Problem solving and decision making

Question 1

What’s the definition of Problem Solving and Decision Making?

Answer 1

“Accurately identifies risks and resolves problems. Uses apprpriate decision-making processes.”

Question 2

What are the 100 KSA behavioural indicators of this competency?

Answer 2

SEEKS accurate and adequate information from appropriate sources
IDENTIFIES and VERIFIES what and why things have gone wrong
EMPLOY(S) proper prbolem-solving strategies
PERSEVERES in working through problems (without reducing safety)
USES apprpriate and timely decision making processes
SETS priorities appropriately
IDENTIFIES and CONSIDERS options effectively
MONITORS, REVIEWS, and ADAPTS decisions as required
Identifies and manages risks effectively

Question 3

Which other indicator identifies ICAO?

Answer 3

IMPROVISES when faced with unforeaeable circumstaces to achieve the safest outcome

Question 4

What is the DODAR model?

Answer 4

DIAGNOSE problem
Consider the OPTIONS
DECIDED which to follow
ACT
REVIEW

Question 5

What’s the SAFE model?

Answer 5

STATE
ANALYSE
FIX
EVALUATE

Question 6

What’s the FATE model?

Answer 6

FLY
ANALYSE
TAKE ACTION
EVALUATE

Question 7

What is the GRADE model?

Answer 7

GRADE:

Gather all information through the means you have, ask questions, take notes, what information is available to you, can you get more.

R - Review the information you have gathered. Discard what is irrelevant, organize the information into groups and prioritize the information.

A - Analyze the information. Compare, contrast, what is the significance of the information, so what test. Come up with courses action. Mitigate any risk.

D - Decide on a course of action.

E - Evaluate the course of action. Is it working, do you need to come up with another course of action.

Question 8

What’s the ADFP model?

Answer 8

Aircraft: problems (systems, downstream, emergencies, situation and multicrew environment)
Destination: heading, landing, emergency services, flow on effect
Fuel: sufficient fuel? spare fuel, hold, time, burn off, safety
People: ATC, passengers

Question 9

What’s the DODAR model?

Answer 9

Diagnose
Options
Decide
Act
Review

Question 10

What’s the Economic rationality model?

Answer 10

The economic rationality principle is based on the postulate that people behave in rational ways and consider options and decisions within logical structures of thought, as opposed to involving emotional, moral, or psychological element

Question 11

What is incrementalism?

Answer 11

method of working by adding to a project using many small incremental changes instead of a few (extensively planned) large jumps

Question 12

What’s the Vroom-Yetton-Jago model?

Answer 12

formulated seven critical questions to create a decision tree enabling leaders to make the right choice. These seven questions are associated with quality, commitment, problem structure, leader’s information, goal congruence, and subordinate conflict

Question 13

What’s the OODA loop?

Answer 13

Observe
Orient
Decide
Act

Question 14

What are the comon steps to these models?

Answer 14

Facts
Decision
Review

Question 15

What’s the moral you get from Flight 173?

Answer 15

Never pass the last possible decission without making one

Question 16

What are some proper problem-solving strategies?

Answer 16

Algorithm: step-by-step formula or process (cheklist drill)
Heuristic: mental shortcuts, rule of thumb
Trial and Error: not particularly efficient, but common

Question 17

Can you tell me other problem sovling strategies?

Answer 17

Abstraction
Analogy
Brainstorming
Hypothesis testing
Lateral thinking
Means-ends-analysis: choosing an action at each step to move closer to the goal
Method of focal objects: sythesizing seemingly non-matching characteristics of different objects into something new
Morphological analysis: assessing the output and interations of an entire system
Proof
Reduction
Research
Root cause analysis