PMP - Leadership

Question 1

leadership vs. management

Answer 1

leadership - people first work second
management - work first people as resources. project oriented

Question 2

growth mindset

Answer 2

let past experiences guide, but not dictate
commit to continuous improvement and innovation
adapt and adopt to new conditions

Question 3

Maslow’s heirarchy

Answer 3

physiologically
safety
belonging
esteem
self-actualization

Question 4

Herzberg’s Motivational-Hygiene Theory

Answer 4

aka two factor theory
hygiene - salary, work environment
motivators - engagement, recognition, advancement
story: put heat in the sowing plant and work didn’t improve

Question 5

McGregor’s theory of x and theory of y

Answer 5

x - authoritarian, old school, don’t believe staff will work hard
y - participatory, modern, enlightened, motivated to do the work

Question 6

McClelland’s Motivation Theory

Answer 6

people are motivated by achievement, affiliation, power
achievement - tough projects
affiliation - group work
power - promotions, bonuses, and to be made powerful (need to be able to deliver)

Question 7

types of voting

Answer 7

voting, multicriteria, autocratic
unanimity, majority (>50%), plurality (biggest chunk)

Question 8

5 components of Emotional Intelligence (EI)

Answer 8

emotional self-awareness
self-regulation
motivation
empathy
social skills

*box of social, self vs. recognition, regulation

Question 9

4 elements of motivation

Answer 9

achievement/drive
commitment
initiative
optimism

Question 10

Training Delivery Models

Answer 10

instructor lead classroom
virtual classroom
self paced learning
document reviews
interactive simulations
on-the-job training

Question 11

Causes of Conflicts

Answer 11

• Competition
• Differences in objectives, values, and
  perceptions — this can be ideological
• Disagreements about role requirements,
  work activities, and individual
  approaches
• Communication breakdowns
• Projects are unique, and team members
  have not worked together before
• C

Question 12

Levels of Conflict

Answer 12

a problem to solve
disagreement
contest
fight/flight
intractable situation

** need to solve the stuff on the bottom before it gets worse