Policy & Procedure

Question 1

Procedure

Answer 1

Method, or way of doing something

(Ex. Facility will have a procedure for reporting information about medications given to residents)

(Ex. Explains what forms to fill out, how, when, and who must check it)

Question 2

Policy

Answer 2

course of action that should be taken every time a certain situation occurs

(Ex. Resident info remain confidential)

Question 3

Policy Examples

Answer 3

• MA should not perform tasks that are not in their job description
• Report important events or changes in residents to a nurse
• care plan must always be followed

Question 4

Neglect

Answer 4

Failure to provide needed care that results in physical, mental, or emotional harm to a person

Question 5

Abuse

Answer 5

Purposeful mistreatment that causes physical, mental, or emotional pain or injury to someone