Practices Flashcards
information security management practice
The practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and availability of information
relationship management practice
The practice of establishing and nurturing links between an organization and its stakeholders at strategic and tactical levels.
supplier management practice
The practice of ensuring that an organization’s suppliers and their performance levels are managed appropriately to support the provision of seamless quality products and services.
IT asset management practice
The practice of planning and managing the full lifecycle of all IT assets.
monitoring and event management practice
The practice of systematically observing services and service components, and recording and reporting selected changes of state identified as events
release management practice
The practice of making new and changed services and features available for use
service configuration management practice
The practice of ensuring that accurate and reliable information about the configuration of services, and the configuration items that support them, is available when and where needed
deployment management practice
The practice of moving new or changed hardware, software, documentation, processes, or any other service component to live environments
continual improvement practice
The practice of aligning an organization’s practices and services with changing business needs through the ongoing identification and improvement of all elements involved in the effective management of products and services
change enablement practice (formerly change control practice)
The practice of ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule in order to maximize the number of successful service and product changes.
incident management
The practice of minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
problem management practice
The practice of reducing the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
service request management practice
The practice of supporting the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
service desk practice
The practice of capturing demand for incident resolution and service requests.
service level management practice
The practice of setting clear business-based targets for service performance so that the delivery of a service can be properly assessed, monitored, and managed against these targets
