Prefinals - Communication

Question 1

is the exchange of information

Answer 1

Communication

Question 2

the way in which a nurse treats people who are sick, especially showing kind, friendly, and understanding behavior

Answer 2

Bedside Manner

Question 3

Talking with oneself or self-talk

Answer 3

Intrapersonal Communication

Question 4

The Communication Process

Answer 4

Sender
Message
Receiver
Response/Feedback

Question 5

An individual or group wishing to communicate a message to another, they are also the “source encoder”

Answer 5

Sender

Question 6

Involves the selection of specific signs or symbols to transmit the message

Answer 6

Encoding

Question 7

The second component of communication is what is actually said or written

Answer 7

Message

Question 8

This type of communication is often appropriate for long explanations or for communication that needs to be preserved

Answer 8

Written Communication

Question 9

Common forms of this type of communication include email and texting

Answer 9

Electronic Communication

Question 10

This is the listener, who must listen, observe, and attend. They are also known as the decoder

Answer 10

Receiver

Question 11

Means to translate the message sent via the receiver’s knowledge and experiences

Answer 11

Decode

Question 12

This is the message that the receiver returns to the sender, it is also called feedback

Answer 12

Response

Question 13

Modes of Communication

Answer 13

Verbal
Nonverbal

Question 14

This mode of communication is largely conscious because people choose the words they use

Answer 14

Verbal Communication

Question 15

Considerations for Verbal Communication

Answer 15

Pace and Intonation
Simplicity
Clarity and Brevity
Timing and Relevance
Adaptability
Credibility
Humor

Question 16

This mode of communication Is sometimes called body language, it includes gestures and body movements

Answer 16

Nonverbal Communication

Question 17

Considerations for Nonverbal Communication

Answer 17

Personal appearance
Posture and gait
Facial Expression
Gestures

Question 18

Factors Influencing the Communication Process

Answer 18

Development
Gender
Values and Perceptions
Personal Space
Territoriality
Roles and Relationships
Environment
Congruence
Interpersonal Attitudes
Boundaries

Question 19

Are the standards that influence behavior

Answer 19

Values

Question 20

The personal view of the event

Answer 20

Perceptions

Question 21

Is the distance people prefer in interactions with others

Answer 21

Persona Space

Question 22

Is the study of distances that people allow between themselves and objects or other people

Answer 22

Proxemics

Question 23

• 0 - 1 ½ feet

Answer 23

Intimate

Question 24

• 1 ½ - 4 feet

Answer 24

Personal

Question 25

- 4 - 12 feet

Answer 25

Social

Question 26

- 12 feet and more

Answer 26

Public

Question 27

Is characterized by body contact, heightened sensations of body heat and smell, and vocalizations that are low

Answer 27

Intimate Distance Communication

Question 28

Is less overwhelming than intimate distance communication. Voice tones are moderate and body heat and smell are less noticeable.

Answer 28

Personal Distance Communication

Question 29

Is characterized by a clear visual perception of the whole individual. Body heat and odor are imperceptible, eye contact is increased, and vocalizations are loud enough to be overheard by others

Answer 29

Social Distance Communication

Question 30

Requires loud, clear vocalizations with careful enunciation

Answer 30

Public Distance Communication

Question 31

Is a concept of the space and things that an individual considers as belonging to the self

Answer 31

Territoriality

Question 32

The moment in communication when the verbal and nonverbal communication aspects of the message match

Answer 32

Congruent Communication

Question 33

Is a speech type similar to baby talk that gives the message of dependence and incompetence and is viewed as patronizing by older adults

Answer 33

Elderspeak

Question 34

Are the defining limits of individuals, objects, or relationships

Answer 34

Boundaries

Question 35

This communication promotes understanding and can help establish a constructive relationship between the nurse and the client

Answer 35

Therapeutic Communication

Question 36

Is listening actively and with mindfulness, using all the senses, and paying attention to what the client says, does, and feels as opposed to listening passively with just the ear

Answer 36

Attentive Listening

Question 37

Therapeutic Communication Techniques

Answer 37

Using silence Providing general leads Being specific and tentative Using open-ended questions Using Touch Restating or paraphrasing Seeking clarification Perception checking or seeking consensual validation Offering self Giving information Acknowledging Clarifying time or sequence Presenting reality Focusing Reflecting Summarizing and planning

Question 38

Barriers to Therapeutic Communication

Answer 38

Stereotyping Agreeing and Disagreeing Being defensive Challenging Probing Testing Rejecting Changing topics and subjects Unwarranted reassurance Passing judgment Giving common advice

Question 39

This is an intellectual and emotional bond between the nurse and the client and is focused on the client. Nurse-client relationships are often considered this.

Answer 39

Helping Relationship

Question 40

Phases of the Helping Relationship

Answer 40

Preinteraction Phase Introductory Phase Working Phase Resolution Phase

Question 41

The phase of the helping relationship which is like the planning stage before an interview

Answer 41

Preinteraction Phase

Question 42

The phase of the helping relationship which is also referred to as the orientation phase or the prehelping phase. It is important because it sets the tone for the rest of the relationship.

Answer 42

Introductory Phase

Question 43

The phase of the helping relationship where the nurse and client begin to view each other as unique individuals. They begin to appreciate this uniqueness and care about each other.

Answer 43

Working Phase

Question 44

The final phase of the helping relationship. This begins when the actual problems are resolved and ends with the termination of the relationship.

Answer 44

Resolution Phase

Question 45

Types of Disruptive Behaviors

Answer 45

Incivility Bullying Workplace Violence

Question 46

Consists of behaviors that are disrespectful, rude impolite, and promote conflict while increasing stress. Includes rolling of the eyes, gossiping, spreading rumors, name-calling, using a condescending tone, sarcastic comments, interrupting others, and using public criticism.

Answer 46

Incivility

Question 47

Is repeated, health-harming mistreatment of one or more persons by one or more perpetrators

Answer 47

Bullying

Question 48

Any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the work site. It ranges from threats and verbal abuse to physical assault and even homicide.

Answer 48

Workplace Violence

Question 49

4 Types of Violence a Nurse May Experience at the Work Site:

Answer 49

Criminal Intent Customer or Client Worker-on-worker Personal relationship

Question 50

Workplace violence where the perpetrator has no relationship with the victim and the violence is carried out in conjunction with a crime

Answer 50

Criminal Intent

Question 51

Workplace violence where the perpetrator is a member of the public with whom the nurse is interacting during the course of the nurse’s regular duties

Answer 51

Customer or Client

Question 52

Workplace violence where it is commonly perceived as bullying. The perpetrator and victim work together, although not necessarily in the same role or at the same level.

Answer 52

Worker-on-Worker

Question 53

Workplace violence where the victim has been targeted as a result of an existing exterior relationship with the perpetrator, with the violence taking place in the workplace.

Answer 53

Personal Relationship

Question 54

Is the ability to form work relationships with colleagues, display maturity in a variety of situations, and resolve conflicts while taking into consideration the emotions of others

Answer 54

Emotional Intelligence