.
Supporting the Engagement Team by creating Report templates
At EY, I handled day to day requests within the organization (from Executive Assistants to Stakeholders). It includes a lot of collaboration to make sure that all instructions were covered.
I start the day by checking the queue in our Portal where we receive many requests. Prioritizing the urgent to non-urgent ones by assessing and understanding the urgency and impact of the request.
Communicate if there are things that are not clear because its better to be certain than to assume.
Before EY, I also worked as a quality specialist for Integreon for three years. Integreon is one of the leading desktop publishing companies in the Philippines.
My job as a Quality Specialist was to conduct a page-by-page quality check of the business presentations/documents created by Graphic Associates to ensure they were error-free and that they all met our client’s instructions. Communicate with customers if there is any clarification regarding their request. Sends high-quality feedback to graphics associates and conduct refresher training for the new employees.
My experience that I gained throughout my career has honed my attention to detail and process improvement skills.
I also worked as a Data Analyst for companies like Accenture and Manulife.”
Why do you want to work here?
I am inspired and impressed by Dexcom’ mission and commitment to provide innovating glucose monitoring solutions, as I deeply value technology that has a direct, positive impact on health
The opportunity to contribute to your innovative products as Quality Assurance aligns with my passion for quality and efficiency in service management
I also want to be part of a company that promotes a diverse workforce which embraces all social identities and is free of any discrimination
What do you know about our company?
Founded in 1999, Dexcom is a medical device company specializing in continuous glucose monitoring (CGM) systems for people with diabetes. Its CGM devices provide real-time glucose readings via a small wearable sensor, helping users manage blood sugar levels effectively without frequent fingersticks. Dexcom is known for innovative products like the G6 and G7, which offer convenience, accuracy, and compatibility with smartphones and smartwatches.
What are your strengths and weaknesses?
My strength is my attention to detail and being highly adaptable to any situation
My meticulous attention to detail ensures high-quality outputs in every tasks that I do
My weaknesses, as a former Quality Specialist, I have a tendency to be extremely detail-oriented at times, which resulted in me to accomplish a task longer than I expected but I manage this by setting clear priorities
Where do you see yourself in five years?
In five years, I see myself growing within Dexcom, potentially leading a team of Quality Specialist, and contributing to more efficient and innovative products of Dexcom.
Can you describe a challenging situation and how you handled it?
There was a time I had several projects with deadlines in one week.
I was able to finish all of my work on time by prioritizing things, divided them up and gave each activity my whole attention at once.
Effective time management and organization are essential for successful multi-tasking
Tell me about a time when you worked as part of a team.
At EY, I collaborated with a team of consultants to create business presentations. I ensured all materials met branding standards and were delivered on time, which helped the team present a cohesive and professional image to clients.
What relevant experience do you have for this position?
I have experience in document management and quality assurance, ensuring high standards and efficiency in all projects. My experience and attention to detail will help me quickly adapt to new systems.
Give an example of a goal you set and how you achieved it.
At Integreon, I set a goal to reduce document processing errors by at least 20%. What I did was I implemented a revised quality checklist and provided refresher course to my colleagues, which resulted in a 25% reduction in errors within three months
Tell me about a time you failed and what you learned from it
I once missed a critical detail in a client report, which led to an error. I learned the importance of double-checking my work and implemented a peer-review system to catch errors before finalizing documents.
How do you handle tight deadlines or high-pressure situations?
remain calm and focused, prioritize tasks based on urgency and impact, and maintain clear communication with my team and stakeholders to ensure deadlines are met without compromising quality
What tools and technologies are you proficient in?
I am proficient in Microsoft Office Suite for document creation, and various quality management tools. I am confident that my skills will transfer well to new systems
What would you do if you disagreed with a team member on a project?
I would discuss our perspectives openly, focusing on data and the project’s goals to find common ground or a better solution that aligns with our objectives.
How would you handle a difficult client or customer?
I would listen to their concerns, empathize with their situation, and work with them to find a satisfactory resolution, ensuring they feel heard and valued.
What steps would you take if you were given a task with unclear instructions?
I would seek clarification from the task assigner, break down the task into smaller components, and confirm my understanding before proceeding to ensure alignment with expectations.
If you were asked to complete a task you’ve never done before, how would you go about it?
I would research the task, consult with colleagues or experts, and apply my analytical skills to address it effectively.
What type of work environment do you thrive in?
I thrive in a collaborative and innovative environment where teamwork and continuous improvement are encouraged.
How do you handle feedback and criticism?
I see feedback as an opportunity to improve. I listen carefully, seek specific examples, and implement changes to enhance my performance
What motivates you to do your best work?
I am motivated by the opportunity to solve complex problems and contribute to projects that have a meaningful impact on the company
Describe a time when you contributed to a company or team culture.
I initiated a weekly knowledge-sharing session in my previous team, which improved collaboration and helped us stay updated on best practices
How do you balance work and personal life?
I manage my time effectively at work to ensure I can maintain a healthy work-life balance, allowing me to recharge and stay productive.
Questions for the Interviewer
Can you tell me more about the team that I will be a part of in this role?
How would you describe the company culture here at Dexcom?
Is there a clear path for career progression in this role?
Tell me about yourself that is not on your resume
Something not on my resume is my commitment to making quality time for my wife and kids despite of time zone differences.
Balancing my work and family has honed my time management and organizational skills ensuring that i meet all my responsibilities.
What do you know about the role?
