Príklady vplývania na hosťa Flashcards by Tessa Unknown

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Čo je dôležité pre udržanie hosta?

Zásady pre udržanie hosta.

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Vymenujte faktory ovplyvňujúce hostí.

Komunikácia
Prístup
Spoločenské správanie
Čistota
Výzor
Rozsah služieb
Úprava a zariadenie prostredia
Prvý dojem
Odporúčanie personálu
Riešenie reklamácii a sťažnosti
Malé prekvapenie a bonusy
Zákaznícke karty
Atmosféra

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Čo sa využíva pri vplývaní na hosťa?

Psychológia predaja.

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Prečo je dôležitá psychológia predaja?

Aby sa hosť cítil vítaní a rád sa vracal.

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Príklady vplývania na hosťa Flashcards

(4 cards)