PPP Week 19 Flashcards
(83 cards)
What are 6 examples of things someone who takes a person-centered approach does?
- establishes what the patient already knows
- identifies any concerns or worries the patient has
- addresses these concerns
- provides any other advice or information the patient would like
- explains what to do if things do not go to plan
- comes to a joint agreement about what to do next
define patient-centred consultation
a consultation where the patient is considered holistically, socially, physically, psychologically and behaviourally, in a discussion where power and decision-making is shared
What is the best consultation model?
the Calgary-Cambridge guide
What are the 5 steps in the Calgary-Cambridge guide?
- initiating the session
- gathering information
- physical examination
- explanation and planning
- closing the session
initiating the session
- first impressions
- introduce yourself
- setting the agenda
- non-verbal communication (body language)
gathering information
- open, probing and closed questions
- tell, explain, describe questions
- ideas, concerns, expectations
physical examination
- would seeing it help?
- are there any physical examinations or observations that will help?
explanation and planning
- sharing thoughts
- shared decision-making
- giving options
closing the session
- safety netting
- summarising and questions
Which technique is used to ensure a consultation is person-centered?
TED ICE
What does TED ICE stand for?
- tell, explain, describe - invites patient to tell you their issue or background
- ideas, concerns, expectations - helps reveal their view of the problem
Why is summarising so important?
- allow patient to add info
- allow patient to correct misunderstandings
- allow you to get the info clear in your own head
- shows active listening
What is important in the shared decision-making part?
using ‘we’ e.g. ‘so, we have a couple of options here….which do you think you would prefer?’
What is the most important part of closing the session?
safety netting - letting the patient know what to expect, when to seek further advice and who from
How should you end the consultation?
give the patient a chance to ask any questions and then close it
What is a hospital drug chart?
an ‘instruction to administer’ that is signed by a prescriber
What does a drug chart do?
gives a nurse all the details needed to administer medication and gives a pharmacist all details needed to understand what has been supplied, allergies, drug interactions etc
What are the 8 requirements for a prescription written on a hospital drug chart?
- patient’s name, hospital number, DOB
- drug name
- drug dose
- drug route of administration
- drug frequency and times of the day to be given
- prescription start date
- prescriber’s signature
- allergies, intolerances, preferences
What is a medicines reconciliation?
a process of finding out what a patient was taking at home
Which 3 checks are needed when a pharmacist assesses a prescription on a drug chart?
- legal check
- clinical check
- contractual check
What is included in the legal check?
does the prescription include all necessary information for a supply to be made?
this includes all information for content on the hospital drug chart, but doesn’t legally needed allergies - this is included in clinical checl
What is included in the clinical check?
3 key things:
1. patient characteristics
2. medication regimen factors
3. aspects relating to administration and monitoring of medicines
What 7 main things must be considered in a clinical check?
- drug dose, route, frequency, timings
- appropriate for THE patient?
- allergies
- contraindications / cautions
- drug-drug interactions
- drug-patient interactions
- any specific patient factors - e.g. renal impairment
What is included in the contractual check?
is the medication funded and available locally?