Problem Solving Flashcards
(39 cards)
Skills to Find Appropriate Solutions and Identify New Opportunities
Ability to Define a Problem
Cause-Effect Analysis
What-If Analysis
Tree Diagram
Scatter Diagram
5 Whys
Flowcharting
Brainstorming
Skills to Find Appropriate Solutions and Identify New Opportunities:
It requires understanding the situation and the various contributing factors and to write down the problem statement clearly
Ability to Define a Problem
Skills to Find Appropriate Solutions and Identify New Opportunities:
It enables us to understand the possible causes of an effect / outcome / problem
Cause - Effect Analysis
Cause - Effect Analysis Possible Causes
Manpower
Material
Machine
Method
Environment
Skills to Find Appropriate Solutions and Identify New Opportunities:
Involved scenario building
Used for risk assessment
Enables creative thinking
Allows you to reframe the problem using “what if” questions
What-If Analysis
Skills to Find Appropriate Solutions and Identify New Opportunities:
Depicts the hierarchy of tasks and subtasks needed to complete an objective
Allows us to see all the possible outcomes of an event and trace the source
Tree Diagram
Skills to Find Appropriate Solutions and Identify New Opportunities:
The simplest method to study the correlation between two variables
The values for each pair of a variable are plotted on a graph thereby obtaining as many points as the number of observations
The degree of correlation is determined by examining the scatter of several points
The distribution of the points across the chart determines how closely the variables are related to one another
Scatter Diagram
Skills to Find Appropriate Solutions and Identify New Opportunities:
The process of asking ‘why’ five times to eliminate symptoms and get to the cause of the problem
The 5 Whys
Skills to Find Appropriate Solutions and Identify New Opportunities:
A process of connecting the various activity steps so as to determine the source of the problem
Flowcharting
Skills to Find Appropriate Solutions and Identify New Opportunities:
A method of looking for out-of-the-box solutions for finding solution pathways
Brainstorming
Skills to Generate Alternative Solutions
Brainstorming
Creating Hybrids
Risk Analysis
Skills to Generate Alternative Solutions:
A group creativity technique to generate a list of ideas spontaneously for a specific problem
Brainstorming
Skills to Generate Alternative Solutions:
Combining ideas or solutions from various sources to address a single problem
Creating Hybrids
Skills to Generate Alternative Solutions:
Reviewing the issue and posing “what if” questions to come up with solutions
Risk Analysis
Evaluate Alternative Solutions
Benchmarking
Comparison
Survey
Evaluate Alternative Solutions:
The process of examining and understanding how operations are conducted in one organisation against certain other organisations to learn and take advantage of the best operations for breakthrough performances.
Benchmarking
Evaluate Alternative Solutions:
The process of examining the similarities and differences to make an informed choice
Comparison
Evaluate Alternative Solutions:
It entails researching a sample of individual units from a population along with the gathered data to produce insights (correlations) to support decision-making
Survey
Data analysis methods
Statistical analysis
Pattern recognition
Affinity diagram
Trend / Performance analysis
SWOT analysis
Cause-effect analysis
Force field analysis
Cost-benefit analysis
BCG analysis
Relationship analysis
Ratio analysis
Judging (based on predetermined of requirements)
Types of analysis
Statistical Analysis
SWOT Analysis
Affinity Diagram
Trend Analysis
Cost-Benefit Analysis
Types of analysis:
Used to identify patters in business performance KPI (where reliable quantitative data is available)
This can be overlaid with qualitative findings to reveal the problem’s root cause of causes
Statistical Analysis
Types of analysis:
The subject understudy is seperated into Strengths, Weakness, Opportunities and Threats
Focused actions can be taken to eliminate weaknesses, capitalising on the opportunities and using the strengths to overcome the threats
SWOT Analysis
Types of analysis:
Group numerous concepts into their inherent relationships
Used to sort similar subjects into groups to examine the seriousness and determine priority
Affinity Diagram
Types of analysis:
Uses past results to forecast future outcomes
Achieved by tracking variances in performance
Trend Analysis