Processes Flashcards
List the 4 Processes
Acquisition
Development
Maintenance
Separation
Acquisition: What is Human Resource planning?
involves strategies which allow staff to meet current and future needs of the bus.
How can a bus. determine Human resource planning strategies?
1) Identifying skills and required no. of employees need for future
2) Analysing exiting workforce (Skills that can be utilized by the bus.
3) Comparing future needs of the bus. with current staff (to determine need for staff)
List the stages of Acquisition
1) Identifying Staffing Needs
2) Recruitment
3) Selection
Outline processes of Identifying staffing needs
Job Description - describes duties / responsibilities of job
Job specification - skills / qualifications needed
Remuneration - wages, salaries, entitlements
What is Recruitment?
A fair and non-discriminatory section process
- Internal
- External
What is SELECTION and what does it involve
Selection is a screening process. Information about applicants is reviewed and best applicant is chosen.
Involves:
- Application forms
- Trial Periods
- Interviews
- Written Tests (aptitudes and physiological tests)
People with general skills are more likely to be selected as they fit into the business culture easier.
Qantas: Acquisition
At Qantas, selection error causes:
- Loss of productivity
- Damage company reputation
- Absenteeism
- Cost of employee termination / replacing employee (training costs)
The cost of replacing staff is approx. half the employees wage or salary.
what is the process of DEVELOPMENT
- Induction
- Training
- Mentoring and Coaching
What is Induction
Introducing employees to new job, co-workers and bus. culture.
-Establishes workplace behaviors & day-to-day operations
Training…
Aims to develop skills, knowledge and attitudes.
-Employees learn variety of skills and are more flexible
A good training program assesses needs of individual, job + business.
On the job training. Pros and Cons
Pros:
- First hand experience
- No Cost
- Employee is productive
Cons:
Disruption to operations
Time to train employee
Off the job training. Pros and Cons
Pros:
- Knowledge about skill sectors
- Professional advice / training (Tafe)
- Employee confident when going into job
cons:
- Costs money (training expenses)
mentoring and coaching
Mentor:
Person relationship between staff member and mentor
-Long term process to develop skills in present and future jobs.
Coaching:
Sharing skills relevant to employee needs in current job
-Building skills to overcome weakness
Performance Appraisal…
Used to Evaluate employee performance and identify areas for development
E.g.
Behavioral observation scales:
-Supervisor observes + records behavior + performance over time
+: Provide Feedback Easily
-: May focus too much on negative elements
Interviews:
-Formal discussion between supervisor + employee
+: Allows for questions + discussion - can be detailed
-: Intimidating to employee - reluctant to discuss
MAINTENANCE refers to
Managing the needs of staff for health and safety. IR and legal responsibilities
why is staff well being important?
Staff well being is important to:
- Retain Staff
- Increases productivity
- Improves level of morale among workers (better SATISFACTION)
- Improves communication between management and workers (less disputes)
Workplace Culture
Effective and constructive communication helps bus. Avoid conflict, support employee participation and build a positive. bus. culture.
Why is Participation Important?
Participation motivates / empowers employees and improves communication
Determine Participation Strategies
- Team briefings - Share knowledge, skills and experience
- Employee Surveys and feedback from performance interviews - Valued feedback on ways to improve bus. performance.
List the types of rewards
- Monetary
- Non monetary
- Intrinsic Reward
Determine the advantages of Flexible + family friendly work arrangements
Increased staff wellbeing, efficiency + productivity
Increased work-life balance
-Increased morale / job satisfaction
-decreased turnover & stress levels
Determine strategies to minimise bullying
- Implement cultural awareness into training
- Management committed to resolving bullying
- Promote culture based on open communication, respect + trust
Qantas: Development
Objectives of training and development at Qantas:
- Fewer accidents and damage to equipment
- Improved quality of service
- Make employees more versatile in its operations (flexible)
