PMPCh10.0 - Communications Management

Question 1

Communications Management is

Answer 1

processes that are required to ensure timely and appropriate planning, collection, creation, distribution, storage, retrieval, management, control, monitoring, and the ultimate disposition of project information

Question 2

PM does this how often

Answer 2

majority of their time

Question 3

3 Communications Management Processes

Answer 3

10.1 Plan Comm Mgmt, 10.2 Manage Comm, 10.3 Control Comm

Question 4

What dimensions need to be considered when it comes to communications?

Answer 4

Internal vs external, formal vs informal, vertical vs horizontal, official vs unofficial, written vs oral vs nonverbal

Question 5

Communications skills *

Answer 5

Listening actively and effectively;
Questioning and probing ideas and situations to ensure better understanding;
Educating to increase team’s knowledge so that they can be more effective;
Fact-finding to identify or confirm information;
Setting and managing expectations;
Persuading a person, a team, or an organization to perform an action;
Motivating to provide encouragement or reassurance;
Coaching to improve performance and achieve desired results;
Negotiating to achieve mutually acceptable agreements between parties;
Resolving conflict to prevent disruptive impacts; and
Summarizing, recapping, and identifying the next steps.