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Flashcards in phoning the help desk Deck (7)
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1

companies contract ------------ instead of employing people to answer calls

call centers

2

--------are one of the fastes t growing activities in the global economy

call centers

3

Leading call centers are in --------

in India

4

Kalldesk

a call center in vhandigarh, N INdia

5

Attraction of an LDC for call centers

low wages

6

Why is India a popular place for call ceneters?

english is understood and spoken among educated people like college students

7

what is "accent neutralization"

indians are taught to alter their accents to sound like a North american and they adopt north american names to answer a call and pretend they are in america.