practice test Flashcards
(43 cards)
Pablo was not hired for a patient care position at a nursing home. The hiring manager told him that the patients preferred to be cared for by women. Pablo knows that sex-based discrimination is prohibited by Title VII of the CRA. Which organization should he contact to file a complaint?
-National Labor Relations Board
-Equal Employment Opportunity Commission
-Occupational Safety and Health Administration
-Department of Labor
Equal Employment Opportunity Commission
In which of the following situations would Jamal, a manager at Rite Co., be protected by the Sarbanes-Oxley Act?
-Rite Co. has repeatedly ignored dangerous toxic fumes seeping into the office, and Jamal reports this to OSHA.
-Jamal learns about improper accounting at Rite Co., and he reports it to the IRS.
-Jamal is passed over for promotion because he is black, and he reports this to the EEOC.
-Jamal finds out that the nighttime janitorial staff is being paid less than minimum wage, and he reports it to the DOL
Jamal learns about improper accounting at Rite Co., and he reports it to the IRS.
In the 1950s, CL Werner purchased a pickup truck and began hauling cargo for other companies. By driving long hours and many miles, CL slowly expanded his trucking company one truck at a time. Today, Werner Enterprises, Inc. is among the largest asset-based logistics firms in the United States. CL Werner is an example of a(n)
-Hero.
-Fable.
-Urban legend.
-Myth.
Hero
Harrison is retiring from a local bakery that has been in his family for four generations. Because he does not have an heir to whom he can pass the bakery, he is selling it to a young couple. When they meet to discuss the transfer of the business, what are some things that Harrison should share with the new owners about the success of his business?
-Harrison should share which community events he has already agreed to take part in over the next three years.
-Harrison should share his list of interview questions for hiring new employees.
-Harrison should share the culture of the company through stories, rites, and rituals.
-Harrison should share the organizational chart, as well as a list of local businesses not to partner with.
Harrison should share the culture of the company through stories, rites, and rituals
Sparkle Pop, a soft-drink company, is considering expanding into non-carbonated beverages by introducing a fruit-flavored tea. Prior to making this change, Sparkle Pop conducts a force-field analysis to determine which forces could facilitate a proposed change and which forces could act against it. Which of the following would Sparkle Pop consider a counterthruster?
-In unbiased surveys, college students often say that Pop’s Soda manufactures their favorite soft drinks.
-Sparkle Pop’s Facebook page has over 2 million followers and more than 4.5 million engagements.
-Market research indicates that flavored, bottled teas are increasing in popularity.
-Sparkle Pop has never been able to gain any significant market share outside of the Northwest.
Sparkle Pop has never been able to gain any significant market share outside of the Northwest.
Go Grub’s customer complaints have increased because its drivers often get lost when attempting deliveries, which means that the deliveries arrived late. The drivers have resisted using GPS systems, claiming they know their territories, but managers are now encouraging them to look for the best solution to the increased level of customer complaints. Go Grub is in the ________ stage of Lewin’s change model.
-refreezing
-changing
-evaluating
-unfreezing
unfreezing
Firms with ________ cultures are usually formalized with consistent processes and control mechanisms that measure efficiency and drive reliability.
-hierarchy
-market
-adhocracy
-clan
hierarchy
Customers often comment on the ________ at Nate’s Wine and Spirits. The employees are engaged, knowledgeable, and friendly to the point that customers describe it as a family-like atmosphere. Their “social glue” is so strong they even do things together outside of work.
-code of ethics
-diversity plan
-organizational culture
-mission statement
organizational culture
Which of the following is NOT a type of compensation?
-base pay
-benefits
-promotions
-incentives
Promotions
Because it is hard to fire employees, ________ is widely held as one of the most important HR practices to do well.
-performance management
-interviewing
-recruiting
-selection
selection
Great Lakes Educational Loan Services uses its mission of “doing what’s right to change lives for the better” to state its espoused values which are defined as
-a narrative based on true events, which emphasize a particular value.
-the explicitly stated values and norms preferred by an organization.
-the values and norms actually exhibited in the organization.
-physical manifestations of organizational culture.
the explicitly stated values and norms preferred by an organization.
The ________ requires employers with more than 50 employees to provide health insurance.
-Consolidated Omnibus Budget Reconciliation Act
-Occupational Safety and Health Act
-Health Insurance Portability and Accountability Act
-Patient Protection and Affordable Care Act
Patient Protection and Affordable Care Act
Connect Academy contracts with states to provide virtual public education. At Connect Academy, the work groups are divided into educators, assessors, recruiters, and business operations. Connect Academy’s structure is best described as
-functional.
-focused.
-hollow.
-geographical.
Functional.
The Hot Topic corporate headquarters is home to ________ that include open plan offices, a sophisticated gym, colorful murals, and many creative touches by employees who are encouraged to personalize their work spaces.
-geographic divisions
-observable artifacts
-a clan culture
-rites and rituals
observable artifacts
Call Connect, a global phone company, utilizes a geographic divisional structure. Which of the following lists of divisions most likely represents Call Connect?
-marketing, infrastructure, IT, human resources
-Africa, Asia, Australia, Europe
-smart devices, cellular data, analog technology
-families, small businesses, corporations
Africa, Asia, Australia, Europe
Employees at the Blue Cat Lodge Marina work part-time during the off-season, mainly performing maintenance on the boats and upgrades to the guest lodges. As summer approaches, the Marina enacts ________ change by increasing employees to full-time hours due to the summer-time tourist season
-radically innovative
-reactive
-innovative
-adaptive
adaptive
Dante is monitoring developments in ________, such as immigration, automation, and globalization, to plan for how they will affect his company.
-inside forces
-innovative change
-adaptive change
-outside forces
outside forces
The benefit of ________ is that complex tasks can be parceled out to specialists, improving productivity, which results in greater efficiency.
-accountability
-vertical hierarchy
-work specialization
-flat organizations
work specialization
Studies exploring nurses’ perceptions about using robots to insert IVs found initial resistance, with some nurses concerned about the cost and potential patient harm of these devices. As part of the ________ stage of change, the nurses’ managers are modeling how to use the robots and demonstrating their high level of accuracy.
-unfreezing
-freezing
-change
-refreezing
Unfreezing
Handy Helpers is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, and it is an example of ________ change.
adaptive
radically innovative
reactive
innovative
Innovative
What is the main difference between a vertical hierarchy of authority and a horizontal specialization?
Horizontal specialization shows the chain of command and vertical hierarchy shows the communication network.
Vertical hierarchy has different people for each task and the horizontal specialization shows the chain of command.
Vertical hierarchy shows who reports to whom and horizontal specialization shows the different jobs.
Vertical hierarchy shows the different jobs and horizontal specialization shows the tasks for each person.
Vertical hierarchy shows who reports to whom and horizontal specialization shows the different jobs.
Sal has been an employee of a large company for over 10 years and recently celebrated his 60th birthday. His boss tells him that he is not going to be interviewed for a promotion because he doesn’t have enough “good years” left in him to warrant the investment in training.
ADEA
Marie and her brother work in construction and perform similar jobs. Her brother makes $25 an hour, while Marie makes $20 an hour.
Equal pay act
Roman is fired from his job because he informed the Securities and Exchange Commission of possible fraud committed by his company’s executives.
Sarbanes-Oxley Act
