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ServiceNow CSA Exam Study (July 2022) > Practice Test 004: CSA > Flashcards

Practice Test 004: CSA Flashcards

1
Q

What is the most important thing to remember about activating a Plug-in?

A

Plug-ins once installed cannot be uninstalled

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2
Q

List Button, List Connect Menu, List Links, & List Choices are examples of what?

A

UI Actions

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3
Q

What is a base table of the CI table in the CMDB hierarchy?

A

CMDB

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4
Q

When using the CI dependency view, how would you view the relationship between one CI and another CI?

A

Right click, View Relationship

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5
Q

What controls the display sequence in the Service Catalog Item?

A

The Order field value in the Variable form

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6
Q

What controls the publishing and returning process for knowledge articles?

A

Workflows

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7
Q

Where is data from an action stored so it can be used in subsequent actions in the flow?

A

Data Element

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8
Q

What catalog tool would you use to create a catalog item or record producer?

A

Catalog Builder

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9
Q

What is the name of the runtime value, generated when a flow runs an action?

A

Data Pill runtime value

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10
Q

What access does a user need to be able to import articles to a knowledge base?

A

Can contribute

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11
Q

What setting on Access Control definition would you use to grant access to all of a specific tables’ records?

A

“Table Name”.*

Ex. offering.*

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12
Q

What capability do you suggest to a manager that wants a snapshot of performance, trends, and forecast of data?

A

Performance Analytics

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13
Q

What section in the notes tab, is the history of the work documented?

A

Activity

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14
Q

What do you click when you have made modifications to your report and want to see the results without saving?

A

Run

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15
Q

To update a notification so that it is sent to the Caller and the Caller’s Manager, what would you do?

A

On Who will receive tab, add Caller field, dot-walk to Caller’s Manager to add Manager

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16
Q

What type of rule specifies which user or group are responsible to work on different types of tasks?

A

Assignment

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17
Q

What branding options are available when using the module, System Properties > My Company?

A

Banner Image and Banner Text

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18
Q

How do you define a section so that it displays as a tab from Form Designer?

A

Name the Section

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19
Q

Which icon in the banner do you use to turn on the Application Picker and the Update Set?

A

Gear

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20
Q

Which section of the Report Designer is used to specify grouping and calculations to be ran against the data?

A

Group by

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21
Q

What storefront is a single location for accessing prebuilt spokes, to quickly integrate with third party services to build and share content?

A

ServiceNow Store

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22
Q

What would you offer a manager that can’t access data that is used for different reports, due to the data being in two different tables?

A

Create a Database View

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23
Q

What are advantages of using a Flow Designer?

A

Less manual Scripting, Reduces technical debt, Complements the Integration Store, and Smooth integration with 3rd party systems

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24
Q

What must you do when moving homepage or dashboard between instances?

A

Manually add them to the update set

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25
Q

What policies are applied to all data entered into the platform: via form (UI), Import Sets, or Web Services?

A

Data Policies

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26
Q

What flow components allow you to specify when a flow should run?

A

Trigger and Condition

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27
Q

What type of user are you not allowed to Impersonate?

A

Extended Security Admin

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28
Q

What is an advantage of defining relationship ties between CI Classes?

A

It automates the listing of the CI Dependency View

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29
Q

What SN resource can be used as a blueprint to map your IT Services to SN?

A

Common Services Data Model (CSDM)

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30
Q

What tool allows you to drag and drop to specific links between source fields on an Import Set table and destination fields on any SN table?

A

Mapping Assist Utility

31
Q

What are the steps for importing data using an import set?

A

Load Data, Create Transform Map, Run Transform, Clean up Import table

32
Q

What could you do to build reports off of the same set of tables?

A

Create a Data Source

33
Q

How would you help a customer that wants to add the company’s email banner to each customer facing email notification?

A

Create a Company email header and footer

34
Q

How would you add a homepage to an update set?

A

Homepage Admin > Pages > Right-click homepage record > select Unload Portal Page

35
Q

Core tables in SN?

A

CMDB & Task

36
Q

How are users and groups related?

A

Many to Many

37
Q

What can be used to automatically populate fields in a form?

A

Template

38
Q

What protects applications by identifying and restricting access to available files and data?

A

Application Scope

39
Q

What is the name of the new UI released with San Diego?

A

The Next Experience UI

40
Q

Where do you go to get the new dashboard that allows instance Admins to proactively monitor system health?

A

Dashboard Landing Page

41
Q

What capability allows you to create, modify, and manage applets for SN?

A

Mobile Studio

42
Q

What dashboard would you use to determine which security checks are non-compliance?

A

PCI (Payment Card Industry) Configuration Controls Score Dashboard

43
Q

What new application replaced the Mobile Onboarding app in the San Diego release?

A

Now Mobile app for HR Service Delivery

44
Q

Which dashboard allows instance administrators to proactively monitor system health?

A

Application Insights Dashboard

45
Q

Which Mobile Application is designed to interact with customer support, and is not customizable?

A

Now Support

46
Q

What are the 3 key tables in CMDB?

A

[cmdb], [cmdn_ci], & [cmdb_rel_ci]

47
Q

What is the core CMDB table for non-IT CIs?

A

[cmdb], base configuration table

48
Q

What table stores the basic attributes for all CIs?

A

[cmdb_ci], the core configuration item table

49
Q

What roles are required to access the [cmdb_ci] table?

A

Admin, ITIL, or Asset User Role

50
Q

What table defines all relationships between CIs?

A

[cmdb_rel_ci], the CI Relationship table

51
Q

What is a variable set?

A

A unit of variables that can be shared between Catalog Items

52
Q

What is BSM?

A

Business Service Management.

53
Q

What are update sets?

A

Groups of customizations that can be moved from one instance to another

54
Q

Where do you go to add/modify a service catalog item?

A

Service Catalog > Maintain Items

55
Q

Where do you go to delete tables?

A

Tables and Columns > choose “delete” > type “delete” in the pop-up box

56
Q

How do you limit file attachments?

A

ACL

57
Q

Name 3 interfaces for viewing and manipulating tables

A

A List, Schema Map, and Tables and Columns Module

58
Q

What 3 tables provide Data Dictionary and relationship information?

A

sys_dictionary, sys_documentation, and sys_db_object

59
Q

When is the security_admin privilege created?

A

When the High Security plug-in is activated

60
Q

What is a collection of permissions to grant access and assign security?

A

A Role

61
Q

What are 3 levels of access?

A

System (username/pw), Applications and Modules (Roles), Table and Fields (System Properties/Access Control)

62
Q

Where can you set the security for rows and columns?

A

In the Tables and Fields record of the ACL

63
Q

Where do you go to set Table security?

A

System Property in Tables and Fields

64
Q

What are 3 ways Access Control Rules are defined?

A

Conditional Expressions, Scripts, and Roles

65
Q

In a SLA Definition, which conditions will trigger an SLA?

A

Start, Pause, Stop conditions

66
Q

Name 4 ways a Knowledge Base can be populated?

A

Manually, automatically from events, from incidents or tasks records and from a Record Producer in SC

67
Q

What is the Knowledge Base hierarchy?

A

Topics, Categories, and Articles

68
Q

How do you protect a Knowledge Base?

A

Roles

69
Q

How do you allow users to access KB without logging in?

A

Make the KB public and protect with roles

70
Q

What do events trigger?

A

Notifications

71
Q

Why would you clone an instance?

A

To copy a production instance over a sub-production instance

72
Q

What are the three release types of SN?

A

Future, Patch, Hotfix

73
Q

What holds graphical content on dashboards and the homepage?

A

A gauge

74
Q

ACL is part of which security?

A

Contextual Security

ServiceNow CSA Exam Study (July 2022) (4 decks)

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