Service and Support Applications Flashcards
1
Q
What configuration should be performed to ensure every case gets to a valid owner
A
Define default case owner in support settings
2
Q
What Salesforce feature should a company implement to provide a method for its resellers to track their leads and opportunities
A
Partner Site using Experience Cloud
3
Q
Sites using Experience Cloud
A
Provide a way for employees, customers, and partners to connect in one place
Companies can collaborate and communicate outside of the company with people who key to the business
