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ServiceNow CSA Exam Study (July 2022) > Practice Test 003: CSA > Flashcards

Practice Test 003: CSA Flashcards

1
Q

What table acts as a staging area for records imported from a data source?

A

Import Set Table

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2
Q

Which resource would you use to determine if a user could contribute to a knowledge base?

A

User Criteria Diagnostics

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3
Q

Which role can manage multiple Knowledge Bases?

A

knowledge_admin

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4
Q

How would you change the Priority field title to display the internal terminology PValue?

A

Right-click on Priority and select Configure Dictionary or Right click on Priority and select Configure Label

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5
Q

Which field(s) is used as a unique key during imports?

A

Coalesce Fields

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6
Q

What module enable an admin to define destinations for imported data on my ServiceNow table?

A

Transform Map

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7
Q

What kind of table has a name that starts with a custom prefix?

A

Scope Application Table

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8
Q

Which components of a table contains a piece of data for one record?

A

Field

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9
Q

Within the Report library , what could you search for, to locate ITIL best practice indicator reports?

A

KPI

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10
Q

What is a best practice regarding data imports?

A

Plan time before your imports to remove obsolete or inaccurate data

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11
Q

With the admin role, a user would have access to all platform features, functions, and data, with what exceptions?

A

Human Resources and Security Operations

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12
Q

What processes allow users to create, categorize, review, approve and browse important info in a centralized location that is shared by the entire organization?

A

Knowledge Management

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13
Q

Why should you limit update sets to a maximum of 100 records?

A

Reduce potential conflicts and makes it easier to identify and review changes

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14
Q

Which module do you use to access the reports that are available to you?

A

Reports > View/Run

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15
Q

Groups are defined as what?

A

A collection of users

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16
Q

What script can run when a record is display, inserted, updated, deleted, it when a table is queried?

A

Business Rule

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17
Q

What section is used on a task record to see the most recent update made to a record?

A

Activity

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18
Q

What utility enable process owners to author cross-enterprise workflows within a single unified process?

A

Process Automation Designer

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19
Q

What instance resource allows you to access guided tours, info about actions, and instructions in how to use inputs and outputs in your flow?

A

Help Panel

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20
Q

What type of scripts Run in the browser?

A

UI Policies and Client Scripts

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21
Q

Which type of field allows you to freely enter numbers, letters, and special characters?

A

String

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22
Q

What is a set of conditions applied to a table list to show a subset of the data?

A

Filter

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23
Q

Which admin role is required to make changes to High Security Settings?

A

security_admin

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24
Q

A SC project will involve building 80 Catalog items. What features would you use when designing the form?

A

Create one Variables Set for the 4 variables; then add the variables Set to each of the 80 catalog item

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25
Q

What could you do to make work notes in Activity Log read only?

A

Click Funnel icon and select only work notes

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26
Q

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table?

A

Field Mapping

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27
Q

When importing data, what happens to imported rows, if no coalesce field is specified?

A

All rows are treated as new records. No existing records are updated

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28
Q

What section on the CI form, can you find info about the other CIs associated with your CI?

A

Related Items

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29
Q

What table would be selected to run a report to see if Request has been fulfilled for Business Cards, since the beginning of the year?

A

Requested Item [sc_req_item]

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30
Q

What would you do to enable a customer to monitor which users are performing impersonations in their instance?

A

Activate the glide.sys.log_impersonation script

31
Q

What 2 different ways to create a Favorite for a record?

A

From the record from header (context menu) and select Create Favorite or drag breadcrumbs

32
Q

What do you select to personalize System settings of the Now Platform user?

A

Gear icon

33
Q

Filter conditions are also referred to as:

A

Breadcrumbs

34
Q

What cloud computing model is SN Platform considered?

A

Application Platform-as-a-Service (aPaaS)

35
Q

Where would you navigate to enable or disable form tabs in the SN Platform?

A

System Settings

36
Q

What Chatbot on the Now Platform allows you to send notifications directly to Slack and Microsoft Teams users?

A

Virtual Agent

37
Q

By default, a report is shared with:

A

The report creator only

38
Q

What type of KPI signals are used in Performance Analytics to make decisions that statistically sort long term workflows stability?

A

Anti-signals

39
Q

Which Visual Talk Board type can’t be built form an existing record list?

A

Freeform

40
Q

What would you create within Flow Designer to send an SMS text message to specified users or groups in Form Designer?

A

An Action

41
Q

Which feature allow users to manage notifications they receive about barista activities occurring in the platform?

A

Subscriptions

42
Q

Where would you go to activate ‘Compact Cards’ on a Visual Task Board?

A

Visual Task Board Configuration Menu

43
Q

Where would you navigate if you were looking for a single location for all the import sets and concurrent import sets for a scheduled data import chain?

A

Execution Contexts

44
Q

What are the 4 different Schema relationship types?

A

Referenced by, Referencing and Extended by, and Extending

45
Q

What are some database view limitations?

A

It’s not possible to edit data within the view, tables can’t be added as a data preserver in a clone request, and views can’t be created on tables that participate in table rotation

46
Q

What are the 4 different table relationship types?

A

Database Views, Extensions, Many-to-Many, and One-to-Many

47
Q

Basic Attributes of all configuration items are stored in which CMDB table?

A

Configuration Item [cmdb_ci]

48
Q

Which option allows you to update existing Target Table records when importing data from an import set?

A

Coalesce

49
Q

What 3 scores are found on the CMDB health dashboard?

A

Completeness, Compliance, & Correctness

50
Q

Which framework helps use standard values across applications and effectively track assets through their life-cycle transitions?

A

CSDM

51
Q

What adores you to determine which users can access catalogue Items, but define conditions that are evaluated against a list of users?

A

User Criteria [user_criteria]

52
Q

What application would you navigate to in order to create a new catalogue item using a Visual and guided experience?

A

Catalog Builder

53
Q

What 3 ways can you populate a knowledge base with knowledge articles?

A

Import Microsoft Word files, Integrate with a WebSev compliant source, and Create articles directly in ServiceNow

54
Q

As an end user, where would you navigate in the Service Portal to access the Service Catalog?

A

Under Request Something

55
Q

Extending flow content by subscribing to IntegrationHub or installing spokes’ corresponds to which Flow Designer benefit?

A

Scalable

56
Q

You need to create a reusable Knowledge block, which tool would you use to do this?

A

Agent Workspace

57
Q

Where can users author cross-enterprise workflows and create a single, unified process on the Now Platform?

A

Process Automation Designer

58
Q

Which ServiceNow features allow you to create a new application that will require designating data tables?

A

Guided Application Creator

59
Q

Where could you auto-assign all new Incidents with the ‘Software’ Category to a specific assignment group?

A

Business Rules, Assignment Rule, and Data Lookup Rules

60
Q

What is used to measure and evaluate the effectiveness of ITSM?

A

A metric

61
Q

What is a measurement of the set amount of time for a task to reach a certain condition?

A

SLA

62
Q

What are the 3 types of SLAs?

A

SLA-Service Level Agreement (services provided as agreed), OLA-Operational Level Agreement (how departments work together), UC-Underpinning Contact (outside suppliers)

63
Q

What three conditions defines an SLA?

A

Start, Pause, and Stop

64
Q

Name the 5 major components of Service Catalog?

A

Record Producers, Catalog Items, Variables, Order Guides, & Workflows

65
Q

What are the steps in SLA?

A

Start, Pause, Stop

66
Q

If the Default update set is marked complete:

A

The default update set cannot be marked complete

67
Q

What are the different components of SLA?

A

SLA Definition, Task SLA, SLA Conditions, SLA Workflow

68
Q

How do you monitor your service now Servlet?

A

Stats.do

69
Q

How to find the release version of SN?

A

System Diagnostics > Stats > Stats

70
Q

Users have to satisfy rows and field ACLs to access a field.

A

True

71
Q

Which plug-in is activated by default within Flow Designer?

A

The Flow Designer Support for the Service Catalog

72
Q

What defines and monitors the guarantees established with an outside supplier and is a tool for supplier management?

A

Underpinning Contract (UC)

73
Q

What is a BSM map?

A

A map that is created through the Discovery Process, which displays CIs, which can be created, defined, and deleted from the map

74
Q

What displays tables and their relationship?

A

Schema Map

ServiceNow CSA Exam Study (July 2022) (4 decks)

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