PK0 Flashcards by Michael Waller

A PM is responsible for implementing a new customer relationship management system and has learned that the sales organization is
reluctant to utilize the new system. The organization’s reluctance could jeopardize the success of the project. Which of the following steps
should be taken to understand the adoption issues and gain organizational acceptance of the initiative? (Choose two.)

A. Train users on the proper use of the system.
B. Escalate the issue to the CCB.
C. Hold sessions to understand user challenges.
D. Track system usage and report user activity.
E. Log the issue in the project risk register.
F. Create a memorandum of acceptable use.

C. Hold sessions to understand user challenges.
E. Log the issue in the project risk register.

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Following a successful release, a project manager sent a survey to all stakeholders to gain an understanding of opportunity areas for the
team. Which of the following can use the survey results as an input?
A. Daily stand-up
B. Project momentum
C. Performance feedback
D. Meeting minutes

C. Performance feedback

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Which of the following is an activity that should be used in the closing phase of a project to support the project triple constraint?
A. Evaluating the project
B. Releasing the resources
C. Closing the contracts
D. Reconciling the budget

D. Reconciling the budget

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During a quality analysis review, the causes of several issues have been highlighted. Which of the following should the project manager use to
identify the MOST important causes?
A. Ishikawa diagram
B. Scatter diagram
C. Pareto chart
D. Decision tree

C. Pareto chart

Pareto Diagram is used to “‘RANK THE IMPORTANCE’ of a problem based on it frequency of occurrence over time

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Which of the following BEST describes how an organization should coordinate management of multiple related projects?
A. Apply the SDLC process.
B. Establish a program.
C. Consult the CCB.
D. Use different frameworks.

B. Establish a program

a program is a collection of multiple related projects.

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A project team gathers weekly to review its progress. Which of the following is the project manager MOST likely to have prepared to ensure
team members who are absent remain informed about assignments?
A. Status report
B. Project plan
C. Change log
D. Meeting minutes

D. Meeting minutes

Meeting minutes are the notes of the meeting which someone who was not there would be able to read later.

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A project manager prefers to have immediate contact with team members because it allows for faster response times and more interactive
discussions. Which of the following communication methods should the project manager use?
A. Synchronous
B. Informal
C. Asynchronous
D. Formal

A. Synchronous

Synchronous is instant communication between 2 people, think IMs & phone calls

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As part of the planning phase, a PM has defined tasks, durations, resources, and costs. Which of the following is the NEXT step in the process?
A. Update the work breakdown structure.
B. Review the backlog.
C. Seek baseline approval.
D. Establish the resource pool

C. Seek baseline approval.

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A project manager realizes that a project will not be completed on time due to resource constraints. Which of the following actions should the
project manager take NEXT?
A. Trigger the contingency plan and communicate with the stakeholders.
B. Work with the functional managers to create a work-around.
C. Submit a change request to the change control board.
D. Transfer the risk by hiring a new vendor who was successful on a previous project.
E. Set up an escalation meeting with the sponsor.

C. Submit a change request to the change control board

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By developing a project schedule, a PM has already validated the constraints, outlined the duration of the tasks and the phases, and
confirmed the proper sequence and flow of the project. Which of the following activities still needs to be performed to complete the schedule?
A. Allocate resources.
B. Determine the project budget.
C. Develop a communication plan.
D. Establish baselines.

D. Establish baseline

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A PM has identified all the resources involved in a project. The next step is to identify which resources are responsible for which tasks. Which
of the following should be used to document this information?
A. RFI
B. RACI
C. WBS
D. SOW

B. RACI

Responsible, Accountable, Consulted, Informed.

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During a staff meeting, a project manager voices a concern about the client billing rate for a particular engineer. Which of the following
documents would the project manager need in order to find this information?
A. SLA
B. TOR
C. SOW
D. NDA

C. SOW

SLA (Service Level Agreement): Focuses on service level expectations and commitments, not specific costs or billing rates.
TOR (Terms of Reference): Usually outlines project scope and deliverables, not specific details like billing rates.
NDA (Non-Disclosure Agreement): Doesn’t contain financial information like billing rates.
SOW (Statement of Work): Typically details tasks, deliverables, resources, and compensation/billing rates associated with each resource. This
makes it the most relevant document for finding the engineer’s specific billing rate.

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Which of the following should occur when implementing an IT infrastructure change that takes risks into consideration?
A. Approving the change request
B. Developing a rollback plan
C. Gathering necessary resources
D. Defining requirements

B. Developing a rollback plan

A risk of an infrastructure change is things breaking, so you should be able to revert those changes if anything goes wrong.

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During the stabilization phase for recently deployed software, an end user reports a bug that is compromising data integrity. Which of the
following tools will the project manager MOST likely use?
A. Issue log
B. Defect log
C. Change log
D. Task board

B. Defect log

A defect log is used in software development when defects (or bugs) are found during testing and after release.

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A project manager is in the closing phase of an IT asset refresh project that involves the disposal of several computers. The project sponsor
notified the project manager that the company recently received a penalty as a result of disposing of some computers improperly. Which of
the following should have been considered during initial planning to prevent this situation?
A. ESG
B. PHI
C. PII
D. ROIL

A. ESG

ESG. Generally improper disposal is in regard to Environmental concerns - say, they’re throwing away the laptop batteries in the trash or something.

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A project manager has been very diligent in maintaining the version control for the documentation of requirements. Which of the following
tools is the project manager using?
A. Multiauthoring software
B. Word processor
C. Real-time polling
D. Conferencing platforms

A. Multiauthoring software

Version control tools are traceability tools for source code. They automatically track what changed, when, and by whom. Multi-authoring tools
allow hundreds or thousands of people to contribute their knowledge and track those changes, allowing you to revert to an older version if
necessary

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The project team determines that software installation can only begin after the desktops have been installed and can be powered on. Which
of the following dependencies does this represent?
A. External
B. Internal
C. Mandatory
D. Discretionary

C. Mandatory

internal doesn’t have to be mandatory, but in this case, it has to be mandatory.

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A hurricane delays the shipment of critical equipment for a project. Which of the following is BEST to use to document the effects of this
delay?
A. Issue log
B. Gantt chart
C. Milestone chart
D. Change control log

A. Issue log

It is the realization of a risk (inclement weather) which created an issue (schedule delay). Change control log would only be necessary
if you begin to implement a change to the schedule.

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Due to budgetary and time constraints, a PM scheduled a meeting with all stakeholders during the planning phase to review the requirements
and come to an agreement on the minimum viable product that would be acceptable. Which of the following would be used to document this
input?
A. Project change management plan
B. Project management plan
C. Project transition plan
D. Project communication plan

B. Project management plan

It is the planning phase. You would be updating the Project Management Plan. There is no transition plan since you are not hopping onto this
project midway. Communication plan is not applicable because you are not talking about communication. Change management is not applicable
because you are not talking about the processes to make changes.

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A project team was instructed to refurbish old desktops. The following provides the details of the issues observed:

Which of the following issues should be addressed FIRST?
A. Replace missing peripherals because this process can be easy and less costly.
B. An old operating system issue has the most amount of occurrences.
C. Damage to the monitor has the highest percentage.
D. Address each issue as discovered to avoid rework.

B. An old operating system issue has the most amount of occurrences.

This is a Pareto Chart - If you address the tallest column (always on the left of the chart) you will make the most improvement with the least
amount of effort.

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A project manager was not part of a contract negotiation. The project manager is concerned that stakeholders will expect the project to
achieve deliverables requested in the RFP. Which of the following documents should the project manager produce FIRST to start
communication about the boundaries of the project?
A. Milestone chart
B. Work breakdown structure
C. Project charter
D. Detailed scope statement

C. Project charter

The project charter should be produced first. The project charter is a high-level document that describes the project, its goals, and its
stakeholders. It is used to get the project started and to obtain approval from senior management. The detailed scope statement is a more
detailed document that describes the project’s deliverables, scope, and schedule. It is used to communicate the project to stakeholders and to
ensure that everyone is on the same page.

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In a functional organization, a project has been completed successfully. Which of the following actions would the project manager MOST likely perform?
A. Assemble a new project with existing resources.
B. Obtain the final report from release management.
C. Notify the functional manager that resources are released.
D. Allocate resources in a different project.

C. Notify the functional manager that resources are released.

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A third party needs to perform a short-term task for which the duration cannot be accurately estimated and the cost cannot be calculated in
advance. Which of the following should the project manager put in place before work begins?
A. Time and materials contract
B. Master service agreement
C. Fixed-price contract
D. Statement of work
E. Cost-plus agreement

A. Time and materials contract

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Which of the following would be MOST beneficial to do before a call to ensure all meeting items are addressed and the correct participants
attend?
A. Assign action items to attendees.
B. Distribute an agenda.
C. Email the minutes from the previous meeting.
D. Schedule a convenient time.

B. Distribute an agenda.

the project manager should distribute an agenda before a call to ensure all meeting items are addressed and the correct participants attend

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While developing a project charter, a PM discovers that some of the legal requirements have not been addressed during the project concept preparation, which could result in significant financial penalties against the organization. The PM knows that implementation of appropriate changes is costly and will exceed the budget and scope of the project. Which of the following should the PM do FIRST? A. Escalate the finding to the change control board. B. Add a risk to the risk register for validation. C. Consult the RACI matrix to identify ownership of the risk. D. Have a meeting with the project sponsor and main stakeholders.

D. Have a meeting with the project sponsor and main stakeholders. This is a serious issue that needs to be addressed immediately from the simple fact that it will blow the budget / scope of the project. It wouldn't be on the RACI matrix, or the risk register because it was prior unknown. It wouldn't be sent to the CCB because the changes are extreme enough to warrant direct project sponsor involvement.

A company that is implementing an updated version of its main product hired a new project manager to lead the project. Prior to the start of the project, the sponsor asked the project manager to prepare a report on the defects found in the previous project to avoid a decrease in production. The report shows that the two main defects are related to cosmetic and physical damage to the product. Which of the following charts would BEST prioritize which defects to address? A. Pareto B. Run C. Control D. Histogram

A. Pareto Pareto shows the occurrence of issues and the percentage of overall problems they create. You could create a Pareto chart to see which problems are causing the most issues, and work on resolving those problems first to reduce issues drastically.

Which of the following is a quality assurance tool? A. Defining project goals B. Identifying the root cause analysis C. Assessing employee efficiency D. Assessing skill gaps

B. Identify the root cause analysis Root cause analysis is a recognized quality assurance tool referenced in both PMBOK and CompTIA Project+ materials

Which of the following activities would a project manager perform during the closing phase? (Choose three.) A. Lessons learned B. Risk analysis C. Removing resources D. Acquiring resources E. Statement of work sign-off F. Stakeholder analysis G. Removing access

A. Lessons Learned C. Removing resources G. Removing Access

A project manager sent equipment to a global project team for testing purposes. Only 70% of the project team received the equipment for testing. Which of the following considerations is impacting the rest of the team? A. Quality assurance B. Organizational branding restrictions C. State privacy acts D. Country legal regulations

D. Country legal regulations

A project manager has been assigned to a new project. During the planning phase, the project manager needs to get an understanding of the purpose of the project. Which of the following should the project manager do? A. Collate the lessons learned. B. Perform a gap analysis. C. Review existing artifacts. D. Conduct a retrospective.

C. Review existing artifacts

Someone claiming to be from a tax agency sent an email to a team member asking for access to the project repository. Which of the following BEST describes this scenario? A. Social engineering B. Phishing C. Spoofing D. Hacking

B. Phishing

A stakeholder works in a remote location and has not been replying to emails. The Internet service in that location is intermittent, and the stakeholder prefers to be contacted by telephone. Which of the following artifacts should the project manager have prepared to avoid this situation? A. Responsibility assignment matrix B. Acceptable communication channels C. Risk registry D. Staff directory

B. Acceptable communication channels

{PICTURE} A project team evaluated the performance of a new reporting system and the quantity of queries to be processed during predetermined time stamps. Which of the following is the current status of the process? A. Based on the rule of seven, the process is under control. B. The amount of data is insufficient to determine if quality is low. C. The process is out of control and should be revised. D. The goal should be adjusted since most of the data points are close to the lower limit

C. The process is out of control and should be revised.

After a release, the project sponsor received an escalation from an executive about the extension of the downtime after the scheduled window. Which of the following should be added to the issue log? A. Continuous integration B. Rollback plan C. Customer notification D. Automated testing

C. Customer notification Customer notification should be added to the issue log after receiving an escalation from an executive about the extension of the downtime after the scheduled window.

Due to multiple changes, the sign-off for the project scope baseline is delayed. The project sponsor has restricted the budget for this project. Which of the following should the project manager MOST likely do to move forward? A. Communicate with the affected stakeholders. B. Initiate a formal change request to modify the cost. C. Adjust the scope to stay within the cost. D. Set a new cost using a lightweight estimation method.

A. Communicate with the affected stakeholders The project manager should communicate with the affected stakeholders first after realizing that the sign-off for the project scope baseline is delayed due to multiple changes and that the budget for this project is restricted by the project sponsor.

As a result of an approved change, the project manager updates the project plan with the newest project end date. Which of the following change control processes should the project manager complete NEXT? A. Document the request in the change control log. B. Communicate the change deployment. C. Conduct an impact assessment. D. Implement the change.

D. Implement the change

(SELECT PICTURE CHART) An IT intern was assigned to set up workstations as part of a project. The IT intern was very careful to do the task well and initially referred to notes while performing the task. By the end of the week rotation, the IT intern no longer needed the notes and completed more set-ups in less time. Which of the following MOST likely represents the observed relationship in this scenario?

A. Upward trend chart

An opportunity emerged in the middle of a project life cycle. Which of the following in the BEST action for the project manager to take A. Exploit the risk. B. Accept the risk. C. Avoid the risk D. Transfer the risk

A. Exploit the risk

The high-level technical requirements for a new application state that the application should be suitable to support enterprise-level client-server solutions. Which of the following meets these requirements? A. Data warehouse B. SQL database C. Multitier architecture D. content management system

C. Multitier architecture It is designed for scalability and can handle the complexities generally associated with enterprise-level systems.

A project manager was just assigned to a new project. Which of the following activities should the project manager undertake after accepting the project (Choose Two.) A. Review the detailed plan. B. Develop a preliminary scope. C. Develop a transition plan. D. Develop a project management plan. E. Review the resource pool. F. Review the project objectives.

D. Develop a project management plan. F. Review the project objectives.

A program manager is reviewing the project portfolio and prioritizing each project based on the company's strategic plan. Which of the following should be considered in this evaluation? (Choose two.) A. Company vision B. Global environment C. Brand value D. Mission Statement E. Portfolio budget F. Local legislation

A. Company vision D. Mission statement

Halfway through a project, the sponsor states that the project is taking too long to complete. Which of the following should the project manager consult? A. Gantt chart B. Maintenance window schedule C. Functional requirements D. Test results

A. Gantt chart

A visual that displays team progress was created for stand-up meetings. Which of the following BEST describes what is being represented on the visual? A. Decision board B. Whiteboard C. Task board D. Dashboard

C. Task board

A project manager is assigned to a multinational project with team members from different continents. Which of the following is the MOST important aspect for the project manager to consider? A. Resource allocation B. Communication security C. Technological factors D. Cultural differences

D. Cultural differences

(PICTURE) During a brainstorming session, a project team is elaborating on what caused the unexpected crash of the website that the team was developing. Given the following: Which of the following was the initial cause of the issue? A. Inadequate memory B. Incorrect configuration C. Lack of infrastructure D. Inadequate instructions

B. Incorrect configuration

Which of the following describes three-tier architecture? A. Conceptual, design, and implementation stages B. Presentation, application, and data processing C. Network, software, and security D. Development, testing, and production environment

B. Presentation, application, and data processing

After determining the appropriate maintenance window, which of the following should occur NEXT in the operational infrastructure change process? A. Implement the change. B. Approve the test plan. C. Notify customers. D. Develop a rollback plan.

D. Develop a rollback plan.

Which of the following offers administrators more direct control over operating systems? A. Infrastructure as a service B. Software as a service C. Functions as a service D. Platform as a service

A. Infrastructure as a service

Which of the following items must be protected as PII? (Choose two.) A. Job title B. Home address C. Work phone number D. Time zone E. Date of birth F. Blood type

B. Home address E. Date of birth

A critical business initiative introduced new processes and technology to the organization. Which of the following approaches should be used to ensure the deliverables are increasingly adopted and leveraged by the organization over time? A. Creation of a social news forum B. Management directives to use the new system C. New user kickoff meeting D. Monthly feedback and training sessions

D. Monthly feedback and training sessions

(PICTURE) A project sponsor asked the PM to provide a summary of the current financial status. The PM uses the following burn up chart for the analysis: Based on the chart, which of the following is the current status of the project? A. Behind schedule and over budget B. Behind schedule and under budget C. Ahead of schedule and over budget D. Ahead of schedule and under budget

A. Behind schedule and over budget

Which of the following criteria would favor using the agile methodology to manage an upcoming project? A. Strong projectized organization B. Medium risk C. Lack of resources D. Multiple undefined tasks

B. Medium risk

A client provides a project plan to the assigned project manager and suggests that the project manager and team just need to execute the plan. Upon further investigation, the document contains: Purpose - Scope of work - Location of work - Period of performance - Deliverables schedule - Applicable standards - Acceptance criteria - Special requirements - Payment schedule - Which of the following documents did the client provide to the project manager? A. RFP B. WBS C. SLA D. SOW

D. SOW

While managing a project, a PM is assigned to work on a second project. The second project becomes more complex and monopolizes the PM’s time. The PM learns that a similarly time-consuming project was executed previously in the organization. Which of the following actions should the PM take? A. Perform a root cause analysis. B. Organize a stakeholder meeting. C. Escalate the issue to the CCB. D. Contact the PMO for assistance.

D. Contact the PMO for assistance. While identifying the cause of the time-consuming nature of the project may be useful, it does not immediately address the PM’s workload issue or provide solutions.

A financial manager reports that several employees’ allocations from the past month appear to be 200% even though they are only assigned to a particular project. Which of the following could MOST likely be the cause of this issue? A. A project manager assigned the wrong resources. B. A project manager did not release the resources. C. A project manager did not remove the system access. D. A project manager did not provide the project sign-off.

B. A project manager did not release the resources

Which of the following requires the MOST availability from the business team? A. SDLC B. Scrum C. PRINCE2 D. Waterfall

B. Scrum

Which of the following software programs would be BEST to use to store information related to business transactions? A. Record management system B. Customer relationship management C. Enterprise resource planning D. Content management system

C. Enterprise resource planning

During a status meeting, the development team reviews work and finds an unforeseen dependency on one of the critical project activities. As a result, the project will most likely be delayed. Which of the following actions should the project manager MOST likely perform? A. Work with the project scheduler to update the project timeline. B. Communicate to the stakeholders about the updated timeline. C. Ask the development team to fast-track upcoming activities. D. Add two resources so the critical activities will finish on time.

A. Work with the project scheduler to update the project timeline

Which of the following would be the NEXT document a project manager should update once the need to procure goods and/or services is identified? A. Memorandum of understanding B. Request for information C. Statement of work D. Non-disclosure agreement

C. Statement of work

A PM received feedback from the project sponsor that the resources involved in the project are unsure of their daily activities. Which of the following is the MOST effective step for the PM to take to ensure clarity within the team? A. Create a list of tasks and share it with the team. B. Resend the scope of work to the team. C. Review the Gantt chart weekly with the team. D. Have the project sponsor meet with the team.

A. Create a list of tasks and share it with the team.

A project manager has been informed that the delivery of required IT equipment will be delayed. Which of the following is the FIRST step the project manager should take? A. Make an impact assessment. B. Prepare a new purchase order. C. Select a new vendor. D. Create a risk register.

A. Make an impact assessment.

Which of the following BEST identifies the intent and purpose of a project closeout report? A. To provide documentation of lessons learned B. To document variances from the initial project baseline C. To validate that a project has been successfully completed D. To release resources and terminate all access rights

C. To validate that a project has been successfully completed

A PM is working with stakeholders in the discovery phase and comparing the cost of the project to the cost savings the project will produce when it is complete. The output of this exercise will produce the: A. ROI. B. SOW. C. RFI. D. RFP.

A. ROI

A project team has just experienced an unexpected event and implemented a work-around. Which of the following documents should be used to record the event? (Choose two.) A. Risk report B. Defect log D. Issue log C. Backlog E. Change log F. Progress report

D. Issue log E. Change log

A project implementation partner and the project manager disagree about completed requirements. The project manager shows the project requirements as 70% complete. The implementation partner validates that all requirements were completed. Which of the following would clarify what the project implementation partner was contractually expected to complete? A. SOW B. RFI C. RFQ D. WBS

A. SOW

PBQ

Which of the following BEST illustrates how team members with different roles should interact on the team? A. SOW B. WBS C. RACI D. PERT

C. RACI

A key stakeholder recommends to a senior developer that a new feature be added. The new feature is not part of the current requirement documentation. Which of the following is MOST likely happening? A. Scope creep B. Collecting requirements C. Decision-making D. Project change

A. Scope creep

During the project initiation phase, a project team has been identified. Which of the following is the NEXT step for the project manager? A. Determine budget constraints. B. Validate the business case. C. Update the project charter. D. Create a project schedule.

C. Update the project charter. Allocating resources happens AFTER the business case has been created. We update the Project Charter with the team member's information.

For an upcoming project kickoff, a PM is looking for a way to illustrate roles for major project activities. Which of the following would be the MOST useful option? A. Resource plan B. Organizational chart C. Project charter D. RACI chart

D. RACI chart

Defects associated with project deliverables have been reported. The project team needs to find the cause of the defects. Which of the following tools should the project team use to find the cause? A. Kanban board B. Pareto chart C. Ishikawa diagram D. Decision tree

C. Ishikawa diagram A fishbone diagram, also referred to as a cause-and-effect diagram or Ishikawa diagram, is used to brainstorm the potential causes of a problem to help the project team identify and rank all contributing factors.

A project manager needs to update the project sponsor and senior stakeholders about the progress of a project. Which of the following tools will the project manager MOST likely use? A. Dashboard B. Gantt chart C. Work breakdown structure D. Requirements Traceability Matrix

A. Dashboard

When creating a project schedule, a project manager adds activities with zero duration. Which of the following describes these types of activities? A. Critical paths B. Resources C. Milestones D. Work breakdown structures

C. Milestones

A project manager reports that the implementation of a new system is on track to be completed under budget and ahead of the schedule. A stakeholder then asks the manager to add mobile device functionality. Which of the following should the project manager do in response to the request? A. Decline because it is not included in the project scope. B. Assess the impact of the request and create a change request. C. Create new functional and non-functional requirements for mobile devices. D. Revise the baseline of the project plan by adding the new requirements.

B. Assess the impact of the request and create a change request. Assess the impact of the request and create a change request: This is the best practice in project management. Before making any changes to the project, it's crucial to understand their potential impact on time, cost, and resources. A formal change request would go through a change control board or equivalent governance structure, where the decision to approve or reject the change would be made.

During a code implementation, a senior developer and junior tester are discussing the testing scenarios that were performed. A major malfunction resulted in an inoperative product condition. As a result, the team was forced to work until midnight to restore operations. Which of the following should the PM have generated FIRST to alleviate the impact of this issue prior to deployment? A. A risk budget B. A risk impact C. A change request D. A contingency plan

D. A contingency plan

During a brainstorming meeting, a project manager identifies multiple techniques that will help the project team ensure confidence and alignment with the project scope and goals. Which of the following plans is the project manager creating? A. Procurement B. Communication C. Quality assurance D. Risk

C. Quality assurance

A PM learns about some communication issues with different stakeholders and team members. Which of the following should the PM do NEXT? A. Escalate the communication issues. B. Implement a communication platform. C. Review the communication plan. D. Talk with the head of the PMO.

C. Review the communication plan.

An institution wants to implement software solutions to help manage the internal flow for formally responding in writing to citizens’ complaints. Which of the following solutions would be BEST? A. Enterprise resource planning and end user applications B. Electronic document and record management systems C. Customer relationship management and databases D. Content management and financial systems

B. Electronic document and record management systems

An organization was fined due to an audit finding that revealed a third-party vendor was able to see secured project information in a recently implemented system. Which of the following was the cause of this situation? A. The ticket system provided access by default without any approval. B. The project manager did not perform proper project planning. C. The system is lacking proper access controls. D. Sensitive data was incorrectly classified during the audit process.

C. The system is lacking proper access controls.

A system was implemented, and testing was successfully completed. Which of the following should the project manager do NEXT? A. Validate against the scope statement and ask for sign-off. B. Run a control chart to ensure the quality of the deliverables. C. Review the risk register and close up residual risks. D. Start the training and handoff for the operations team.

A. Validate against the scope statement and ask for sign-off.

Which of the following is a test that is done on an existing system to ensure the previous functionality still works after a change has been made? A. Smoke testing B. Regression testing C. Unit testing D. User acceptance testing

B. Regression testing

A project team needs a tool to store information that is captured throughout the life cycle of a project. The information should be stored in a centralized location that is easily accessible to all stakeholders and will provide search functionality. Which of the following tools should be used? A. Secure folder B. Real-time, multiauthoring editing software C. Digital whiteboard D. Wiki knowledge base

D. Wiki knowledge base

During an audit, a project manager finds out that a contractor exceeded the overtime hours allowed by the contract. Which of the following tools should the PM use to share the details with the management team? A. Time-tracking log B. Issue log C. Statement of work D. Risk register

A. Time-tracking log

During the project initiation phase, a PM needs to construct a project schedule and show the project dependencies. Which of the following should the PM use for this task? A. Waterfall method B. Simulation method C. Precedence diagramming

C. Precedence diagramming

During online, collaborative meeting sessions, a project team is consistently in consensus, which is causing a creativity roadblock. Which of the following can the facilitator do to minimize this issue? A. Enable chat. B. Distribute surveys. C. Meet face to face. D. Use a whiteboard.

D. Use a whiteboard.

A segment of a project has ended. Before moving on to the next segment, the project manager wants to assess if the work produced in the previous segment meets a high enough standard and if adequate resources are available to continue the project. Which of the following should the project manager do? A. Review the progress reports. B. Perform a gap analysis. C. Coordinate a phase-gate review. D. Set up touch points with the team.

C. Coordinate a phase-gate review. Core Elements of a Phase-Gate Review: It occurs at the end of a project phase/segment It acts as a quality control checkpoint before proceeding It requires formal approval to move to the next phase It evaluates both completed work and readiness for next phase It results in a go/no-go decision

Which of the following can be used to determine whether a sample product is within an acceptable range? A. Scatter diagram B. Velocity chart C. Control chart D. Fishbone diagram

C. Control chart A graphical display of data points plotted over a time sequence that is compared with preestablished control limits to monitor quality * Burnup/Burndown Charts: Combined linear progression charts that

A PM is evaluating whether an IaaS contract needs to be extended. When reviewing the system usage report, the PM realizes that usage is at 20% capacity. Which of the following actions should the PM take? A. Continue to monitor the system performance. B. Resize the resource utilization to reflect current needs. C. Reinforce adoption over time. D. Raise an item in the issue log.

B. Resize the resource utilization to reflect current needs

A company is implementing a new radar system from July to September. The project manager knows these months are the peak hurricane season for this region. Which of the following should the project manager develop to mitigate the risk to the project? A. Data plan B. Contingency plan C. Rollback plan D. Recovery plan

B. Contingency plan

A PM has gathered stakeholders from across various functions in the organization. The team has never worked together before. Which of the following should the PM do to ensure standards are understood? A. Conduct team training. B. Present the scope statement. C. Establish meeting schedules. D. Develop a communication plan.

D. Develop a communication plan.

A PM in a matrix organizational structure has team members who do not have adequate time to dedicate to project activities. Which of the following should the PM do to improve the team members' availability? A. Require overtime for assignments. B. Conduct training on time management. C. Negotiate with functional managers. D. Recruit additional team members.

C. Negotiate with functional managers.

A meeting agenda included the following items: * Review the goals of the project. * Review the progress of the project. * Discuss if the project is ready to move forward. Which of the following BEST describes this type of meeting? A. Stand-up B. Monthly status C. Gap analysis D. Gate review

D. Gate review

A new project team started work three months ago. The team members are increasing their work productivity and are comfortable asking for help with tasks. Which of the following describes the current stage of the project team? A. Performing B. Adjourning C. Forming D. Norming

D. Norming

Which of the following is the BEST example of a breach of physical security? A. System user IDs being used by multiple individuals B. Printers that do not request user authentication C. Developers having full access to both development and production environments D. Project documentation that is only kept on a removable device

B. Printers that do not request user authentication

Which of the following is a typical characteristic of Scrum? A. Large teams B. Low-risk scope C. Self-organized team D. Well-defined scope

C. Self-organized team

In the kickoff meeting, a project manager announced the project will use a tool to store documents, artifacts, and any other data relevant to the project. The tool will perform version control, maintain retention data, and archive destruction or historical information. Which of the following is being described? A. Record management system B. Project dashboard C. Backlog D. Wiki knowledge base

A. Record management system

After a meeting, a team member recaps all of the topics that worked well, worked relatively well, and did not work at all. The expectation is for upcoming project work to make better progress and achieve targets. Which of the following combinations of tactics is being used? A. Stand-up meeting, action items B. Workshop meeting, timeboxing C. Status meeting, follow-ups D. Presentation meeting, meeting notes

C. Status meeting, follow-ups

Which of the following key project elements is used to organize deliverables into manageable pieces to ensure the proper steps are executed and to achieve the project's core objectives? A. WBS B. RACI C. RFP D. PERT

A. WBS

In the middle of a five-year project, a vendor asked the buyer to revisit the rate card associated with the development team. According to the vendor, the development team's experience and technical skills have increased since the project started. Which of the following documents should the buyer review FIRST? A. MOU B. SOW C. RFP D. RFI

B. SOW The SOW typically outlines the scope of work, deliverables, and pricing associated with the project. It is the most relevant document for assessing the rate card and any changes in the development team's experience and technical skills.

A project plan included budgeted funding to set up only a specified number of workstations. A department manager asked a project manager to set up additional workstations just in case the workstations are needed in the future. Which of the following should the project manager do? A. Ask the sponsor for additional funding to accommodate the request. B. Escalate the request to the senior management team. C. Advise that a change request would need to be approved. D. Instruct the project team to set up the additional workstations.

C. Advise that a change request would need to be approved.

During a demonstration, the product owner asked the team to add new scope to the backlog. Which of the following should the Scrum master do NEXT? A. Create a change request for the change advisory board. B. Work with the business analyst to document the new epic. C. Reject the change to prevent scope creep. D. Update the risk register and the work in the mitigation plan.

B. Work with the business analyst to document the new epic.

Project A and Project B share a team member. The team member is falling behind on a task for Project B. Which of the following is the BEST action to take to get the task for Project B back on track? A. Negotiate to get more of the team member's available time. B. Assign the team member to work overtime to finish the task. C. Speed up completion of the task by assisting the team member. D. Have the project manager complete the task.

A. Negotiate to get more of the team member's available time.

A project manager has been assigned to a project that involves replacing key operational equipment. The project manager is new to the industry and has learned that compliance requirements must be met. Which of the following should the project manager do FIRST? A. Trust that the project requirements fully document the necessary compliances. B. Meet with the end users to learn more about the compliance requirements. C. Research the compliance requirements related to the project to understand the implications. D. Make the QA specialist responsible for ensuring that the compliance requirements are met.

C. Research the compliance requirements related to the project to understand the implications.

A portfolio manager needs to provide the senior management team with a dynamic, high-level, monthly status update on all active projects in the portfolio. Which of the following should the manager use to accomplish this task? A. Dashboard B. Status report C. Gantt chart D. Email

A. Dashboard

Two team members have a minor disagreement on how a task should be performed. The project manager plans to meet with the team members to discuss the matter. Which of the following techniques should the project manager use to emphasize the areas of agreement and downplay the opposing views? A. Compromising B. Forcing C. Smoothing D. Collaborating

C. Smoothing

A project manager is assigned to a large, complex project that is very new to the organization. Because of huge expenditures, the project cannot be cancelled after it starts. Which of the following is most important for the project manager to do FIRST? A. Carefully select the vendor. B. Identify and evaluate risks. C. Establish change management procedures. D. Evaluate the resource pool.

B. Identify and evaluate risk.

As a result of an approved change request, the project manager updates the project plan to reflect the new feature addition and the revised production release date. Which of the following change control processes should the project manager do NEXT? A. Validate the change implementation. B. Implement the change. C. Conduct an impact assessment. D. Communicate the change deployment.

B. implement the change

A project manager is discussing with team members sensitive project information that should not be disclosed outside of the office. Which of the following BEST describes this type of information? A. Intellectual property B. Marketing C. Trade secret D. Top secret

C. Trade secret

Which of the following would be the MOST beneficial to determine whether a project has met the defined objectives? A. Schedule variance B. Cost variance C. Work breakdown structure D. Key performance indicators

D. Key performance indicators

A project has been initiated to provide insurance forms for a company. A constraint for this project is that the insurance commission in each state where the company underwrites has to approve each form. Which of the following compliance considerations BEST describes this scenario? A. Regulatory impacts B. Environmental impacts C. Organizational impacts D. Sensitive data types

A. Regulatory impacts

A project manager is working on a project charter and has successfully documented the project objectives and the success criteria. Which of the following should the project manager define NEXT to complete the project charter? A. Proposed solution design B. Preliminary scope statement C. Responsibility assignment matrix D. Initial budget baseline

B. Preliminary scope statement

During the execution of production for a bike, a PM was hired. One month later, the PM has been receiving multiple project report requests from stakeholders. Which of the following should the PM do FIRST? A. Discuss the requests with the sponsor. B. Prepare and send the information. C. Assign this task to the project team. D. Review the communication plan.

D. Review the communication plan.

A team member finds a malfunctioning procedure in the system that will take a considerable amount of time to fix. Which of the following should be done FIRST? A. Update the risk register B. Document the finding in the change log. C. Create a record in the issue log D. Detail a proposed solution.

C. Create a record in the issue log

A project team has identified a bug during user acceptance testing. Which of the following is the BEST method for communicating that bug to the development team? A. Call the development lead to discuss the fixes for the bug. B. Include the bug issue as part of the status update for stakeholders. C. Issue a change request. D. Add the bug issue to the project's risk register.

C. Issue a change request

Internal project team members and a subject matter expert had a heated discussion about the client's needs. The deliverable is now at risk of being delayed. Which of the following should be notified LAST? A. Program manager B. End user C. Steering committee D. Project sponsor

B. End user

Which of the following methodologies/frameworks should be used when incremental value is expected in a timeboxed period? A. PRINCE2 B. Waterfall C. Scrum D. SLDC

C. Scrum

When trying to calculate the expected monetary value for using a particular vendor, which of the following charts would be BEST to use? A. Decision tree B. Fishbone C. Histogram D. Pareto

A. Decision tree

Which of the following methods frequently delivers new code in an automatic way for development projects? A. Automated testing B. CI/CD process C. Validation checks D. Deploy sprint

B. CI/CD process

A project manager has just finished overseeing the implementation of a new, self-service benefits enrollment system. Many employees, however, are calling the human resources team for assistance instead of using the self-service system. Which of the following should the project manager have done as part of the execution plan? A. Establish a minimally viable product. B. Prepare new knowledge base documentation. C. Update the project baseline and schedule. D. Periodically review vendor performance.

B. Prepare new knowledge base documentation.

Two projects share resources. The mobile application project cannot start if the database renewal project has not started. Which of the following relationships describes this situation? A. Start-to-finish B. Start-to-start C. Finish-to-start D. Finish-to-finish

B. Start-to-start

Which of the following is a consideration when determining a project's ESG factors? A. Project management methodology B. IT infrastructure security C. Proper accounting practices D. Corporate values compliance

D. Corporate values compliance

In an agenda for a kickoff meeting, some time is set aside to complete a document that identifies each member of the project, the members' roles and responsibilities for tasks, the milestones, and the key decisions. In which of the following should this data be documented? A. TOR B. WBS C. RAM D. SOW

C. RAM

During a project sprint, an analyst explains multiple situations the team encountered after the previous day's sessions. The analyst then lists the tasks that need to be completed before the end of the day. Which of the following meeting types is the team utilizing? A. Stand-up meeting B. Workshop meeting C. Kick-off meeting D. Presentation meeting

A. Stand-up meeting

A project manager reviews the watch list and notices the probability of occurrence has increased for one item listed in this document; consequently, frequent monitoring is required. Which of the following tools should the project manager update NEXT? A. Defect log B. Stakeholder register C. Issue log D. Risk register

D. Risk register

Which of the following IT elements allows developers to leverage existing code to integrate with other software systems? A. SaaS B. API C. Databases D. End user applications

B. API

A PM is working on the preliminary scope statement and identifies that this project has the same approach as another project that was completed last year. Which of the following actions would the PM MOST likely perform? A. Call the previous PM for advice on risks and issues. B. Ask the project sponsor to provide previous final project report results. C. Complete the project charter using the other PM's subject matter expertise. D. Use existing artifacts and accommodate based on the current project success criteria.

D. Use existing artifacts and accommodate based on the current project success criteria.

A stakeholder notices a typo in the project management plan, specifically the word manager was spelled “manger”. Which of the following is the decision maker who can authorize the change so the correction can be made? A. PM B. CCB C. Sponsor D. Business analyst

A. PM

A developer focused on a single story during an entire sprint. The story was underestimated and, therefore, was not completed. Which of the following steps should the Scrum team take NEXT? A. Assign more resources to complete similar stories in the future. B. Break the stories into workable items that can be completed within one sprint. C. Extend the sprint duration when required with the approval of the product owner. D. Release the current progress into production and carry over the rest of the code for the next sprint.

B. Break the stories into workable items that can be completed within one sprint.

During the course of a project, an unexpected event occurs that could ultimately benefit the company. Which of the following is the company employing if the company decides to take advantage of this opportunity? A. Exploit B. Enhance C. Accept D. Mitigate

A. Exploit

During the planning phase, a project manager held a meeting to discuss meeting days, meeting times, meeting frequency, and tools to use. Which of the following will the project manager use to document this data? A. Project communication plan B. Project charter C. Project management plan D. Project plan

A. Project communication plan

A project sponsor is notified that the committed turnaround time has been exceeded. The team member assigned to this item stated that the support of the management team was requested on time. Which of the following documents should be reviewed to understand the root cause of this situation? A. RACI B. SOW C. Escalation path D. Communication plan

C. Escalation path

Testing has been completed, and the new system is loaded in production and ready to be activated. Which of the following needs approval from the project sponsor? A. Project charter B. Deployment plan C. Business case D. Release schedule

D. Release schedule

A critical piece of equipment that is needed for the installation of a point-of-sale solution is delayed from the manufacturer. The delay will cause the project to be significantly behind schedule. The project manager decides to buy the item at a higher cost from another vendor who can supply it immediately. Which of the following risk management approaches has the project manager taken? A. Mitigate B. Transfer C. Accept D. Share

A. Mitigate

During the kickoff meeting, a stakeholder raises a concern that an assigned responsibility is outside of the stakeholder's domain. Which of the following would MOST likely be the reason? A. The communication plan is outdated. B. The project manager did not assess the stakeholders. C. The project manager did not update the risk register. D. The statement of work does not reflect the impacted stakeholders.

D. The statement of work does not reflect the impacted stakeholders.

The project kickoff concluded, and the sponsor indicated that the recently hired summer interns are authorized to work on the project. Which of the following should the project manager do NEXT? A. Host a risk workshop with all stakeholders to complete an initial risk assessment. B. Work with the interns to develop a work breakdown structure and project schedule. C. Conduct a skills assessment to determine the strengths and weaknesses of the staff. D. Assign the resources to project tasks and encourage them to begin work immediately.

C. Conduct a skills assessment to determine the strengths and weaknesses of the staff.

A project team is working remotely from different locations across the country. As part of a lessons-learned exercise, the project manager would like to identify the level of engagement among project team members. Which of the following would be the BEST tool for the project manager to use? A. Meeting chat B. Email C. Real-time survey D. Whiteboard

C. Real-time survey

While defining technical requirements, the development team requested a tiered architecture setup. Which of the following types of environments BEST describes this architecture? A. Security environment B. Network environment C. Release environment D. Stage environment

C. Release environment

A project manager reviews a new project charter and notices that the project objective is similar to a project that was done in the past. Which of the following actions should the project manager take? A. Review the existing artifacts and customize accordingly. B. Utilize the existing artifacts to manage the project. C. Ask the previous project manager for advice. D. Notify the sponsor that this project duplicates a prior project.

A. Review the existing artifacts and customize accordingly

Which of the following is a web template that is used to create websites? A. ERP B. CRM C. EDRMS D. CMS

D. CMS

After a product is released for production, a tester performs a test to ensure its basic functionality is working as expected. Which of the following is the tester performing? A. Smoke test B. Stress test C. Penetration test D. Regression test

A. Smoke test

A project manager is performing planning tasks for a complex project at a small company. Which of the following items would be of GREATEST importance during planning? A. Defining the project objectives, scope, and success criteria B. Assessing the resources available for operational support after project implementation C. Providing updates and status reports to the project owner and stakeholders D. Developing a records management plan and reviewing existing project artifacts

A. Defining the project objectives, scope, and success criteria

To gather requirements from stakeholders, the project manager sits down with them and allows them to discuss freely. Which of following techniques is the project manager utilizing? A. Process modeling B. Brainstorming C. Interview D. Focus group

B. Brainstorming

Which of the following communication tools would a project manager use to broadcast information without being assured the information will be received? A. Telephone B. Videoconference C. Face-to-face D. Email

D. Email

Several stakeholders have declined the invitation for the kickoff of a major digital transformation project. Which of the following actions should the project manager take NEXT? A. Escalate directly to the project sponsor. B. Push the kickoff meeting out by one week. C. Proceed with the kickoff as planned. D. Identify replacements for project stakeholders.

A. Escalate directly to the project sponsor.

A development team, which is working on a software project, demonstrates software functionality to project stakeholders a week before the implementation date. Several stakeholders comment that the software does not meet the communicated expectations. Which of the following tools should the project manager use to validate the functionality? A. Project status report B. Requirements Traceability Matrix C. Defect log D. Signed project charter E. Work breakdown structure

B. Requirements Traceability Matrix

A PM is working on a strategy to store records. Which of the following elements must be included in this plan? (Choose two.) A. Data management B. Issue management C. Work breakdown structure D. Document management E. Communication management F. Risk management

A. Data management D. Document management

Which of the following should be considered FIRST when determining the privacy management for project data? A. Evaluating the current privacy protection program B. Understanding applicable privacy regulations C. Maintaining awareness of industry best practices D. Implementing security role-based controls

B. Understanding applicable privacy regulations

An IT infrastructure change request needs to be implemented in the production environment. Which of the following elements are the MOST important prerequisites? (Choose two.) A. Rollback plans B. Project management plan C. Deployment plan D. Asset management plan E. Communication plan F. Resource management plan

A. Rollback plans C. Deployment plan

Following the approval of a change by the CCB, which of the following should a project manager consider NEXT when deploying a new networking device into an existing production environment? A. Maintenance window B. Risk assessment C. Operational security D. Validation check

A. Maintenance window

A project manager has been scheduling and facilitating project meetings, scribing the minutes, distributing the minutes, and sending agendas prior to upcoming meetings. However, the project manager is frustrated because action items are not being completed. Which of the following should the project manager do to alleviate these concerns? A. Use a software tool during the meeting that can create a transcript of what is discussed. B. Have a standing agenda that is vague enough so that it can be used again. C. Delegate the roles and responsibilities to improve meeting management. D. Reprimand project team members for not completing assigned action items.

C. Delegate the roles and responsibilities to improve meeting management.

A project sponsor would like to develop a minimum viable product, but the requirements are not well defined. Which of the following should the project sponsor use? A. Rational Unified Process B. Waterfall C. Agile D. DevOps

C. Agile

Although a project was successfully released into production a month ago, a project manager continues to receive project-related work. Which of the following is the reason for this issue? A. The project manager did not release the resources. B. The project is in the verification testing phase. C. The project manager did not complete the project closure phase. D. The project manager did not remove access.

C. The project manager did not complete the project closure phase

Project team members have questions regarding their responsibilities during the latest sprint. Which of the following personnel would MOST likely be able to assist? A. Product owner B. Team leader C. Product manager D. Scrum master

D. Scrum master

During the testing phase of a project, the legal department rejected a deliverable due to compliance issues. The project manager reviewed the risk register and triggered the mitigation plan for this item. Which of the following documents should the project manager update NEXT? A. Schedule B. Status report C. Issue log D. Task board

C. Issue log

A team is analyzing the backlog in order to decide what to include in the next sprint. Which of the following aspects is the MOST important for the team to take into consideration? A. Time to be fixed B. Impact to project C. Issue category D. Resource availability

B. Impact to project

Which of the following pieces of data are examples of PII? A. Medical record and test result values B. IP address and email address C. Name and year of birth D. X-ray and blood type

C. Name and year of birth

A risk management team for a software project decided to outsource the development of a specific portion of a system due to a lack of internal resources. Which of the following risk responses does this demonstrate? A. Avoid B. Transfer C. Accept D. Share

B. Transfer

Two developers are discussing the design solution for a particular feature. The meeting is taking longer than expected, and the parties have been unable to reach an agreement. The project manager decides to take a break and continue the meeting on another day. Which of the following techniques is the project manager using? A. Avoiding B. Smoothing C. Forcing D. Compromising

A. Avoiding

A project team is working on a document to precisely describe the success criteria that should be fulfilled by a product. Which of the following documents is the team preparing? A. Project scope B. Quality plan C. Contract obligations D. Work breakdown structure

B. Quality plan

A project manager has decided to wait until all requirements are developed to initiate testing. Which of the following relationship dependencies is the project manager using? A. Start-to-finish B. Finish-to-finish C. Finish-to-start D. Start-to-start

C. Finish-to-start

Which of the following would be considered operational security? A. Mobile device compliance B. Background screening C. Multifactor authentication D. Facility access

B. Background screening

A popular application that has been used by clients everywhere is prohibited in one particular jurisdiction because of security concerns. Which of the following should a project manager do? A. Conduct an analysis to find a comparable application that is allowed in the particular jurisdiction. B. Continue implementing the existing application because it is proven to be secure elsewhere. C. Build a new application in house that is comparable to the existing application. D. Cancel the project and begin project closeout activities.

A. Conduct an analysis to find a comparable application that is allowed in the particular jurisdiction.

(PICTURE VELOCITY CHART) Given the following velocity chart: Which of the following updates on the project status should the Scrum master provide to the senior management team? A. The project utilized all of its available reserve. B. The project has scope creep. C. The project deviated from the critical path. D. The project is trending ahead of schedule.

D. The project is trending ahead of schedule.

A project manager queries stakeholders to identify the right communication channel to be used during the project life cycle. After reviewing the responses, the project manager reports that 70% of the stakeholders prefer email communication, and the rest prefer face-to-face communication. The project manager should update the stakeholder register with: A. the preferred sponsor's communication channel. B. the preferred project manager's communication channel. C. the preferred reported communication channel. D. email communication as the preferred communication channel.

D. email communication as the preferred communication channel.

A project is running over budget, and due to new legislation in the country, the company needs to release all its contractors on the project or hire them as full-time employees. Which of the following should the PM do NEXT to comply with the new legislation? A. Use only full-time employees even if the project is delayed. B. Hire all team members to avoid any delay in the project. C. Close the contract and pay the contractors cash for the remainder of the project. D. Look for an overseas vendor to finalize the project work.

B. Hire all team members to avoid any delay in the project.

A project manager is coordinating multiple teams of six people that will each provide feedback for a new product. The teams are recording their opinions, which may be used to define the final product that is sent to mass production. Which of the following BEST describes this technique? A. Demonstration B. Workshop C. Brainstorming D. Focus group

D. Focus group

While working in a collaborative, online brainstorming session, team members send private messages to the facilitator about challenges understanding others when they are speaking due to accents and background noises. Which of the following should the facilitator do to overcome the challenges? A. Instruct the team members to set their speakers to maximum volume and mute their microphones. B. Require everyone to turn on their cameras and use the same background filter. C. Encourage the use of the chat and use plain language when speaking. D. Allow one person to speak at a time after receiving acknowledgment from the facilitator

C. Encourage the use of the chat and use plain language when speaking.

During an agile project, a team member checked the project artifacts in order to anticipate when all the work should have been completed. Which of the following charts was the team member MOST likely consulting? A. Pareto chart B. Milestone chart C. Burndown chart D. Gantt chart

C. Burndown chart

A PM wants to add a chart to the monthly status report to show major accomplishments for key events. Which of the following is the BEST chart to use? A. Milestone B. Gantt C. Burndown D. PERT

A. Milestone

As a part of a project, structured cabling activities have been outsourced to another company. The agreement is that work will take six weeks to complete and will be performed at different locations. Which of the following should the project manager do? (Choose two.) A. Purchase the materials. B. Assign the resources. C. Accept delays in the work. D. Approve the deliverables. E. Monitor the performance. F. Negotiate with the vendors.

D. Approve the deliverables. E. Monitor the performance.

A project manager receives an escalation from an external group reporting that an expected deliverable should have been available some time ago. After analysis, the project team realizes the deliverable was provided on time. Which of the following should the project manager do NEXT? A. Request a change control ticket. B. Review the schedule plan. C. Refine the project documentation. D. Revise the communication plan.

D. Revise the communication plan.

Which of the following cloud models is designed to provide compute, storage, and networking resources on demand? A. Software as a service B. Infrastructure as a service C. Data as a service D. Platform as a service

B. Infrastructure as a service

Which of the following tools is BEST to use for storing lessons learned? A. Whiteboard B. Wiki knowledge base C. Content management system D. Workflow platform

B. Wiki knowledge base

During a status meeting for a multisystem program, a program manager learns that some deliverables from another project are delayed. Which of the following should the program manager do NEXT? A. Obtain details from the owner of the project. B. Update the critical path for the project. C. Apply contingency reserves. D. Reestimate epic user stories

A. Obtain details from the owner of the project.

(PICTURE NETWORK DIAGRAM) Given the following network diagram: Which of the following is the critical path? A. A-C-G-K-M B. A-B-D-I-L-M C. A-B-E-J-L-M D. A-B-F-L-M

B. A-B-D-I-L-M

A contractor attended a project meeting that was exclusively for company employees. Which of the following actions should the PM take? A. Escalate to vendor management. B. Consult the request for proposal. C. Review the meeting cadence. D. Reinforce the rules of engagement.

D. Reinforce the rules of engagement.

A stakeholder raises a concern with a project manager because of the number of emails that have been received before a coding release. Which of the following actions should the project manager take NEXT? A. Inform the CCB to stop communication. B. Establish a RACI matrix. C. Escalate the communication issues. D. Revise the communication plan.

D. Revise the communication plan

A team member identifies a critical issue in production. Which of the following should the project manager apply? A. Compliance check B. Release plan C. Rollback plan D. Validation check

C. Rollback plan

A global franchise requests that a company provide a solution to unify its operation worldwide. Additionally, the company would like the solution to provide operation reports in real time without asking the country franchise manager for these reports. Which of the following cloud models would the company suggest to the global franchise? A. IaaS B. XaaS C. PaaS D. SaaS

D. SaaS

A piece of equipment has malfunctioned and is stalling the completion of a deliverable for a project. Which of the following should the project manager do NEXT? A. Buy a replacement for the faulty equipment. B. Get the maintenance team to resolve the issue. C. Escalate the issue to the project sponsor. D. Rate the severity of the impact the issue has on the project.

D. Rate the severity of the impact the issue has on the project.

A project team is defining operational training, discussing a go-live date, and describing the operational handoff. Which of the following BEST describes what the team is developing? A. The project closeout report B. A handover to operations C. Phase-gate review documentation D. A transition plan

D. A transition plan

A project manager is eager to define access requirements during the initiation phase of a project. Which of the following steps should the project manager perform FIRST? A. Define the WBS. B. Develop a RAM. C. Manage the vendors. D. Assess the resource pool

B. Develop a RAM.

A few weeks before a project is scheduled to be completed, the client asks to add a new feature to the product that is being developed. The project manager analyzes the project schedule and determines the feature can be implemented quite easily without affecting the completion date. Which of the following should the project manager do FIRST? A. Escalate the change to the CCB. B. Review the requested change. C. Document the change recommendations. D. Validate the implementation of the requested change.

B. Review the requested change.

Which of the following statements BEST describes a content management system? A. A system to manage electronic signatures and document workflow B. A system to manage database integration and provide messaging services C. A system to manage shared data on the web, allowing multiple contributors to create, edit, and publish D. A system to manage documents archival, such as emails, spreadsheets, and support tickets

C. A system to manage shared data on the web, allowing multiple contributors to create, edit, and publish

Which of the following statements BEST describes zero-based budgeting? A. Start with the budget from the last project and add any new expenses. B. Start with allocating expenses based on the importance of the project. C. Start the project with a fixed amount decided by the management team. D. Start with no financial plan and justify each new expense.

D. Start with no financial plan and justify each new expense.

During a kickoff call, a project was rejected by the legal department due to the risk of violating new legislation. Which of the following was applied? A. Awareness of the local environment B. Awareness of the brand value C. Awareness of the resource constraints D. Awareness of the company's mission

A. Awareness of the local environment

Which of the following activities would be performed during the project closure phase when the waterfall methodology is being used? (Choose two.) A. Creating a backlog B. Managing the quality of deliverables C. Updating the issue log D. Performing a risk assessment E. Validating the deliverables F. Reconciling the project budget

E. Validating the deliverables F. Reconciling the project budget

A project manager is overseeing the implementation of a major upgrade to a critical ERP system. The project sponsor is requiring that the upgrade should not exceed more than three hours of downtime for the implementation and validation in production. During cutover, the team runs into a validation issue after 2.5 hours, and the process is only 70% through the validation steps. Which of the following actions should the project manager take? A. Notify customers the downtime will take longer than expected. B. Add new team members to help speed up validation. C. Begin executing the rollback plan. D. Record the issue and proceed with the implementation.

C. Begin executing the rollback plan.

A PM is meeting with the project team to identify the baseline go-live date, the operational training, and the handoff procedures. Which of the following phases is the project team performing? A. Initiation B. Closing C. Execution D. Planning

D. Planning

During the testing phase of a project, an executive raises a concern about a missing requirement in the product. Which of the following is the NEXT step the project manager should take? A. Communicate the change status. B. Ask for a change request submission. C. Escalate to the change control board. D. Reject the change to prevent scope creep.

B. Ask for a change request submission.

A project manager will conduct a release on the third Friday of the month. The project manager has notified users that the application will be unavailable for eight hours. Hence, users need to save any information in advance. Which of the following is the project manager most likely conducting? A. Application deployment B. Rollback plans C. Validation checks D. Maintenance window schedules

D. Maintenance window schedules

(PICTURE) A project team member wrote a user guide over the past ten days. Given the following scatter diagram: Which of the following can be formally concluded? A. The team member prioritized other tasks over the completion of this task. B. The team member had performance issues over time. C. There is a negative correlation with time and output. D. This is a display of units of outstanding work to predict completion.

C. There is a negative correlation with time and output.

A project team is developing an application that will allocate a building's parking spaces. The building owner does not agree with using corporate colors in the application and has blocked the release of the beta version for testing. Which of the following BEST describes what the project manager should have done in the initiation phase to prevent this issue? A. Review of existing artifacts B. Development of an issue log C. Identification and assessment of stakeholders D. Establishment of accepted communication channels

C. Identification and assessment of stakeholders

A project manager, who finished a project some time ago, keeps receiving questions from another project manager who is currently leading a similar project. Which of the following is the MOST likely cause of this situation? A. The retrospective session feedback was not communicated properly. B. The project resources were released ahead of time. C. The documentation was not archived as per the PMO standards. D. The validation of deliverables is running behind schedule.

C. The documentation was not archived as per the PMO standards.

A project coordinator has started a new project and is reviewing the following characteristics provided by the customer: * Two developers * High uncertainty about existing systems * Risk of frequent requirement changes * Tight deadlines Which of the following project methodologies would be BEST to use in this situation? A. PRINCE2 B. Scrum C. SAFe D. XP

B. Scrum

A new junior PM who has ownership of a project does not understand how to manage conflicts involving multiple personalities. Which of the following is the BEST order of the stages the PM should follow to nurture the team to high performance? A. Forming, storming, performing, norming, adjourning B. Forming, performing, storming, norming, adjourning C. Forming, norming, storming, performing, adjourning D. Forming, storming, norming, performing, adjourning

D. Forming, storming, norming, performing, adjourning

Because the project team lacks hands-on experience, the project manager has decided to involve a third-party vendor to complete the development of a product. Which of the following documents should the project manager expedite FIRST? A. RFI B. RFP C. RFQ D. RFB

A. RFI

A company needs to have structured cabling installed in one of its buildings. Which of the following would be the BEST document for the company to use to obtain and compare information on cabling services and costs from various vendors? A. RFB B. RFQ C. RFI D. RFP

D. RFP

A company wants to move its data from on premises to off premises. Which of the following cloud models should be pursued? A. XaaS B. SaaS C. PaaS D. IaaS

D. IaaS ❌ (A) XaaS (Anything as a Service) Broad term, not a specific cloud model. ❌ (B) SaaS (Software as a Service) Provides software applications, not full infrastructure migration. ❌ (C) PaaS (Platform as a Service) Used for application development, not infrastructure hosting. ✅ (D) IaaS (Infrastructure as a Service) Best choice for moving on-premises data to cloud-based servers and storage

A project manager buys an extended warranty for a set of servers. Which of the following risk management strategies is the manager using? A. Transfer B. Avoid C. Accept D. Mitigate

A. Transfer

During a complex, multiyear project, a PM must discern which project tasks overlap so resources can be allocated appropriately. Which of the following is BEST for determining this information? A. PERT chart B. Milestone chart C. Gantt chart D. Budget burndown chart

C. Gantt chart

One of the key steps in controlling changes to software is obtaining approval. Which of the following statements BEST describes the reason for this key objective? A. To send the appropriate customer notifications B. To avoid a negative impact on other software functionalities C. To ensure adequate resources are in place to implement the change D. To confirm that the software is a business priority

B. To avoid a negative impact on other software functionalities

A project is executed to migrate all data to a single system following the merger of two companies. The team validates that system performance will not be impacted. Which of the following did the team perform? A. Regression testing B. Smoke testing C. Stress testing D. Automation testing

C. Stress testing

A project manager has decided to outsource portions of a project and will conduct a separate procurement. In which of the following phases does this task occur? A. Planning B. Initiating C. Controlling D. Executing

A. Planning

A PM is working on the schedule for a project that has technical tasks and requires a SME's knowledge. The PM decides the best way to track this project is to have the project lead provide high-level updates. Which of the following is the BEST tool to track this data? A. Gantt chart B. Project organization chart C. Program Evaluation Review Technique chart D. Milestone chart

D. Milestone chart A Milestone chart is a management tool that is used to depict project milestones and their dates of completion in a simplified, high-level manner.

(PICTURE VELOCITY CHART) Which of the following can a project manager infer from the following velocity chart? A. The project is on schedule. B. The project is ahead of schedule. C. The project is behind schedule. D. The project is at risk.

D. The project is at risk.

A project sponsor is struggling to provide the latest project status information on a weekly executive call. Which of the following should be reviewed? A. Meeting cadence B. Gap analysis C. Dashboard D. Adoption training

C. Dashboard

A project manager identifies stakeholders who will be impacted when a new product is delivered to the company. The project manager notices that more stakeholders will be positively impacted than negatively impacted. Which of the following actions should the project manager take? A. List both positively and negatively impacted stakeholders. B. Update the communication plan with the new findings. C. List the negatively impacted stakeholders only. D. List the positively impacted stakeholders only.

A. List both positively and negatively impacted stakeholders.

During the testing process, testers have found multiple bugs that could jeopardize the project commitment date. Which of the following tools should the project manager use first to update the findings? A. Defect log B. Change log C. Issue log D. Risk log

C. Issue log

Which of the following aspects are true of waterfall as compared to agile? (Choose two.) A. Waterfall is composed of smaller teams working together. B. Waterfall reinforces customer collaboration. C. In waterfall, solution validation occurs later in the development cycle. D. In waterfall, working software is more of a focus than comprehensive documentation. E. Waterfall is less tolerant to changes in scope. F. Waterfall is made up of sprints.

C. In waterfall, solution validation occurs later in the development cycle. E. Waterfall is less tolerant to changes in scope.

A project sponsor requires a system that is capable of providing integrated management of all the business’s core functions. Which of the following systems is the project sponsor describing? A. CMS B. CRM C. EDRMS D. ERP

D. ERP

A project manager just found out that the equipment vendor selected for a project is bankrupt. The process of selecting a new vendor and signing a contract will significantly delay the project schedule. Which of the following should the project manager do first? A. Consult with the legal department. B. Update the issue log. C. Start a new RFP immediately. D. Perform a PERT analysis.

B. Update the issue log.

A project manager is in the process of evaluating the probability and impact of a risk by assigning numbers such as a monetary value. Which of the following is the project manager using? A. Monte Carlo simulation B. Root cause analysis C. Quantitative risk analysis D. Risk response analysis

C. Quantitative risk analysis

A project sponsor has asked for a log listing all the bugs identified within a specific project. Which of the following tools should the project manager provide to the sponsor? A. Change log B. Issue log C. Risk register D. Defect log

D. Defect log

Which of the following concepts represents multiple resources interfaced to run reports? A. Code repository B. Data warehouse C. Storage server D. File-sharing system

B. Data warehouse

A company is starting a new implementation project. The stakeholders are reviewing RFP responses to help make a decision about which project management consulting firm to hire. Given the following information: Which of the following is the best consulting firm for the company to hire? A. Consulting firm 1 B. Consulting firm 2 C. Consulting firm 3 D. Consulting firm 4

A. Consulting firm 1

After new capabilities were deployed in a system, issues with preexisting capabilities were reported. Which of the following testing cycles should be used to prevent this issue? A. Performance testing B. User acceptance testing C. Stress testing D. Unit testing

B. User acceptance testing

Which of the following is the main reason for documenting artifacts? A. To provide a record of the project’s progress and achievements for future reference B. To show stakeholders that the project is on track and progressing as planned C. To help team members be aware of roles and responsibilities D. To ensure that the project team understands the importance of the project to the organization

A. To provide a record of the project’s progress and achievements for future reference

Which of the following would be the most helpful in providing customers with an application accessible via a web browser? A. IaaS B. SaaS C. PaaS D. XaaS

B. SaaS

A product manager is producing a project status report for key stakeholders. Which of the following should most likely be included? (Choose two.) A. Feedback B. Financial summary C. Project schedule D. Organizational chart E. Approval F. Risks

B. Financial summary C. Project schedule

A project manager is receiving reports of the actual project expenditures and, based on this information, is making adjustments to the budget. In which of the following phases does this occur? A. Planning B. Closure C. Initiation D. Execution

D. Execution

A project team wants to compare two potential vendors’ costs and risks for completing project tasks. Which of the following visualizations will best facilitate this analysis? A. Scatter diagram B. Decision tree C. Pareto chart D. Histogram

B. Decision tree

Government projects require that personnel submit to background screenings for certain clearance requirements. Which of the following best describes this process? A. Data security B. Operational security C. Physical security D. Digital security

B. Operational security

Which of the following best describes a benefit of the CI/CD process? A. Software delivery is sped up without compromising quality. B. Incremental changes are done at the end of the project. C. The software is integrated with other projects easily. D. Updates are released every sprint.

A. Software delivery is sped up without compromising quality.

A lessons-learned meeting took more than two hours and ended without defining a standardized process. The project manager decides to move forward without allowing changes to the existing process. Which of the following techniques is the project manager using? A. Forcing B. Avoiding C. Compromising D. Smoothing

A. Forcing

A customer requests some changes to a product, and those changes are approved by the CCB. Which of the following should be changed first? A. ROI B. KPI C. RACI D. SOW

D. SOW

A project scheduler updates the project status with the following information: SPI = 1.25 and CPI = 0.85. Which of the following can the project manager infer about the current project status? A. The project is ahead of schedule and under budget. B. The project is behind schedule and over budget. C. The project is ahead of schedule and over budget. D. The project is behind schedule and under budget.

C. The project is ahead of schedule and over budget.

Which of the following would be the best means of presenting materials to and allowing interactive feedback from a project team? A. Text message B. Chat C. Email D. Videoconference

D. Videoconference

A company is creating a new technology. The company is concerned that the project details could be compromised if a cloud service is used, and another company could launch the technology before the current projected delivery. Which of the following can the company do to minimize this risk? A. Use an on-premises project management scheduling tool. B. Limit access to members of the project team. C. Mandate overtime to get the project completed sooner. D. Ensure all team members have signed a non-disclosure agreement.

D. Ensure all team members have signed a non-disclosure agreement. Answer may be A. because An NDA does not prevent unauthorized access or external hacking of cloud-hosted data. In contrast, using an on-premises project management tool minimizes the exposure of sensitive details by keeping the data within the company's own secured network, reducing the risk that a third party could intercept or access the information and use it to launch the technology prematurely.

As part of a global project, the project manager wants to ensure there is no disruption in the day-to-day performance among project team members around the world. Which of the following should the project manager consider doing as part of the project planning? A. Monitoring the project team B. Creating a handoff process C. Colocating the project team D. Creating a separate statement of work

B. Creating a handoff process

During the project initiation phase, a project manager needs to construct a project schedule and show the project dependencies. Which of the following should the project manager use for this task? A. Waterfall method B. Simulation method C. Precedence diagramming method D. Cost ratio analysis

C. Precedence diagramming method

A project is about to start; however, the client is uncertain about the desired details for the final product. Which of the following methodologies should the project manager use? A. Agile B. SDLC C. Waterfall D. PRINCE2

A. Agile

Functional managers are reluctant to provide a project manager with resources for a project because they think the project should include a certain scope. The project manager reviews the project documentation and confirms the items the functional managers wanted to include were out of scope. Which of the following would be the best course of action for the project manager to take? A. Satisfy the functional managers by agreeing with their point of view in order to get the necessary resources. B. Advise the functional managers to submit a change request, record the issue in the issue log, and escalate the issue to the project sponsor. C. Schedule a team meeting to discuss creative ways to incorporate the scope without having to formally submit a scope change request. D. Inform the functional managers that the project will produce only what has been approved and project modifications cannot be made at this point.

B. Advise the functional managers to submit a change request, record the issue in the issue log, and escalate the issue to the project sponsor

Several stakeholders have asked about how the requirements are being covered by the deliverables and the progress of each requirement. Which of the following would be the best tool the project manager can use to provide this information to the stakeholders? A. Risk register B. Change log C. Traceability matrix D. Project status report

C. Traceability matrix

While in the closing phase of a project, the project manager gathers feedback from stakeholders. Which of the following best describes a benefit of this feedback? A. It highlights the performance issues of the project manager and team members. B. It lets the project manager know which stakeholders are allies for future projects. C. It helps the project manager create a more structured lessons-learned session. D. It identifies the stakeholders’ real opinions about the project.

C. It helps the project manager create a more structured lessons-learned session.

Project members are based in three countries and each work remotely. Which of the following would a project manager use to improve internal project communication? A. Progress reporting B. Meeting minutes C. Team touch points D. Change management

C. Team touch points

A stakeholder called a project manager on the telephone to ask for a status report. Which of the following describe this type of communication? (Choose two.) A. Formal B. Internal C. Informal D. Verbal E. Indirect F. External

C. Informal D. Verbal

Which of the following is the best alternative to allow multiple users to edit a project plan in real time? A. Send the file through email as an attachment. B. Share access to the file on a wiki knowledge base. C. Access the file through an online application. D. Schedule an in-person meeting to review the plan.

C. Access the file through an online application.

A quality assurance team is based in three different locations. To validate the project deliverables, a project manager sent the hardware for testing purposes to the team in each of the locations. Two teams confirmed the hardware arrived, but one group did not receive it because of local customs. Which of the following ESG factors is the project team facing? A. Awareness of the company vision, mission statement, and values. B. Impact of the project on the company’s brand value. C. Awareness of applicable regulations and standards. D. Impact of the project on the local and global environments

C. Awareness of applicable regulations and standards.

A project team has implemented a new system and needs to ensure it is usable. Which of the following should be performed first? A. Provide end-user training. B. Decommission old systems. C. Release external consultants. D. Monitor performance.

A. Provide end-user training

A sponsor is working on a document that states the objectives and success criteria of the project, as well as the person to be appointed as project manager. Which of the following should the newly appointed project manager do next? A. Conduct a risk assessment. B. Create a project scope document. C. Identify stakeholders. D. Perform a lessons learned.

C. Identify stakeholders.

Hackers are attempting to extract large amounts of data to sell on the dark web. Which of the following steps should a project manager take next to mitigate this risk? A. Update the issue log. B. Apply the contingency plan. C. Transfer the risk. D. Submit a change request.

B. Apply the contingency plan.

Project team members are leaving the company due to a stressful work environment. The project manager needs to capture this concern about potentially losing team members again. Which of the following logs should the project manager use? A. Risk B. Change C. Defect D. Issue

A. Risk

A principle states 80% of the issues are the result of 20% of the causes. Which of the following types of diagrams is based on this principle? A. Pareto B. Scatter C. Network D. Fishbone

A. Pareto

An existing application that is highly utilized by clients is moving to a new release. Which of the following environments contains this application? A. Development B. Production C. Testing D. QA

B. Production

A car manufacturer is presenting to three vendors the abilities and qualifications required to develop the last module of a data warehouse application. The manufacturer is emphasizing the technical skills necessary to complete the project on time and highlighting its current internal IT project. Which of the following best describes this activity? A. Key stakeholder identification B. Preliminary procurement C. Solution design determination D. Critical factor enlistment

B. Preliminary procurement

A project manager wants to maximize the cost savings on software expenditures for a project. Currently, the project manager does not know how many users will acquire the product. Which of the following procurement methods should the project manager pursue? A. Build B. Subscription C. Lease D. Buy

B. Subscription

A project manager distributes minutes after each project meeting. However, the project manager is having difficulties hosting the meetings and documenting the discussions simultaneously. Which of the following should the project manager do in order to be most efficient? A. Assign a scribe to take notes. B. Record the meeting and transcribe the notes later. C. Instruct each team member to take notes. D. Get a facilitator for the meetings.

A. Assign a scribe to take notes.

A project team selected a random sample of patient accounts for testing the deliverable. The data was masked since it contained patient names. Which of the following describes this type of data? A. Confidential information B. Protected health information C. Personally identifiable information D. Security clearance

B. Protected health information

A project manager learns that a handful of resources from the project were pulled off the project to work on a higher priority project. The project manager had previously captured this information based on indicators of this potential change. Which of the following is the sequence of these events? A. Issue, issue B. Issue, risk C. Risk, issue D. Risk, risk

C. Risk, issue

During the planning phase, a team agreed on the tasks, durations, predecessors, and resources needed to complete a project. Which of the following should be developed to formalize this agreement? A. Baseline B. RBS C. WBS D. Milestones

C. WBS

A new project manager was assigned to a project during the execution phase. The project manager discovers a lot of potential areas that may prevent the project from completing deliverables. Which of the following should the project manager do first? A. Review the project risk register. B. Update the defect tracker. C. Meet with stakeholders to discuss concerns. D. Add the potential blockers to the issues list.

A. Review the project risk register

A project team participates in a brainstorming session to define the guidance, direction, and approach for monitoring established procedures for developed products. Which of the following plans is the team creating? A. Project transition B. Project management C. Project communications D. Project quality assurance

D. Project quality assurance

A project manager and team are currently in the planning phase of a project. Which of the following should the team do during this phase? A. Identify and assess stakeholders. B. Hold daily status meetings. C. Remove access and plan the project sign-off. D. Review assumptions and constraints for input to the risk register.

D. Review assumptions and constraints for input to the risk register

Which of the following demonstrates awareness of regulations and standards when conducting a project? A. Establishing a measurement system for the team members’ performance B. Controlling project costs to fall within the company-approved variance C. Reviewing advertising trends in the market before launching a new product D. Submitting architectural plans for approval before commencing construction

D. Submitting architectural plans for approval before commencing construction

A team currently has a schedule for each sprint that changes after every iteration. The team wants to set up a repeatable schedule that would create a consistent flow of tasks and deliverables after each iteration. Which of the following should be established to best meet this goal? A. Task log B. Cadence C. Milestones D. Work breakdown structure

B. Cadence

Which of the following best explains the importance of artifacts during the discovery/concept preparation phase of a project? A. To develop a detailed project plan and timeline B. To enable a lessons learned session C. To identify and assess potential vendors for the project D. To ensure that all stakeholders have a shared understanding of the project’s objectives

D. To ensure that all stakeholders have a shared understanding of the project’s objectives

During the progress of a project, the stakeholders require the delivery of multiple milestones with proper presentation of functionalities. Which of the following is the best methodology to use? A. Waterfall B. SDLC C. XP D. Scrum

D. Scrum

A manufacturing company is experiencing a high number of defects in its products and wants to identify the root cause to improve its processes. Which of the following should the company use? A. Run charts B. Fishbone/Ishikawa diagrams C. Scatter plot D. Decision tree

B. Fishbone/Ishikawa diagrams

During the project execution, the sponsor would like to have a visual representation indicating the progress of the project. The project is being managed using agile methodologies. Which of the following tools would best help the sponsor with the request? A. Milestone chart B. Velocity chart C. Task board D. Burndown chart

D. Burndown Chart

Which of the following is a reason to use a SOW on a project? A. To find out the contact information for the vendors B. To review the list of stakeholders C. To ensure the team stays within the scope of the contract D. To give explicit instruction on how to execute the work

C. To ensure the team stays within the scope of the contract

Which of the following contract types in project procurement has the highest risk for the buyer? A. Time and material B. Cost-plus C. Fixed-price D. Unit price

B. Cost-plus

Several months after a project has ended, a project team member is still charging time to the project and is unable to charge time to new projects. Which of the following did the project manager neglect to do? A. Remove the team member’s access. B. Release the project resources. C. Collect the stakeholders’ feedback. D. Have the closeout report approved.

B. Release the project resources.

Which of the following is an activity related to operational security? A. Processing background screening B. Setting up a firewall C. Establishing a zone of trust D. Implementing multifactor authentication

A. Processing background screening

A project manager notices a resource is overloaded and not completing tasks on time. After reviewing the Gantt chart, the project manager notices the resource has multiple simultaneous tasks that could be executed independently. Which of the following should the project manager do next? A. Change the precedence of the tasks to “finish-to-start”. B. Evaluate and modify the schedule with a burndown chart. C. Assign additional resources to prevent overwork. D. Perform critical path analysis.

C. Assign additional resources to prevent overwork.

During an active project, the finished product is not meeting quality specifications. Which of the following actions should be taken after the project manager determines what would be needed to resolve the issues? A. Communicate the change status. B. Document change recommendations. C. Create a change request. D. Implement the changes.

C. Create a change request

A member keeps bringing up unrelated topics during a team meeting. Which of the following should the project manager do to keep the discussion on track? A. Remind the team member about the meeting agenda and invite the member to add the topic to the next meeting’s agenda. B. Ask the team member to leave the meeting and create a new meeting to discuss these topics. C. Adjust the current meeting’s agenda to accommodate the team member’s topics. D. Allow the team member to bring up the topics, which could lead to important discussions and insights.

A. Remind the team member about the meeting agenda and invite the member to add the topic to the next meeting’s agenda.

A demo presentation for a global project was not as successful as expected because the development team misinterpreted which features needed to be incorporated. Which of the following has the project manager identified? A. Technological factors B. Poor sample data C. Language barriers D. Scope creep

C. Language barriers

A new project has been assigned to a project manager. In order to move forward with the project charter, which of the following should the project manager work with to define the success criteria for the initiative? A. Lead architect B. Project sponsor C. Program manager D. Scrum master

B. Project sponsor

A project manager is beginning a new project that will include a high number of complex deliverables. Which of the following is the best to use to track deliverables that are yet to be completed? A. Resource management system B. Issue log C. Ticketing system D. Backlog

D. Backlog

A client made a change request. Implementing the change will cause a delay in the project and a budget overrun. Which of the following should the project manager do first? A. Update the WBS. B. Escalate to the CCB. C. Accept the change. D. Implement the change.

B. Escalate to the CCB.

Which of the following tools should a project manager use to assess the activities performed, work effort applied, and the productivity of a project? A. Project status report B. Project evaluation review C. Project management software D. Requirements traceability matrix

B. Project evaluation review

Two stakeholders, who have a history of animosity toward one another, are in disagreement during a project. The project’s timeline depends on the stakeholders accomplishing their tasks. Which of the following conflict resolution methods would be best to utilize? A. Smoothing B. Confronting C. Forcing D. Compromising

A. Smoothing

Which of the following activities would force a team to remove a new package and leave the previous one during a smoke test? A. Rollback plan B. Downtime stage C. Maintenance window D. Validation checks

A. Rollback plan

A project manager is starting a new project for an international supplier. Which of the following is the first step the project manager should take to initiate the project? A. Identify project risks and plans to address them. B. Identify business needs and product descriptions. C. Create a work breakdown structure for the project. D. Create a work schedule for the project team to follow.

B. Identify business needs and product descriptions

Which of the following contract types would be most beneficial to both parties in cases in which the scope of the project has a large number of unknowns? A. Variable costs B. Fixed costs C. Front-loaded D. Time and materials

D. Time and materials

When assigning access, classifying information based on sensitivity is referred to as: A. digital security. B. physical security. C. data security. D. operational security.

C. data security.

Which of the following is a quantitative key performance indicator? A. The project sponsor ranked the graphics of an application as four out of five. B. The project implements the application in ten different geographical regions. C. The workers complete tasks on average 25% faster using a new application. D. The use of a multimedia interface appeals more to users under the age of 21.

C. The workers complete tasks on average 25% faster using a new application.

During the testing phase of a project, the regression test fails due to a specific item that is disrupting the entire system. Which of the following documents should the project manager use to identify who requested this item? A. Issue log B. Risk register C. Defect log D. Traceability matrix

D. Traceability matrix

Which of the following is a characteristic that defines a project? A. Will produce a profit B. Uses outside resources C. Requires a well-defined scope D. Has a defined start and finish

D. Has a defined start and finish

During the execution phase of a project, the project team faced an unexpected website downtime. The project manager held a brainstorming session, and the team identified causes and effects for the problem. Now the project team needs to analyze and determine whether the particular cause and effect are related by using one of the following charts. Which of the following should the team use?

A. waterfall chart

A PM is working to establish accepted communication channels and to define access requirements. In which of the following phases is the project? A. Discovery B. Execution C. Initiating D. Planning

C. Initiating

As a result of an approved change, the project manager updates the project plan with the newest project end date. Which of the following change control processes should the project manager complete next? A. Document the request in the change control log. B. Perform a Monte Carlo simulation. C. Conduct an impact assessment. D. Implement the change.

D. Implement the change.

Which of the following factors would be impacted the most by requirements for a project to implement an air quality control system at a coal plant? A. Social B. Regulatory C. Environmental D. Governmental

C. Environmental

A project manager has received different functional requests from three individual stakeholders. The project manager is able to have all parties concede somewhat in order to find a reasonable solution. Which of the following outcomes would most likely occur? A. Too much time might be spent generating project delays. B. The project manager might be seen as weak. C. The number of change requests throughout the project might be reduced. D. Some stakeholders might not be completely satisfied.

D. Some stakeholders might not be completely satisfied.

Project stakeholders have asked the team to use Scrum to run a software implementation project. Which of the following would most likely take place during a Scrum ceremony? A. Reviewing project blockers B. Defining roles and responsibilities C. Establishing a project schedule D. Determining a project budget

A. Reviewing project blockers

A project manager is meeting with business stakeholders to define the time frame for a go live to occur without impacting business operations. Which of the following is the project manager working on? A. Validation check B. Downtime window schedule C. Customer notifications D. Risk analysis

B. Downtime window schedule

The development phase of a project is coming to an end, and the product is ready. The project manager needs to develop a transition/release plan to ensure a smooth launch. Which of the following activities should be included in the plan? A. Preliminary needs assessment B. Work breakdown structure C. Operational handoff D. Budget reconciliation

C. Operational handoff

As a result of lessons learned, a project manager convenes a meeting to understand the poor quality of the project documentation. During the meeting, project team members provide insights from their perspectives and discussions with group members. Which of the following is the project team doing? A. Executing the approved contingency plan B. Constructing an Ishikawa diagram to determine the root cause C. Using a Pareto chart to prioritize the different causes D. Engaging the senior management team in regard to the issue

B. Constructing an Ishikawa diagram to determine the root cause

Which of the following best describes why conducting lessons learned sessions is important? A. To discuss as a team how to improve and eliminate all the issues in the project B. To conduct the team’s performance evaluation and document the results C. To report all the mistakes and ensure others do not make the same ones D. To document what went right and wrong, as well as possible improvements

D. To document what went right and wrong, as well as possible improvements

Which of the following best represents the project impact to a company’s brand value? A. The project is compliant with local and state laws and becomes the standard for new projects. B. The project promotes new initiatives to expand its benefit to other communities. C. The project exceeds the sales quota for the third quarter and raises the bar for next periods. D. The project meets the expected milestones and finishes on time and within budget.

B. The project promotes new initiatives to expand its benefit to other communities.

A project is planned to be completed in three phases. The team has learned that all the tasks related to phase one are a week behind schedule. Which of the following is the next action the project manager should take? A. Update the project schedule. B. Start the other phases in parallel to accelerate the project. C. Assign additional resources to finish incomplete tasks. D. Abandon phase one and begin phase two as planned.

A. Update the project schedule.

A procurement team analyzes solutions submitted from multiple vendors for the upcoming release of a required development service. The procurement team identifies a potential partnership. Which of the following would the procurement team most likely request? A. Quote B. Information C. Proposal D. Bid

C. Proposal

Which of the following best explains the purpose of having a staging environment in an IT project? A. To schedule downtime/maintenance windows for systems B. To conduct risk assessments C. To perform automated testing of systems D. To test and validate changes before they are deployed to production

D. To test and validate changes before they are deployed to production

During a brainstorming session, a team member expressed concerns that solar flares could cause intermittent outages for those individuals working on the project. Which of the following would be the best tool to communicate this information to stakeholders? A. Status report B. Issue log C. Risk report D. Risk register

D. Risk register

During the initiation phase, a stakeholder and the project manager discuss the business reasons and benefits of the project. The stakeholder requests these items be documented for approval. Which of the following should be used to document this information? A. Statement of work B. Business case C. Requirements document D. Work breakdown structure

B. Business case

A project manager is assigned an initiative in a highly regulated industry that requires employees to safeguard certain pieces of PII. Which of the following is the best approach for the project manager to keep the information confidential? A. Encryption B. Multifactor authentication C. Quality assurance D. Password protection

A. Encryption

Which of the following would be best to utilize when managing communications for project teams across multiple time zones? A. Business collaboration tool B. Email C. Virtual meetings D. Enterprise CMS

A. Business collaboration tool

Project A is running behind schedule. The team realizes that Project B is working on an API that was planned to be developed by Project A. The project manager from Project A decides to use the API from Project B. Which of the following risk management strategies describes this example? A. Exploit B. Share C. Transfer D. Accept

C. Transfer

A system is scheduled to go live, and the client signed an SLA. Which of the following elements is part of the agreement? A. Resolution time B. Issue list C. Work breakdown structure D. Cost optimization

A. Resolution time

(PICTURE CHART} During the execution of a project, a project manager wanted to discover how the number of worked hours was affecting the quality of given tasks. For a two-month period, the following data was documented: Which of the following describes the result? A. A negative correlation exists between the number of mistakes and the working hours. B. No correlation exists between the number of mistakes and the working hours. C. A low correlation exists between the working hours and the number of mistakes. D. A positive correlation exists between the number of mistakes and the working hours.

A. A negative correlation exists between the number of mistakes and the working hours.

A project manager provided details regarding the completion of the following tasks: * Vendor selection took less time than planned. * Equipment procurement took less time than estimated. * Equipment installation went according to schedule. Which of the following should the project manager update? A. Change log B. Project Gantt C. issue log D. Requirements traceability matrix

A. Change log

A project manager needs to develop a way to control who can modify documents, artifacts, and other data related to the product. Which of the following would be the best way to accomplish this objective? A. Define access requirements. B. Develop a transition plan. C. Create a responsibility assignment matrix. D. Create a work breakdown structure.

A. Define access requirements.

Which of the following statements best represents a network issue? A. The development team on the fourth floor is unable to access servers and email services. B. Cell phones served by a specific telecom company are getting a “no service” message. C. A user cannot connect to Wi-Fi because of a wrong ID or password. D. A user is receiving an automatic reply message saying that an email address does not exist.

A. The development team on the fourth floor is unable to access servers and email services.

During the execution phase of a project, team members have been constantly disagreeing about the tasks they have been assigned. Which of the following is most likely the reason they are disagreeing? A. Some work packages are missing from the WBS. B. Information is missing from the RACI matrix. C. New knowledge bases were introduced. D. Team touch points are missing.

B. Information is missing from the RACI matrix

Which of the following artifacts should project team members use if they want to identify who to communicate with and at what level? A. Concept of operations B. WBS C. Integrated master schedule D. RACI

D. RACI

During project initiation, a project manager needs to identify goals and deliverables that should be completed by the end of the project and also meet certain cost and time factors. Which of the following would best align with these needs? A. Work breakdown structure B. Change log C. Project success criteria D. Milestone chart

C. Project success criteria

In which of the following types of architectures is an application moved from Dev to QA to Test to Production? A. Tiered B. Business C. Process D. Governance

A. Tiered

A project manager decided to host the development environment on a cloud service. Which of the following would the project manager most likely use for this purpose? A. IaaS B. XaaS C. DaaS D. SaaS

A. IaaS

A company asks some vendors to provide a solution for its specific needs. Which of the following documents should the company provide? A. RFP B. RFQ C. RFB D. RFI

A. RFP

A project manager is currently meeting with a vendor who completed the project work. All invoices associated with the project have been paid. Which of the following best describes the project manager’s objective for the vendor meeting? A. Reassigning resources B. Removing access C. Closing contracts D. Evaluating the project

C. Closing contracts

A project team member recalls a specific chat with another member that contained key information related to a previous project, which no one else on the project team is aware of. Which of the following best describes what was needed to address this concern? A. Integrity B. Security C. Archival D. Lessons learned

C. Archival

Which of the following provides the best justification for undertaking a project? A. Scope statement B. Business case C. Sponsor request D. Project charter

B. Business case

PK0 Flashcards

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