Pothi Book2 Flashcards
What is the primary purpose of earthing in a telecommunication system?
a. To prevent corrosion of equipment
b. To provide stability of voltage regulations
c. To divert stray RF energy
d. To facilitate single-pole switching
To divert stray RF energy
What is the maximum acceptable resistance for the earth electrode system in electronic exchanges?
a. I ohm
b. 2 ohms
c. 0.5 ohms
d. 5 ohms
0.5 ohms
How are earthing systems classified based on their purpose?
a. Positive and Negative
b. Service and Protective
c. Low and High
d. Ground and Air
Service and Protective
What must be ensured for a service earthing system to prevent interference in telecommunication circuits?
a. High D.C. resistance
b. Low surge impedance
c. Potential difference below 2 ohms
d. No resistance requirements
High D.C. resistance
Why should an earth protecting against excessive current have a low resistance?
a. To prevent excessive potential difference
b. To enable over-current protective devices to operate
c. To facilitate galvanic corrosion
d. To reduce resistance throughout the year
To enable over-current protective devices to operate
Why is a common earthing system preferred over different earthing systems for various purposes?
a. It reduces galvanic corrosion currents
b. It eliminates potential differences
c. It allows higher resistance values
d. It increases surge Impedance
It eliminates potential differences
What is the primary purpose of the Parallel Battery Float Scheme?
a. To increase floating voltage
b. To reduce battery capacity
c. To facilitate parallel connection of batteries
d. To provide emergency power
To provide emergency power
What should be done if the resistance of the earth electrode system exceeds 2 ohms in winter?
a. Install more earth electrode systems
b. Space existing systems far apart
c. Use heavier gauge conductors
d. Parallel the systems to achieve a resistance below 2 ohms
Parallel the systems to achieve a resistance below 2 ohms
In the Mobile Network Hardware section, what functions can be performed by CSR terminals?
a. Only data feeding and creation of accounts
b. Service provisioning, activation, billing, and trouble ticketing
c. Messaging and value-added service activations
d. Roaming charges calculation and network troubleshooting
Service provisioning, activation, billing, and trouble ticketing
How are Basic Level CSRs and Higher Level CSRs differentiated in their functions?
a. Basic Level CSRs handle service provisioning, while Higher Level CSRs handle billing.
b. Basic Level CSRs handle billing, while Higher Level CSRs handle customer queries.
c. Basic Level CSRs handle data feeding, creation of accounts, and trouble ticketing.
d. Basic Level CSRs handle high-level functions such as activation and billing.
Basic Level CSRs handle data feeding, creation of accounts, and trouble ticketing.
When is the Lead Strip Electrode System used?
- a) In areas with low soil resistivity
- b) When rock is encountered
- c) When space is limited
- d) All Of the above
When rock is encountered
What is the primary condition for choosing the type of Earth Electrode System?
- a) Soil resistivity
b) Space availability
- c) Budget constraints
- d) Type of telecommunication equipment
Space availability
- factor should be considered when choosing the location for Earth Electrodes?**
- a) Availability of space
- b) Proximity to metal pipes or cables
- c) Distance from future building extensions
- d) All Of the above
All Of the above
- What is the primary responsibility of Basic Level CSRs in CSCs?
a. Service provisioning and activation
b. Billing and collections
c. Troubleshooting network issues
d. Receipt of order forms, feeding them, and handling customer queries
Receipt of order forms, feeding them, and handling customer queries
Where are Higher Level CSRs located, and what functions do they handle?
a. Located at CSCs, handling basic customer needs
b. Located at the SSA HQs, handling responsible activities like service provisioning and billing
c. Located at Circle Level, handling brand building exercises
d. Located at zonal billing centers, handling billing discrepancies
Located at the SSA HQs, handling responsible activities like service provisioning and billing
What is the purpose of network access segmentation from CSR terminals?
a. To restrict access based on the level and role assigned to the user
b. To provide free access to all functionalities for all CSR terminals
c. To limit access to commercial activities only
d. To facilitate roaming charges calculations
To restrict access based on the level and role assigned to the user
- What does the role of Customer Service Centers (CSCs) include?
a. Direct sales of BSNL mobile products
b. Predominantly serving as sales outlets
c. Providing first-level customer care with escalation procedures
d. Allowing free access to channel partners
Providing first-level customer care with escalation procedures
How is the circle for CMTS Services identified, and what responsibility center exists at the Circle Level?
a. Identified based on the geographical area; responsible for billing and collections
b. Identified as a Strategic Business Unit (SBU); responsibility center for revenue-tariff correlation analysis
c. Identified based on customer density”, responsibility center for marketing and sales
d. Identified by the number of dealers; responsibility center for network troubleshooting
Identified as a Strategic Business Unit (SBU); responsibility center for revenue-tariff correlation analysis
What is the purpose of post-verification of customers, and who conducts this verification?
a. To check customer identities; conducted by CSR terminals
b. To verify fixed line details; conducted by higher-level CSRs
c. To validate payment receipts; conducted by dealers and distributors
d. To confirm address and credit worthiness; conducted by external agencies
To confirm address and credit worthiness; conducted by external agencies
What is the significance of credit limits, and who approves enhancements to these limits?
a. Credit limits ensure free access to services; enhancements approved by CSR terminals
b. Credit limits are determined by channel partners; enhancements approved by higher-level CSRs
c. Credit limits help minimize losses; enhancements approved by GM (CMTS) in consultation with IFA
d. Credit limits are fixed by Corporate Office; enhancements approved by extemal agencies
Credit limits help minimize losses; enhancements approved by GM (CMTS) in consultation with IFA
How are payments accepted for registration, and what actions are taken in case of bounced cheques?
a. Only cash payments accepted; services disconnected immediately for bounced cheques
b. Cash, cheque, and credit card payments accepted; services disconnected after a reminder
c. Only cheque payments accepted; services disconnected if payment not received within 48 hours
d. Only credit card payments accepted; services disconnected for any late payments
Only cheque payments accepted; services disconnected if payment not received within 48 hours
How is bill collection through dealers handled, especially in case of
combined PSTN and mobile services?
a. Separate cheques for each service are required
b. Combined cheques are accepted
c. Dealers are not allowed to handle cheque payments
d. Payments through dealers are not encouraged
Separate cheques for each service are required
When are SMS reminders sent to customers for non-payment of bills?
a. 15th day
b. 18th day
c. 21st day
d. 26th day
18th day
What is the maximum time frame for reconnection after clearance of dues?
a. I week
b. 2 weeks
c. Same day
d. 4 weeks
Same day