Practice Test 004: CSA

Question 1

What is the most important thing to remember about activating a Plug-in?

Answer 1

Plug-ins once installed cannot be uninstalled

Question 2

List Button, List Connect Menu, List Links, & List Choices are examples of what?

Answer 2

UI Actions

Question 3

What is a base table of the CI table in the CMDB hierarchy?

Answer 3

CMDB

Question 4

When using the CI dependency view, how would you view the relationship between one CI and another CI?

Answer 4

Right click, View Relationship

Question 5

What controls the display sequence in the Service Catalog Item?

Answer 5

The Order field value in the Variable form

Question 6

What controls the publishing and returning process for knowledge articles?

Answer 6

Workflows

Question 7

Where is data from an action stored so it can be used in subsequent actions in the flow?

Answer 7

Data Element

Question 8

What catalog tool would you use to create a catalog item or record producer?

Answer 8

Catalog Builder

Question 9

What is the name of the runtime value, generated when a flow runs an action?

Answer 9

Data Pill runtime value

Question 10

What access does a user need to be able to import articles to a knowledge base?

Answer 10

Can contribute

Question 11

What setting on Access Control definition would you use to grant access to all of a specific tables’ records?

Answer 11

“Table Name”.*

Ex. offering.*

Question 12

What capability do you suggest to a manager that wants a snapshot of performance, trends, and forecast of data?

Answer 12

Performance Analytics

Question 13

What section in the notes tab, is the history of the work documented?

Answer 13

Activity

Question 14

What do you click when you have made modifications to your report and want to see the results without saving?

Answer 14

Run

Question 15

To update a notification so that it is sent to the Caller and the Caller’s Manager, what would you do?

Answer 15

On Who will receive tab, add Caller field, dot-walk to Caller’s Manager to add Manager

Question 16

What type of rule specifies which user or group are responsible to work on different types of tasks?

Answer 16

Assignment

Question 17

What branding options are available when using the module, System Properties > My Company?

Answer 17

Banner Image and Banner Text

Question 18

How do you define a section so that it displays as a tab from Form Designer?

Answer 18

Name the Section

Question 19

Which icon in the banner do you use to turn on the Application Picker and the Update Set?

Answer 19

Gear

Question 20

Which section of the Report Designer is used to specify grouping and calculations to be ran against the data?

Answer 20

Group by

Question 21

What storefront is a single location for accessing prebuilt spokes, to quickly integrate with third party services to build and share content?

Answer 21

ServiceNow Store

Question 22

What would you offer a manager that can’t access data that is used for different reports, due to the data being in two different tables?

Answer 22

Create a Database View

Question 23

What are advantages of using a Flow Designer?

Answer 23

Less manual Scripting, Reduces technical debt, Complements the Integration Store, and Smooth integration with 3rd party systems

Question 24

What must you do when moving homepage or dashboard between instances?

Answer 24

Manually add them to the update set

Question 25

What policies are applied to all data entered into the platform: via form (UI), Import Sets, or Web Services?

Answer 25

Data Policies

Question 26

What flow components allow you to specify when a flow should run?

Answer 26

Trigger and Condition

Question 27

What type of user are you not allowed to Impersonate?

Answer 27

Extended Security Admin

Question 28

What is an advantage of defining relationship ties between CI Classes?

Answer 28

It automates the listing of the CI Dependency View

Question 29

What SN resource can be used as a blueprint to map your IT Services to SN?

Answer 29

Common Services Data Model (CSDM)

Question 30

What tool allows you to drag and drop to specific links between source fields on an Import Set table and destination fields on any SN table?

Answer 30

Mapping Assist Utility

Question 31

What are the steps for importing data using an import set?

Answer 31

Load Data, Create Transform Map, Run Transform, Clean up Import table

Question 32

What could you do to build reports off of the same set of tables?

Answer 32

Create a Data Source

Question 33

How would you help a customer that wants to add the company’s email banner to each customer facing email notification?

Answer 33

Create a Company email header and footer

Question 34

How would you add a homepage to an update set?

Answer 34

Homepage Admin > Pages > Right-click homepage record > select Unload Portal Page

Question 35

Core tables in SN?

Answer 35

CMDB & Task

Question 36

How are users and groups related?

Answer 36

Many to Many

Question 37

What can be used to automatically populate fields in a form?

Answer 37

Template

Question 38

What protects applications by identifying and restricting access to available files and data?

Answer 38

Application Scope

Question 39

What is the name of the new UI released with San Diego?

Answer 39

The Next Experience UI

Question 40

Where do you go to get the new dashboard that allows instance Admins to proactively monitor system health?

Answer 40

Dashboard Landing Page

Question 41

What capability allows you to create, modify, and manage applets for SN?

Answer 41

Mobile Studio

Question 42

What dashboard would you use to determine which security checks are non-compliance?

Answer 42

PCI (Payment Card Industry) Configuration Controls Score Dashboard

Question 43

What new application replaced the Mobile Onboarding app in the San Diego release?

Answer 43

Now Mobile app for HR Service Delivery

Question 44

Which dashboard allows instance administrators to proactively monitor system health?

Answer 44

Application Insights Dashboard

Question 45

Which Mobile Application is designed to interact with customer support, and is not customizable?

Answer 45

Now Support

Question 46

What are the 3 key tables in CMDB?

Answer 46

[cmdb], [cmdn_ci], & [cmdb_rel_ci]

Question 47

What is the core CMDB table for non-IT CIs?

Answer 47

[cmdb], base configuration table

Question 48

What table stores the basic attributes for all CIs?

Answer 48

[cmdb_ci], the core configuration item table

Question 49

What roles are required to access the [cmdb_ci] table?

Answer 49

Admin, ITIL, or Asset User Role

Question 50

What table defines all relationships between CIs?

Answer 50

[cmdb_rel_ci], the CI Relationship table

Question 51

What is a variable set?

Answer 51

A unit of variables that can be shared between Catalog Items

Question 52

What is BSM?

Answer 52

Business Service Management.

Question 53

What are update sets?

Answer 53

Groups of customizations that can be moved from one instance to another

Question 54

Where do you go to add/modify a service catalog item?

Answer 54

Service Catalog > Maintain Items

Question 55

Where do you go to delete tables?

Answer 55

Tables and Columns > choose “delete” > type “delete” in the pop-up box

Question 56

How do you limit file attachments?

Answer 56

ACL

Question 57

Name 3 interfaces for viewing and manipulating tables

Answer 57

A List, Schema Map, and Tables and Columns Module

Question 58

What 3 tables provide Data Dictionary and relationship information?

Answer 58

sys_dictionary, sys_documentation, and sys_db_object

Question 59

When is the security_admin privilege created?

Answer 59

When the High Security plug-in is activated

Question 60

What is a collection of permissions to grant access and assign security?

Answer 60

A Role

Question 61

What are 3 levels of access?

Answer 61

System (username/pw), Applications and Modules (Roles), Table and Fields (System Properties/Access Control)

Question 62

Where can you set the security for rows and columns?

Answer 62

In the Tables and Fields record of the ACL

Question 63

Where do you go to set Table security?

Answer 63

System Property in Tables and Fields

Question 64

What are 3 ways Access Control Rules are defined?

Answer 64

Conditional Expressions, Scripts, and Roles

Question 65

In a SLA Definition, which conditions will trigger an SLA?

Answer 65

Start, Pause, Stop conditions

Question 66

Name 4 ways a Knowledge Base can be populated?

Answer 66

Manually, automatically from events, from incidents or tasks records and from a Record Producer in SC

Question 67

What is the Knowledge Base hierarchy?

Answer 67

Topics, Categories, and Articles

Question 68

How do you protect a Knowledge Base?

Answer 68

Roles

Question 69

How do you allow users to access KB without logging in?

Answer 69

Make the KB public and protect with roles

Question 70

What do events trigger?

Answer 70

Notifications

Question 71

Why would you clone an instance?

Answer 71

To copy a production instance over a sub-production instance

Question 72

What are the three release types of SN?

Answer 72

Future, Patch, Hotfix

Question 73

What holds graphical content on dashboards and the homepage?

Answer 73

A gauge

Question 74

ACL is part of which security?

Answer 74

Contextual Security