Productivity and Collaboration Flashcards
1
Q
Activities
A
Records either tasks or events of the interactions your organization has with records such as accounts contacts and opportunities
2
Q
Chatter Group Features
A
collaborate in private, public, or unlisted group
Use announcements for important messages
Post updates, files, and links
Include customers in private groups
3
Q
What option can be added to outlook publisher layouts?
A
Quick actions
4
Q
Outlook Integration
A
Links emails in Microsoft Outlook to contacts, leads,accounts, opportunities, and cases in Salesforce
Relates Events to records in Salesforce
